Wouldn't it be troublesome to unpack at the store just to check? You can still go home and record a nice unboxing videos or maybe reviews. Then maybe after few days of usage, problem rises up. Then fire it up.

Unpacking Apple products at the retail stores just to check for problems aren't so professional and shabby. I understand the impulse of having a 100% working product upon purchase, everyone else does want that but it's best just pack up home and unbox it.

Would you rather care to be branded "unprofessional and shabby" but have a clean, fully working product, or come back home and found out about it and having to drive back to the store again? Doing it infront of the staff there means there's no doubt about you having not meddled with the unit, and it is fresh out of the box, and you have not messed around with it, when the problem occurs. With the current "customer's always wrong" attitude our current consumers having to face, this puts the pressure back to the retailer to replace on the spot when they can clearly see it is not the consumer who is at fault.

Most Apple Stores i go to have a lounge or a sit-down area that allows you to unwrap/unbox your just-purchased product so that you can inspect it right there and then.

This practice is much more suitable on items that are small and common, rather than the iMacs, MacBooks and the Mac Pros. Wheni do have problems on those higher-end items , you will be sure that my raised voice and the tone of anger in my voice WILL get the item replaced when i bring it back from unboxing at home.

It is just that these retailers takes a laissez-faire approach towards making sure that your purchases remain flawless. It is unfortunate that you had to do this. If the consumer laws and rights are protected here like the US, then i wouldnt mind bringing everything back home and getting it back replaced , no questions asked, when things go wrong.

guys, just wanna let you know

next update of ipod touch, you calender can edit and add straight away from your ipod touch ady.

i saw the email from steve jobs. He ammit it is a bug and gonna be solve by next updates

wow!!! I didnt knew there were so many faulty touches out there. Really thank god mine is working perfectly touch wood!!! Anyway, ifeel that sellers should always give 1 - 1 replacement if it is purchase less than a mth! No matter what this is a product costing abv 1.6k, is hard earn cash!!!

Almost forget, after jailbreaking can we still update our touch from itunes?

This post has been edited by lordsapt: Oct 24 2007, 07:39 AM

I've it installed last night, it work fine.

Yes agreed with that attitude. You see, the first time things were pretty sweet. I went to the shop, spent some amount of time browsing their products (cause I was waiting for someone anyway). Then I bought it. Like everyone else, I happily walk out the shop feeling satisfied as I had something I've been wanting all along.

Went home, took it out. I actually had a video on the whole unpacking thing! Hahaha! Then bam! I couldn't type a complete sentence because of that problem. It was a pretty bad show-stopper. So I went straight to bed thinking about it. The next day, I went back to the shop. They tested it in every possible way then gave up to give me a new replacement.

This time I ain't taking chances. I don't want to keep coming down every day just to make sure I had a good working unit. The staffs deserve an A for service. They actually advised me to open it up and then do a full testing until I'm satisfied and bring it home.

So that was the whole idea about it. Hehe! Of course not every shop would let you do that or would feel good about you doing that. It'll depend on their store policy. Apple products are like buy off the shelves supermarket concept. You just don't open it up because they work. You go home and do that. Of course with exception to their larger items like iMacs, etc. They expect iPods to just work out of the box.

Update: Come to think of it. They don't just work out of the box... not always though. The first incident was about iPods with 'preloaded' viruses. Then another guy in LowYat who posted about an iPod Classic with wrong labellings on the turn wheel. You don't really about know these problems until you've opened it up. Kekekekeke!

This post has been edited by davidmak: Oct 24 2007, 09:01 AM

Hey davidmak,
I have a question for u since we are same 'lucky' people to get the faulty ipod...

Your 1 to 1 replacement is full set or ipod only? As mine is iPod only, and AFAIK they only allow replacement for particular faulty items / accessories.

depands,
if other thing is good, why change full set?
1 to 1 exchance on faulty item

and also, the accessories can be pack into other ipod bro.....
they cant do anything your used item, rite?

Yes, in this case only the iPod Touch device itself is being replacement. And replacement of the box also cause your serial number must tally with your new iPod Touch's serial number. A new receipt is generated to reflect on the new changes so bring along your old receipt for reference.

The included accessories aren't replacement because they do not contain serial numbers to match the box set. In addition, they come in a disposable strip bag. They don't want to accept an opened bag, do they? Unless you're complaining of a faulty accessory item.

When you start to use your iPod Touch, you probably have gone through a registration process. I'm not too sure what happens with that first registration. I guess when the rejected iPod Touch reaches Apple's support centre, they'll probably revoke the registration.

another update from me..
recently i noticed the stucked pixel and now it's gone!
previously i mentioned i have a dead pixel top half of my screen..
a bright white dot..
last nite it got less brighter.. and late last nite it is totally gone..
confirmed again this morning.. the stucked pixel is gone..
noticed i change from dead to stuck.. cuz i tink earlier it stucked instead of dead(black dot) ?

where do u get that chinese input ? cant seem to find it in installer app

Posted awhile back ago, hopefully Papa Steve keeps his promise.

Stucked pixels can be cleared, not dead pixels. In your case maybe, running different colors at fast speed can clear it. You're playing some videos with lots of colors?

yea.. probably mine was a stucked pixel..
similar to PSP.. there is a program to clear it..
but i did not do anything to mine..
i just play music as usual.. probably click around the music artwork etc etc..

anyway only mp4 video can be played on touch?

H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Baseline Profile up to Level 3.0 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats

Can anyone care to elaborate more about the .mov file format? I can't sync .mov files.

Quicktime==>File==>Export==>Movie to iPhone/iPod. iPhone for the latest version of Quicktime, iPod works fine as well.

stringfellow: after we jailbreak, will updating touch cause any problems

Nope, no problem while syncing/updating with iTunes. Unless new firmware that might patched the Safari hole.

Mike, you jailbreak your touch?

Nope, I guess I'm the only one that hasn't yet to jailbreak mine.

But you will? If i got my iPod touch yet, sure i don't wanna. Kinda waste-ish.