Mine only reply once then no more follow up. I report about poor customer service.

How bad is Allo / City broadband right now ?

The customer service executive just actively discouraged me from taking Allo, telling me that there's latency, difficulty reaching international websites... how bad is  it, if you just want to use it for Netflix and Googling ?

Do some research before you proceed buying one

I've seen lots of people buying RM100 ~ RM300 routers thinking it would solve their issue
Later, they blame the brand instead of themselves for not doing proper research

My friend installed the 500mbps package last week, they provide him with a Dlink DVG-F2452 router
He can easily reach full speed on 5ghz download, but upload speed stuck at around 30mbps
No problem hitting symmetric 500mbps on LAN
Changed to his own router, no idea what model as he hasn't replied yet (should be AX55/X20)
Full speed on everything

15 mins ago internet down. problem is on the hop 3. Directly call the CS and no one answer my call even the internet is back.

Hi guys, no wonder....do you think it's worth to pay the RM100 for the public IP? (only for CCTV, been using it for 2 years). Or I just switch to Maxis broadband as I saw someone using Maxis still managed to get free public IP recently, but I'm not sure, seems the networking infrastructure around my area belongs to Allo. 

Saw a post mentioning that Allo uses private IP. Can we request them to change to public IP?

Rm100. I requested 3 days ago. Still not approved lol.

Hey guys, I need some input from experienced ALLOWIFI/CITYBROADBAND users who have replaced the stock router
I spoke with their helpline and they mentioned that I have 2 options to use my own router

1. Let the BTU (modem) do the dialup (PPPoE) and manage DHCP (this is the stock configuration) - less favorable to me as I would prefer the router to do the heavy lifting because the new router is much better hardware (2 x ASUS RT-AX56U)
2. Let the router do the dialup (PPPoE) and manage DHCP so the BTU (modem) only does the fiber termination (translates the pulses of light that carry data over the fibre optic cables into electrical signals)

Is what the helpline agent saying true? I can pick between these 2?

The red box marks the BTU that they supplied. Quite small I say
The broadband is installed at my in-laws house in Ipoh on Monday 1st August 2022, driving there tonight so that's the best picture I can supply to you right now

wc_how is it the same as yours?

Fixed Public IP right? Not Dynamic Public IP?

Registration form? A form specifically to get Public IP?
Can you share the form?

Whoa. The form really did say Dynamic Public IP
Nice

Woah, how did you get RM69?

My installation was done on 1st August 2022, spoke to their helpline am I eligible for the promotion of 100Mb/s @ RM89, they said no because I submitted my registration for 100Mb/s @ RM99

Felt unfair because my contract started on 1 August 2022