If you're already on the new Astro pack, the contract will automatically renew/extend itself once the existing contract ends.
Example: Your Astro (TV subscription) contract ends on Nov 2024. You'll receive SMS about 1 month before contract expiry date, to remind you that contract will auto renew on the next month.
If you do nothing, then your contract will automatically extend itself afterwards, hence the contract end date now would automatically become Nov 2026.

However, if you are on Astro's legacy packs, then you don't need to worry about contract auto renewal. If there's remaining contract, then it will end as it is, and that's it.
Check your Astro bill if you're not sure whether you're on legacy or new Astro pack, or you can tell us what Astro package you're on now?

On the other hand, for the broadband service itself however, the 24 month contract will end as is, and it won't auto renew, unless if you make major changes to your Internet service (upgrade speed, relocation...) then it's different story la...
Short answer: Yes, but...

Long answer:
1) If you want to bundle your Astro account (TV + Internet), then you must switch to the new packs (if you haven't) and you cannot retain your legacy Astro packs.
Plus, if you insist to retain your PVR box, then you cannot choose packages that includes Netflix, which are Entertainment Plus, Movies Plus, Sports Plus, Premium Pack 2/3, Platinum Pack.
Which means your only option left to choose Astro's new packs are: Primary, Entertainment, Sports, Movies, Premium Pack 1.

2) If you insist to retain your legacy Astro pack, then your only option left is to subscribe to the standalone Astro Fibre. Hence, your existing Astro (TV subscription) are left untouched as it is.
Which means technically, you will be getting separate Astro accounts/bills, one is for standalone Astro (TV), another is standalone Astro Fibre (internet only).

Hi, I'm looking to swap over from Unifi 500mbps that I'm paying RM219 for, to an Astro TV Package + 800mbps Fibre package because of the price is way cheaper and TM don't want to give me a better deal on 800mbps despite being with them for 20 years+. Current astro package is Super Pack Plus 3 which I'm currently paying RM194 , is it a legacy package? and can I just subscribe to a 800mbps fibre plan on top of my current plan or do I need to choose an entirely new whole package itself? Any advice would be helpful, thanks.

edit: nvm I got my answer above, just gotta read lmao

But anyway, anyone got any experiences with astro broadband itself? Hard to find any since theres not even an official thread for this.

This post has been edited by uGinn: Oct 31 2022, 11:33 PM

Current astro package is Super Pack Plus 3 which I'm currently paying RM194 , is it a legacy package?
Yes. It is a legacy pack.

and can I just subscribe to a 800mbps fibre plan on top of my current plan or do I need to choose an entirely new whole package itself?
If it's on top of your current Super Pack 3 Plus, then nope, you cannot.
Unless if you give up your Super Pack 3 Plus, and then switch to the new Astro packs.
Just a reminder that if you choose the 12/24-month contract option, the contract will be auto-renewal basis (just for the TV subscription itself).

Otherwise, you may opt for standalone Astro Fibre service, then your existing Astro's Super Pack 3 Plus can be left untouched.
And that might mean, you'll be getting 2 separate Astro bills, one for TV, another for Internet, rather than 2-in-1 bill.

But anyway, anyone got any experiences with astro broadband itself? Hard to find any since theres not even an official thread for this.
Not me.
But what I want to remind you is, Astro Fibre currently does not have VoIP service (house phone), and does not offer Public IP; only offers Private IP.
If your needs requires either of the 2, then you might want to reconsider your options.

This post has been edited by joshhd: Nov 1 2022, 10:54 PM

No public ip ya? I thought since they’re using maxis we can just request for it

Not to sure on that as you are not dealing with Maxis directly but subscribing through Astro

That one is Astro & Broadband.
Astro & Broadband versus Astro Fibre are 2 different things.

Astro & Broadband commonly known for providing you Maxis Internet + Astro TV subscription in one Astro bill.
And you'll be getting Maxis Fibre router, and also using Maxis VLAN ID of 621.
If you do speedtest or check the IP address, you'll see that your ISP is under Maxis.
If you want Public IP, you call Astro customer service, then Astro escalates your request to Maxis.

Astro Fibre however, is Astro's own Internet service, and does not rely on Maxis at all.
You'll be getting Astro branded router, and it uses Astro's own VLAN ID, not Maxis VLAN 621.
If you do speedtest or check the IP address, you'll see that your ISP is under Astro Fibre.
If you ask for Public IP or VoIP, then they can only say sorry to you.

This post has been edited by joshhd: Nov 2 2022, 09:44 PM

Josh, is 500MB package got public IP ?

As what I know, public IP is available upon request if you're on Astro & Broadband (Maxis), regardless of speed.

But for Astro Fibre however, they don't offer Public IP at all.

Is anyone running their own router for Astro Fibre yet?

Hi guys.. anyone here subscribe to ASTRO FIBRE? how is the performance? Is it good?

Seems can't find any review on this ISP here or youtube~

This post has been edited by napster.real: Dec 8 2022, 08:24 PM

No public IP option, over reliant on TM bandwidth wholesale and no advantages unless you bundle with overpriced Astro subscription.

No public IP - if not running cctv or using cloud based cctv service (like hik-connect) shld be ok?

Over reliant on TM bandwidth wholesale? U mean by ride on TM infra? - i tot other players also same?

It depends whether Astro Fiber customers was CGNATed behind 103.232.219.0/24 or 103.179.70.0/24. If it was the latter, then Astro Fiber customers are multi-homed, if it was the former, then single-homed. Any Astro Fiber customers want to shed light on this?

I asked Astro thru their Facebook page and also email support.
It can't use 3rd party router with Astro Fibre, must use given router.

This stops me switch to Astro Fibre because already have my own WiFi 6 router

Technically you can use 3rd party router with Astro Fibre, provided if you know how to configure it yourself and obtain the PPPoE username and password from them.
Imagine what will happen if they say "Yes, you can use 3rd party router with Astro Fibre..."?
The next questions is going to be "How to set it up? Can you send someone to come and set up for me?".

Obviously they're not gonna guide you on how to configure a router that doesn't belongs of them, just like any other ISP... So, they might as well make things simple and say "nope, you must use the provided router.".

I managed to get it working on my TP-Link AX55 router . Setup same as other Unifi routers, change the VLAN to 630, and the connection is ppeo.

So how's your overall experience with Astro Fibre so far?

So far, the performance has been good at my parent's. Sendayan area in Seremban. Latency and jitter are low, and speed tests have been consistent.

The only downer is that they don't provide a public IP address. I hope they sort that out soon, that's what their FAQ indicates anyway. For now, I use TailScale to get past that limitation.



This post has been edited by d4n3sh: Dec 30 2022, 11:01 PM

How you find the user and password for PPPoE in astro fibre?

You can obtain the PPPoE credentials from the customer service.