I move to new home, I apply relocation of unifi from old home to new home.

Previous owner already pasang unifi there, have the existing fiber optic cable.

TM installer come, plug in noise reading machine, say existing cable reading is not good (noise level = Low), have to rewiring, wanna charge me RM60. i say ok fine, as long as it is working well.

After changing new cable, plug in noise reading machine again, say reading still not good (noise level = 34db), have to replace splitter (so-call the port) at fibre DP box.

After replacing the splitter, test the reading again, it is still not good (noise level = 26db). They said they replaced another splitter again and test, not good though.

Now they say have to do the wiring arrangement again because there is too much of bending wire.

What to do???

TM staff sohai one. I rage quit on them after using their service for years. Ask come fix problem say my problem ok la then say since you accept calls frm TM KL 3 times I am charging you rm54. He only came 2 days in row and check wiring using a small box each time 5mins. I complain through phone through live chat through email scold KL said I will challenge the bill. Now a month later my final bill doesn't seem to have that charge.

the other day my parents punya house, the cable to the house putus.. first asked tm to come, them tm come check2 , found out that cable putus and not under their part (before tm come, we also dont know why). tm said got contractor to come n fixed new wire.. contractor come and said price is 250 all in .. i was like what rm100 can la.. but he said cannot.. lastly refused to do it..
so ur rm60 is consider ok la..

installer's side income.

they outsource their fiber laying service.. even time also.. they dun lay their own cables.. they get outside contractor to do it

i think coz from their point to the house is not covered by their warranty i think.

ya for now no wifi. but my parents got a lot of quota tu burn through. just wifi is needed to ease the netflix and the software update.
anyway will be transferring that account to my new house in a couple of months. and will be applying new account for my parents house. since i asked tm if relocation no charges. and if new installation is only minimal charges. i think still worth it la kot rather than pay 250 just for that cable.