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 Digi Fans Club & Enquiries V18, Let's Inspire

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joshhd
post Dec 28 2020, 07:53 AM

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Quick question...
My friend that uses Digi prepaid, his VoLTE and VoWiFi suddenly won't work anymore on his phone once he unsubscribe to his monthly data plan. He check at MyDigi app, it shows that VoLTE is enabled.

Seriously, is it compulsory to must subscribe to any Digi monthly data plan in order for the VoLTE and VoWiFi to work?? Daily/weekly/free basic Internet/1GB Daily Productivity data doesn't count?
budi1413
post Dec 28 2020, 08:15 AM

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QUOTE(joshhd @ Dec 28 2020, 07:53 AM)
Quick question...
My friend that uses Digi prepaid, his VoLTE and VoWiFi suddenly won't work anymore on his phone once he unsubscribe to his monthly data plan. He check at MyDigi app, it shows that VoLTE is enabled.

Seriously, is it compulsory to must subscribe to any Digi monthly data plan in order for the VoLTE and VoWiFi to work?? Daily/weekly/free basic Internet/1GB Daily Productivity data doesn't count?
*
if you didnt have any active data subscription. can only connected to 3g lol. maybe thats why.
joshhd
post Dec 28 2020, 08:17 AM

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QUOTE(budi1413 @ Dec 28 2020, 08:15 AM)
if you didnt have any active data subscription. can only connected to 3g lol. maybe thats why.
*

But it can connect to 4G network as usual.
Account is active, not suspended.
JohnnyWKY
post Dec 28 2020, 08:54 AM

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QUOTE(joshhd @ Dec 28 2020, 07:53 AM)
Quick question...
My friend that uses Digi prepaid, his VoLTE and VoWiFi suddenly won't work anymore on his phone once he unsubscribe to his monthly data plan. He check at MyDigi app, it shows that VoLTE is enabled.

Seriously, is it compulsory to must subscribe to any Digi monthly data plan in order for the VoLTE and VoWiFi to work?? Daily/weekly/free basic Internet/1GB Daily Productivity data doesn't count?
*
maybe got problem at that area?
my VoLTE also dissapear 1-2 days last week.
maybe smartphone type affect too, I use realme 5 pro hmm.gif

bk88
post Dec 28 2020, 09:13 AM

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QUOTE(SleeplessEyes @ Dec 24 2020, 02:27 PM)
» Click to show Spoiler - click again to hide... «


Edit : I just Googled and found that you were referring to an old plan called "Super Terrer"
Sadly as explained in Digi forum: https://community.digi.com.my/t5/Prepaid/Su...Rm38/td-p/36766

and written in FAQ:
https://www.digi.com.my/support/help-center...rnet-call-plans

You cannot use tethering / hotspot during the 12am - 12pm period.

So the only way is to use BigBonus or Internet Cili Padi, which confirm can use hotspot all day long.
Better still change to Prepaid Best version if its allowable.
*
Thanks for the heads up.
Ya. The Hotspot malfunction has been on and off issue.
Hopefully a change of plan will solve the issue in long run.
So far so good since the change.
HippyTony
post Dec 28 2020, 04:19 PM

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Just bought new Next prepaid pack. The CS in pyramid told me I have to use 30 days before I can get to subscribe the RM35 (40GB) plan. Can anyone here confirm whether this true?
budi1413
post Dec 28 2020, 04:21 PM

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QUOTE(HippyTony @ Dec 28 2020, 04:19 PM)
Just bought new Next prepaid pack. The CS in pyramid told me I have to use 30 days before I can get to subscribe the RM35 (40GB) plan. Can anyone here confirm whether this true?
*
can subsribe immedietly no problem. try dial *128#.
HippyTony
post Dec 28 2020, 08:02 PM

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QUOTE(budi1413 @ Dec 28 2020, 04:21 PM)
can subsribe immedietly no problem. try dial *128#.
*
Thanks found it but can’t subscribe now. Message to try later. It’s has so many steps just to get there. Will try tomorrow. If every time I have to remove the sim card and put to my phone to renew then I don’t think I’ll stay long with this plan. Thanks again. 👍🏼

This post has been edited by HippyTony: Dec 28 2020, 08:05 PM
tolong_saye
post Dec 28 2020, 08:25 PM

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I cannot register digi next prepaid online. Stuck at choosing the plan
budi1413
post Dec 28 2020, 08:26 PM

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QUOTE(HippyTony @ Dec 28 2020, 08:02 PM)
Thanks found it but can’t subscribe now. Message to try later. It’s has so many steps just to get there. Will try tomorrow. If every time I have to remove the sim card and put to my phone to renew then I don’t think I’ll stay long with this plan. Thanks again. 👍🏼
*
install mydigi app. can purchase via app also.
HippyTony
post Dec 28 2020, 08:37 PM

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QUOTE(budi1413 @ Dec 28 2020, 08:26 PM)
install mydigi app. can purchase via app also.
*
Yes I have been using MyDigi app with my other phone number but under the Next number add-on no 30 days plan or Always Active plan. Maybe that is why the CS said only show after 30 days. I’ll wait for another day I don’t want to waste the free credit from the topup.
HippyTony
post Dec 28 2020, 08:40 PM

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QUOTE(tolong_saye @ Dec 28 2020, 08:25 PM)
I cannot register digi next prepaid online. Stuck at choosing the plan
*
If you just did it at this time, I think Digi is under maintenance. I can’t subscribe to the 35 plan, asked to try later.
budi1413
post Dec 28 2020, 08:47 PM

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QUOTE(tolong_saye @ Dec 28 2020, 08:25 PM)
I cannot register digi next prepaid online. Stuck at choosing the plan
*
if on mobile. turn on desktop mode.
tolong_saye
post Dec 28 2020, 08:56 PM

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QUOTE(HippyTony @ Dec 28 2020, 08:40 PM)
If you just did it at this time, I think Digi is under maintenance. I can’t subscribe to the 35 plan, asked to try later.
*
Since evening maintenance?

QUOTE(budi1413 @ Dec 28 2020, 08:47 PM)
if on mobile. turn on desktop mode.
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Both mobile and desktop(on pc) are stuck at choosing plan.
tolong_saye
post Dec 29 2020, 11:17 AM

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Now only one plan available to select, which is unlimited YouTube and social. What the heck digi.

I want to port in but it's seems this will make me refrain from doing so. Chatting with the support seems useless
HippyTony
post Dec 29 2020, 02:09 PM

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QUOTE(tolong_saye @ Dec 29 2020, 11:17 AM)
Now only one plan available to select, which is unlimited YouTube and social. What the heck digi.

I want to port in but it's seems this will make me refrain from doing so. Chatting with the support seems useless
*
Care to give more info, maybe we can help. I just got my Next 35(40GB) plan. Digi has a habit of carrying out long maintenance in the evening.

budi1413 thanks for your help. After subscribing to the Next 35 via *128# all the monthly subscriptions are now in the MyDigi.


diehard1979
post Dec 29 2020, 04:47 PM

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Recently I received strange number which look like is from UK.
Have you all received any call from UK?

Today +44 20 3957 8502
1 Dec +44 117 409 0713
Is this something a scam call or what?
I not dare to accept the call, scare high charge or any scam.
Dunno how they get my number.

nexona88
post Dec 29 2020, 05:53 PM

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QUOTE(diehard1979 @ Dec 29 2020, 04:47 PM)
Recently I received strange number which look like is from UK.
Have you all received any call from UK?

Today +44 20 3957 8502
1 Dec  +44 117 409 0713
Is this something a scam call or what?
I not dare to accept the call, scare high charge or any scam.
Dunno how they get my number.
*
got use/update mysejatera apps recently? cool2.gif
because many got this kind of weird numbers recently...
JLA
post Dec 29 2020, 06:00 PM

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QUOTE(nexona88 @ Dec 29 2020, 05:53 PM)
got use/update mysejatera apps recently?  cool2.gif
because many got this kind of weird numbers recently...
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Me using mysejahtera and never got call from weird numbers
kit2
post Dec 29 2020, 06:10 PM

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QUOTE(nexona88 @ Dec 29 2020, 05:53 PM)
got use/update mysejatera apps recently?  cool2.gif
because many got this kind of weird numbers recently...
*
calls from KKM? confused.gif

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