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Chat myBurgerLab : we're sorry , we fucked up tonight

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J1g54w
post Jan 18 2021, 03:57 PM

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QUOTE(brkli @ Jan 18 2021, 03:40 PM)
yup, everyone should all order 3 hours before closing time.. wink.gif
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nah, 2 hours before should be fine. Eat slightly earlier, avoid trouble like this. Won't die.
Yggdrasil
post Jan 18 2021, 04:00 PM

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QUOTE(Dezs @ Jan 18 2021, 01:23 PM)
Overpriced decent burger la babi.. At least its not sial burger inside.
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Feels like quality dropped in recent years
fabianz03
post Jan 18 2021, 04:02 PM

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Should turn off the merchant machine by 7pm, last order. Should be able to fulfil all the orders by closing time
knives.
post Jan 18 2021, 04:04 PM

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QUOTE(SiewLee30 @ Jan 18 2021, 01:19 PM)
overpriced shitty burger
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Lol nigga you fr are trippin and/or broke.
zhou.xingxing
post Jan 18 2021, 04:05 PM

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order early lo. what so susah.
bashlyner
post Jan 18 2021, 04:08 PM

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Don't understand the fascination on this shop. Beef Burger at this pricing still not gooding, they rely on gimmick and hipster ingredient. Simple cheese burger in TGIF can dabao them due to the beef they use is better, albeit TGIF is more expensive but the taste is lot better.
yolo1990
post Jan 18 2021, 04:08 PM

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admitting what went wrong and explaining it to their customer is much much better than 90% of the business owner out there.
most just shrug of the problem or blame back customer.

good on you althou it's very rare i eat burgerlab. tasty burger for the 2 or 3 times i've been there.
yhtan
post Jan 18 2021, 04:32 PM

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QUOTE(andrewtho @ Jan 18 2021, 03:50 PM)
No.

Merchants usually will set a closing grace period from store operation hours. So for example, if they close at 2200, the grace period is 1 hour (example) before closing so orders will not come in 1 hour before closing.

FoodPanda is 1 hour before closing.

But Grab does manual work, so the key account person has to update the system manually on the changes of operation hours, with MCO in place etc. Unlike FoodPanda where they have a portal for Merchants to change it from their end to avoid this mess.

Its either Burgerlab did not communicate the new time to Grab or Grab screwed up on the operation hours.
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That's true, BL has to manually update their operating hours in grab system, u can set 6.30pm or 7pm which u find comfortable with.

Problem with BL is, they have 3 delivery platforms (Their own, grabfood and foodpanda), plus the influx of walk in customer, i really doubt they can finish the burger by 8pm. Grab system has their own flaw as well, but BL boss has fair share of blame, anyway he has done well by compensating the customer.
andrewtho
post Jan 18 2021, 04:36 PM

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QUOTE(yhtan @ Jan 18 2021, 04:32 PM)
That's true, BL has to manually update their operating hours in grab system, u can set 6.30pm or 7pm which u find comfortable with.

Problem with BL is, they have 3 delivery platforms (Their own, grabfood and foodpanda), plus the influx of walk in customer, i really doubt they can finish the burger by 8pm. Grab system has their own flaw as well, but BL boss has fair share of blame, anyway he has done well by compensating the customer.
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I thought mBL is exclusive to Grab?

But yes, both parties to be blamed. Only a handful of stores also cannot handle. Incompetent.
yhtan
post Jan 18 2021, 04:45 PM

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QUOTE(andrewtho @ Jan 18 2021, 04:36 PM)
I thought mBL is exclusive to Grab?

But yes, both parties to be blamed. Only a handful of stores also cannot handle. Incompetent.
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Maybe i'm wrong, but i do see they have few machines on hand.
lambsauce
post Jan 18 2021, 04:50 PM

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spade > bl

juicy pork dayum
SUSdadah
post Jan 18 2021, 04:52 PM

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this 1 rich people burger.
knumskul
post Jan 18 2021, 04:53 PM

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QUOTE(MR_alien @ Jan 18 2021, 03:38 PM)
my area KFC cut off time is 5PM laugh.gif
6PM already close
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And I thought 6.30pm cut off on Grab was bad enough. I think ppl cause trouble at that Mcd I went as 1 week later got 3 RELA guarding entrance there laugh.gif
Drive thru line so long it circled the building 1.5 times.
MR_alien
post Jan 18 2021, 05:06 PM

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QUOTE(knumskul @ Jan 18 2021, 04:53 PM)
And I thought 6.30pm cut off on Grab was bad enough. I think ppl cause trouble at that Mcd I went as 1 week later got 3 RELA guarding entrance there  laugh.gif
Drive thru line so long it circled the building 1.5 times.
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i don't understand why people want to drive thru....even until today

for everything...KFC, MCD, starbucks
for me it's wasting petrol and time
wanted111who
post Jan 18 2021, 05:42 PM

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QUOTE(brkli @ Jan 18 2021, 03:40 PM)
yup, everyone should all order 3 hours before closing time.. wink.gif
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No we should order 1 day before, fast fast think what you want eat tomorrow. Fast fast order today.
knumskul
post Jan 18 2021, 05:42 PM

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QUOTE(MR_alien @ Jan 18 2021, 05:06 PM)
i don't understand why people want to drive thru....even until today

for everything...KFC, MCD, starbucks
for me it's wasting petrol and time
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For me its otw home from office. And MCO they don't allow walk-in, at least the ones near my office.

Even from home its cheaper and faster for me to drive thru than order via Grab/Panda. 5km x2 straight road > RM5 fee + 30% markup.
For other foods, I bring my containers to reduce plastic tapao bags usage.
brkli
post Jan 18 2021, 05:44 PM

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QUOTE(wanted111who @ Jan 18 2021, 05:42 PM)
No we should order 1 day before, fast fast think what you want eat tomorrow. Fast fast order today.
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nope, already pre-order everything using grabfood for the next 7 days dinner..
MR_alien
post Jan 18 2021, 06:03 PM

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QUOTE(knumskul @ Jan 18 2021, 05:42 PM)
For me its otw home from office. And MCO they don't allow walk-in, at least the ones near my office.

Even from home its cheaper and faster for me to drive thru than order via Grab/Panda. 5km x2 straight road > RM5 fee + 30% markup.
For other foods, I bring my containers to reduce plastic tapao bags usage.
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if walk in not allowed...understandable
but when can walk in or dine in, i'll park my car and walk in

i don't wanna waste my petrol queuing and walk in order is much faster since multiple counter and i get to enjoy their a/c
SUSlijor the great
post Jan 18 2021, 06:10 PM

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QUOTE(billylks @ Jan 18 2021, 02:53 PM)
I also kena yesterday.

Opened grab food and it said last order 7.30pm so I fast fast ordered since it was around 7.15pm already.

Waited and waited grab cancelled my order around 8pm saying no rider. Sigh.
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It’s 7.20pm last call on grab food.
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