In which step you will tell you need advance payment

The final payment page...

You port in to maxis or existing customer?

If you’re existing customer I suggest wait for 1-2 minutes after login into your maxis account and do the purchase.

I’ve encountered the advance payment page. So what i did was relogin waited 1-2 mins , delete item in cart and add it back and proceed to checkout and no more advance payment needed.

Yeah, I got in the queue at 11.53pm - I was 1003 (and they were serving 1000, hahaha). All done and dusted by 12.07am

What plan are you on? The highest? If not mistaken you’ve been a customer with them for quite some time right? It’s strange that they require you to pay upfront

Yes existing customer. I didn't/wouldn't do that on a pre-order page, i might lose my queue! I was already at 300+ in line. If i do that i would probably drop back to 1000-2000!


Nope, 139 plan. I've been their customer for 10+ years with this number. Not including my earlier years with other numbers.
And all my payment is done auto billing as well, so no late payment...

I suggest you call them or visit maxis centre and complain about the advance payment. Ask them to revert it back.

How about those in Family Plan, how to proceed with it and how the package like?

hi sifu here, may i know maxis provide installment if i select normal contract 24 months

i believe normal contract is you pay (discounted?) device in full upfront.

Maxis has this privy only to them method of deciding which customers pay upfront for devices. The criteria for waiver is not just tenure of your business with them.

This post has been edited by PeeEl: Sep 24 2023, 10:34 AM

Not quite right. If one pays using selected credit cards Maxis like other merchants such as Harvey Norman has instalment plans but IINM, it’s up to 12 months only.

This post has been edited by PeeEl: Sep 24 2023, 10:21 AM

That is installment by credit card provider, not by Maxis or merchants themselves.
Maxis and merchants still get full payment on "day1".

Yeah, it’s funny. Anyways do update us if you went to request for a refund

Strange indeed. I thought they would have a more scientific selection process, like base on your tenure or payment history, hahaha…

Oh and I also want to add that since I switch to this 5G plan, 5G sucks the battery juice of an iPhone 12 Mini like no tomorrow!

hmmm.. normally when will they launch RM109 plan with iphone?

Yes, I am customer of less than a week, but they didn’t charge upfront also

Maybe just random isit

Reminds me of old maxis idevice plans lmaooo. 109 for 500mb

secret recipe.

as mentioned, if you hammer different channels and outlets in short space of time, will get different determination as well, in no particular order.
• not qualifed altogether, need to full upfront
• partial upfront (zerolution)
• no upfront (zerolution)

Everyone one here got the model that they wanted on the pre-order day? I couldn’t get mine 😭

Which model were you targeting?