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 Unifi Connection Issue to International Server, Occured usually at night 9-11pm

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Sam Leong
post Jun 14 2021, 05:28 PM

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QUOTE(PRSXFENG @ Jun 14 2021, 07:34 AM)
user posted image

Found an old screenshot of mine comparing the 2
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still the same
unifi :
user posted image

user posted image

time :

user posted image
iCare
post Jun 14 2021, 08:28 PM

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QUOTE(chongkiatz @ Jun 14 2021, 04:17 PM)
no wonder la , i play Wang Zhe Rong Yao always at night the ping suddenly from 70+ become 150-200++ , unable to play , morning before work no problem , only at night time , anyway to solve this problem?
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repot repot repot dan terus repot. Kalau tiba2 repot ditutup , buka balik sampai diorang muntah.

Kalau ada pilihan tukar ISP takpa la juga, ini terjerat dengan kualiti internet ke laut tanpa ada pilihan lain.

TM boleh settle masalah ni sebenarnya. Cuma nak taknak je.
evilhomura89
post Jun 14 2021, 09:54 PM

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Check out fastly CDN's ping chart after 6pm today
http://0edb293e6fa4.ap.ngrok.io/smokeping/?target=CDN.CDN-1

On a sidenote, after reporting to TM and their CS called to explain with a bunch of BS. Talked to me about best effort, dynamic IP and how the routing situation can be fixed by resetting, changing the IP prefix and saying there's nothing much they can do for traffic that left the country?
Not being well versed with networking terms, it's so hard to explain to them what needs to be done. And very likely the CS can't do much at their level and they're not willing to escalate the issue.
G-17
post Jun 14 2021, 10:17 PM

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Yesterday and right now connection to commercial VPN (Mullvad) SG servers practically unusable after 9:00pm (yesterday lasted until 1am, today dunno). Currently using JP server.

At this rate, maybe I should try my luck switching to Maxis Fiber. A bit of a shame because I upgraded to Unifi500 through promotion a few years ago. Maxis charges $219 (before sst) for same speed plan, though according to the website got 65" TV included o_O. I don't need a TV or mesh rubbish. >_>

This post has been edited by G-17: Jun 14 2021, 10:29 PM
Gregar Forte
post Jun 14 2021, 10:28 PM

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QUOTE(G-17 @ Jun 14 2021, 10:17 PM)
Yesterday and right now connection to my commercial VPN (Mullvad) to SG unusable after 9:00pm (yesterday lasted until 1am, today dunno). Currently using JP server.

At this rate, maybe I should try my luck switching to Maxis Fiber. A bit of a shame because I upgraded to Unifi500 through promotion a few years ago. Maxis charges $219 (before sst) for same speed plan, though according to the website got 65" TV included o_O. I don't need a TV or mesh rubbish. >_>
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me too will be switching to maxis once finished contract. this is going overboard now.
evilhomura89
post Jun 14 2021, 10:54 PM

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QUOTE(G-17 @ Jun 14 2021, 10:17 PM)
Yesterday and right now connection to commercial VPN (Mullvad) SG servers practically unusable after 9:00pm (yesterday lasted until 1am, today dunno). Currently using JP server.

At this rate, maybe I should try my luck switching to Maxis Fiber. A bit of a shame because I upgraded to Unifi500 through promotion a few years ago. Maxis charges $219 (before sst) for same speed plan, though according to the website got 65" TV included o_O. I don't need a TV or mesh rubbish. >_>
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Is Digi home fibre available in your area?
Their plans seems cheaper
chongkiatz
post Jun 15 2021, 01:03 PM

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QUOTE(Gregar Forte @ Jun 14 2021, 10:28 PM)
me too will be switching to maxis once finished contract. this is going overboard now.
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isn't maxis unifi sharing with TM unifi ?
go626201
post Jun 15 2021, 01:10 PM

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QUOTE(chongkiatz @ Jun 15 2021, 01:03 PM)
isn't maxis unifi sharing with TM unifi ?
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maxis only using tm infrastructure for last-mile connectivity to provide service to users.
the bandwidth after local exchange center will go through maxis own network.
RallyNight
post Jun 15 2021, 04:21 PM

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Damn start lagging again ffs
Gregar Forte
post Jun 15 2021, 05:05 PM

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QUOTE(chongkiatz @ Jun 15 2021, 01:03 PM)
isn't maxis unifi sharing with TM unifi ?
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QUOTE(go626201 @ Jun 15 2021, 01:10 PM)
maxis only using tm infrastructure for last-mile connectivity to provide service to users.
the bandwidth after local exchange center will go through maxis own network.
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What this bro said
Gaara92
post Jun 15 2021, 05:11 PM

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QUOTE(chongkiatz @ Jun 15 2021, 01:03 PM)
isn't maxis unifi sharing with TM unifi ?
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Yes, most of the ISP is sharing with TM fiber infrastructure and that is why they implemented VLAN in the first place. If there is no VLAN then the connection will get mixed up. Now you know why Allo or TIME does not use VLAN for their PPPoE because they owned their fiber infrastructure! whistling.gif
iCare
post Jun 15 2021, 05:49 PM

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QUOTE(BenYeeHua @ Jun 14 2021, 06:21 AM)
Yup, talk about PCCW HK few pages ago, it is always a trouble for people using Tencent software(QQ/WeChat) as it is going via PCCW HK to Tencent HK server.
Worst is during MCO 1.0, where the whole world stay at home and overloading PCCW.

Lucky they open and move oversea users to SG server before MCO 3.0 happen, what's left are the image server still going via PCCW HK. tongue.gif

PS: Packet loss happen at internal route of PCCW HK, I google about normal PCCW HK ISP users, wow, so many complain...
PS2: So now can confirm the overload also because TM sending people to PCCW HK then back to SG, another problem solved for me. sweat.gif
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For CloudFlare, yes, 2 possible routes to SG, I used WARP+FAST(speedtest) for testing, they always got 2 conditions, worst(1 Mbps) or good(30+ Mbps).
90% it is good routing la. icon_rolleyes.gif
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UniFi gonna getting worst, as long as Streamyx user coming to UniFi, and International route still not improving on time.

Unlike other country which connect to local CDN server that nearby them, within country, and greatly reducing international traffic with caching, we are going to other country asking for data, but TM just like, never mind la.

As far as I know, it is because opening server at Malaysia not cheap, so they going to other country like SG and HK, and well.
Payback coming back to TM now, National Fiberisation, free speed upgrade from 10M-100M to 30M-800M, and TNB allo joining the market. tongue.gif

PS3: Just correct me if I am wrong la. icon_rolleyes.gif
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Bukti hari ini untuk kenyataan saudara diatas.

user posted image

Incapsula melalui PCCW HK menggunakan Unifi. sad.gif

heLL_bOy
post Jun 15 2021, 06:07 PM

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QUOTE(iCare @ Jun 15 2021, 05:49 PM)
Bukti hari ini untuk kenyataan saudara diatas.

user posted image

Incapsula melalui PCCW HK menggunakan Unifi. sad.gif
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Mostly CDN are anycast network, so where you are routed is determined by ISPs.

CODE

Start: 2021-06-15T18:05:45+0800
HOST: xxxxxxxxx                           Loss%   Snt   Last   Avg  Best  Wrst StDev
1.|-- 192.168.0.1                           0.0%    10    0.5   0.5   0.5   0.5   0.0
2.|-- 202.185.xxx.x                         0.0%    10   10.2   7.7   3.4  15.7   4.1
3.|-- ???                                  100.0    10    0.0   0.0   0.0   0.0   0.0
4.|-- 223.28.43.54                          0.0%    10    8.5   8.5   8.3   8.7   0.1
5.|-- ae-18.r01.sngpsi07.sg.bb.gin.ntt.net  0.0%    10    9.1   9.2   9.0   9.5   0.1
6.|-- ae-1.r23.sngpsi07.sg.bb.gin.ntt.net   0.0%    10   28.5  10.8   8.2  28.5   6.3
7.|-- ae-1.r00.sngpsi07.sg.bb.gin.ntt.net   0.0%    10    9.0   9.1   8.9   9.3   0.1
8.|-- 128.241.15.50                         0.0%    10    9.9   8.5   8.2   9.9   0.5
9.|-- 45.223.19.100                         0.0%    10    8.5   8.3   8.0   8.6   0.2


this is from TIME fiber

This post has been edited by heLL_bOy: Jun 15 2021, 08:33 PM
heLL_bOy
post Jun 15 2021, 06:13 PM

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QUOTE(evilhomura89 @ Jun 14 2021, 09:54 PM)
Check out fastly CDN's ping chart after 6pm today
http://0edb293e6fa4.ap.ngrok.io/smokeping/?target=CDN.CDN-1

On a sidenote, after reporting to TM and their CS called to explain with a bunch of BS. Talked to me about best effort, dynamic IP and how the routing situation can be fixed by resetting, changing the IP prefix and saying there's nothing much they can do for traffic that left the country?
Not being well versed with networking terms, it's so hard to explain to them what needs to be done. And very likely the CS can't do much at their level and they're not willing to escalate the issue.
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is not about the explanation that we should teach them how the thing is done. As ISP they should know what should be done and they rather ignore the issue that persist and act nothing happen and push the blame to customer either your router problem or PC/device problem.


i don't see Akamai / Alicloud / Tencent hosted in TM got issue but only our unifi user having becos of SLA of this hosting company are priority.

This post has been edited by heLL_bOy: Jun 15 2021, 06:14 PM
bdkbaik
post Jun 15 2021, 07:48 PM

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Hi any host I can test to proof packet lose?
TShostingmalaya
post Jun 15 2021, 08:04 PM

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QUOTE(bdkbaik @ Jun 15 2021, 07:48 PM)
Hi any host I can test to proof packet lose?
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very simple. just try 'aduan.skmm.gov.my'.

Even SKMM portal have packet loss. Try around 9.30pm

Edit : Nah, even try now got packet loss. Hahahahaha.

user posted image

This post has been edited by hostingmalaya: Jun 15 2021, 08:07 PM
TShostingmalaya
post Jun 15 2021, 08:19 PM

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Biar gambar berbicara.
AjkR06
post Jun 15 2021, 08:42 PM

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Strangely, based on comments that I read on their unofficial page, all of their staff/contractor/agent didn’t encounter this kind of problem at all. They still bs’ing the user about this matter. It make me wonder, is that they have a different kind of routing/premium routing/sla due to their status as staff ? hmm.gif
PRSXFENG
post Jun 15 2021, 09:03 PM

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Either they're not admitting the issue or they don't use services that goes through these routes, which I doubt since almost everything goes through SG

Or they just simply don't know what we're talking about
heLL_bOy
post Jun 15 2021, 09:16 PM

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QUOTE(AjkR06 @ Jun 15 2021, 08:42 PM)
Strangely, based on comments that I read on their unofficial page, all of their staff/contractor/agent didn’t encounter this kind of problem at all. They still bs’ing the user about this matter. It make me wonder, is that they have a different kind of routing/premium routing/sla due to their status as staff ? hmm.gif
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when you sell an item or service... would you say your thing is bad ? its the same theory goes to them.

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