i saw the pix ....god you not suppose to bend the fiber like this

cannot bend more than a 90 deg angle and NO sharp turn .
that installer is crazy stupid !

the fiber will crack in the cable ...



This post has been edited by Momo33: Nov 18 2020, 06:07 PM

end up today they no ask cash from me.

it is assigned by TM, how to change?

weird.. normally they will charge u in bill..

TIME user laughing

first time i hear this..usually if TM contractor came, they will brief me first, n always say any charges will be reflected in the coming bill. happen to me when i change streamyx to unifi, pindah rumah n reinstall, turbo upgrade change router, and cannot get max speed..all said charge into bill.

i'm not sure about the new installation, but last time broken socket i called 100 for assigning repair, they asked either charge to bill or pay cash, i opted to charge to bill in the end

Got la. The reading must be below - 24dbm. But usually - 28dBm is stable enough. Once you get to - 30dBm and above, ur line will have issues.
Could be lots of things. Connector rosak/dirty or not pushed in properly into the adaptor., or the fiber inside pecah, adaptor that connects the connector, the port at the dp..

As for TM, for new install and relocation in landed homes usually no charge, unless you want to go the non standard route kabel masuk siling etc.

Only high rise, that one they will charge if they change/repair kabel/adaptor/connector in ur house.

i think coz from their point to the house is not covered by their warranty i think.

ya for now no wifi. but my parents got a lot of quota tu burn through. just wifi is needed to ease the netflix and the software update.


anyway will be transferring that account to my new house in a couple of months. and will be applying new account for my parents house. since i asked tm if relocation no charges. and if new installation is only minimal charges. i think still worth it la kot rather than pay 250 just for that cable.

ranjao fiber can bend... u kena potong dah

better change since wiring old liao?

Dont care as long as any issue outside of house is not bear by subscriber.

hurm then i guess i need to open back the report? since the wiring that putus was just outside my house wall but still in my house compound (back alley)

no such thing as RM250 all in
also no such thing as RM100

they charge by distance, it depends how long the distance between the box and your modem
the fiber cable has indicator that can show u how many meter they pulled, they can't cheat u on that
TM don't pull their own fiber

as for TS's case, just report to TM since the one who pull the cable and setting everything up is not by TM
but they have the responsibility to report back to TM

before the black box at your wall? or after?
normally before is unifi responsibility, after is owner

ya i know. but if for new installation they charge i think like rm60 only right for up to 10 metre.. i think for repairing cable that putus that is still in contract shouldnt be till 4x more expensive than original price right.since the pole is like just outside of my neighbour house. i guess that they are subsidizing the initial cable layup then recoup back with contract but if i need to transfer old account and apply new account for the house to get that pricing then i will do it. im cheapskate ..and the contractor also didnt mention about the charge by distance. so im guessing if i went ahead i kena chopped i guess?

TM
Never change.
1 problem 4 reports
1st time "datang" contractor sudah check semua cable, wiring okay, tapi tak nampak pun dia datang. Kes tutup terus
2nd time datang, baru nampak datang. Check cable luar rumah, panjat tiang, cakap semua okay. Masalah ialah customer punya wiring tak betul. Kes tutup
3rd time datang, baru nak check dalam rumah. Eh, semua okay pulak. Apasal masih slow? Sibuk buat check cable luar. Oh, cable ada air takung la. Alasan, kalau cable tak putus tak boleh tukar. Kes tutup. Talipon TM minta waive itu bulan punya bill sebab internet slow. Tak nak kasi, cakap nanti TM dtg tukar.
4th time datang baru tukar cable. Dah tukar, fon takda dial tone pulak. Internet boleh. Bengap betul

Yang paling best, TM control cable wiring. Semua contractor pribet perlu minta cable dari TM.

This post has been edited by toothgnasher: Nov 18 2020, 07:04 PM

but last time my contractor told me to cancel the order/request, they can come do another day (after the request drop) at cheaper cost for me kek

Did the installer went to check the outside cable from junction box pole? My case was similar, previously I saw the cable outside was a bit damaged from being in the middle of coconut leaves and also too much sag. So suggest to them to check maybe there were damage outside.

Turned out it was, there was a damage to the cable like someone trying to cut it off. They reinstall new wire direct from the pole to my house, foc since damage was outside.

lousy house