I always knew Maxis is all the money and service to customers plays second fiddle. Today’s episode for me fortifies it 100%.

My contract with them and by the way I have stayed loyal despite issues cropping up every so often for no less than 40 years, has expired sometime back but I had been waiting for the iPhone 14 series to come out thus holding on renewing until now.

This morning I went to their centre to renew my contract in order to get a 14 Pro. But you know what was told to me? They do not allow existing customers to get the iPhone, not until end of the year. Only new customers signing up for new lines. How ludicrous can you get? Is this how an entity treat their customers not to mention long time loyal ones?

If anyone of senior standing attached to Maxis reads this, I think and hope you advise the management to rethink your strategies lest you slowly but surely lose your customer base just like Astro now despite their monopoly, as much like you, they are just as arrogant.

Knew someone will ask this given that it was raised before. As a matter of fact, it is to the contrary. I always for the umpteen years go to their authorized centres and as my humble abode is near Sunway, Pyramid is the usual destination. After visiting there, I went to a Maxis dealership downstairs and they have no issue whatsoever in processing my request for me. However, they didn’t have my colour of choice but promised to call me when the inventory arrives.

So, there you go. Maxis is, I reiterate, more into bulging their kitties than enhancing their customer service image which to start with, they have failed quite miserably.

The pragmatic me looks at the issues affecting the situations. If the arrogance and/or policies is a direct result of individuals or the on-site management of the stores then any admonishment should be levied on them. But in my case, if it is the company’s stand, they should be chastised as they have failed miserably the fundamentals of customers satisfaction.

Such conglomerates will not die or fade away overnight under boycotts. But if they do not make amends, they will eventually meet that fate as the public at large is getting wiser.

To address the issue more accurately, the first thing to note is there are 2 types of Maxis centres. First being their own service centre, second is the dealers.

For dealers, Maxis somehow, which I actually do not agree with, allow them to conduct business how commercially they deem fit. In this case, requiring add ons. For their own centres, company policies must be adhered to. For iPhone 14 series, for the first time idiotically they came up with the adopted questionable policy as stated.

This, I reiterate just fortifies and justifies all the complaints levied on them throughout.

This post has been edited by PeeEl: Oct 11 2022, 12:00 PM

Guys and particularly those who had my same experience, this is for your information.

After a barrage of complaints from me, Maxis Recovery Team called me. They then arranged for me to go to their service centre and get the 14 Pro that I wanted without any conditions.

The centre with the stock was [at TTDI. I took the liberty to ask them whether it’s their requirement to have existing customers add on before being allowed to renew their contract to purchase an iPhone and I was given a definitive NO. Does that mean that much like their dealers, each centre is given a free hand to conduct their business the way they deem commercially viable? If that’s the case, then for such a conglomerate. It leaves much to be desired.

So, those who are still looking to get a unit, take note. However, with Maxis, you never know what can happen despite what they tell us.

If at all you want to lodge complaints on this particular issue, Apple is not the right entity to approach. In fact, I don’t think external parties can interfere since it’s a commercial stand but correct me if I am wrong. The only recourse is to exercise your customer rights and opt not to give them your business. Port over to another telco.

If you are in Selangor, go to their centre in TTDI. As I have stated in my earlier post, when asked, they said there’s no requirement for renewing a contract. The person I dealt with is Rahimi. Of course, it’s provided they have stock.

You do realize that under their PRIME plan with ‘unlimited’ data, there is still a cap, albeit quite high, at 300gb.

I believe your reference is on the Zerolution Contract. If you subscribe to a higher $ plan you can get the iPhone under normal contract which will give you quite some savings.

Zerolution is not worth it as taken cognizance by yourself.

Maxis is all about the money. Period. However, I reiterate…if you want savings on the purchase of your device go for the standard contract.

Maxis has this privy only to them method of deciding which customers pay upfront for devices. The criteria for waiver is not just tenure of your business with them.

This post has been edited by PeeEl: Sep 24 2023, 10:34 AM

Not quite right. If one pays using selected credit cards Maxis like other merchants such as Harvey Norman has instalment plans but IINM, it’s up to 12 months only.

This post has been edited by PeeEl: Sep 24 2023, 10:21 AM

Merchants don’t provide instalment payments per se. Same is given only if you pay by credit card, the companies of which Maxis is working in conjunction with.

In the case of Maxis, for normal contract, that is how it works. And yes, they will get the full payment for the device and the participating credit card companies will charge you monthly.

This post has been edited by PeeEl: Sep 24 2023, 10:49 AM

Yes, it’s based on those criterion but with their added considerations which are only known to them. After all, it’s Maxis we are talking about, if you know what I mean.