Mar 24 2020, 10:10 PM
QUOTE(darkskies @ Mar 23 2020, 12:51 PM)
ya.. that's why i suggest recording those voice clips and play it yourself.
Check the terms and condition and prepare well before you head down to their customer service center to give them a very heavy slap.
Because sometimes , they might favor a particular cs and pretends to play around with their words.
The recordings claimed to be self enhancing experience is nothing more but a big fat lie.
It gives them enough preparation to choose their choice of words. Because they have the recording and not u.
They can claim that it's their miscommunication but terms and condition is in place and they cannot reverse that.
But when u misinterpreted or misled your customers in signing for something that has a contract in place, the terms and condition does not count.
Customers are being misled and actually scammed into your packages. And that is against any legal law that can allow.
If misleading and scamming a customer into a package that the cs did not bother highlighting them the terms, they're offending the law.
Like i very much repeat again, the self improvement program is not to protect the customers and ensure service guranteed.
The so call self improvement program that monitors your conversation did not anytime guranteed that it's to protect the customer.
It's only very much serve as a purpose to be abuse by the company itself to prepare itself for any argument that will put them in a disadvantage position.
It'll give them time to prepare a script against customer.
So as a customer, you need to be well prepare to tackle these companies. Especially big ones.
Only when you're prepared , then u can walk in and give them your ultimatum .
And take note, they can even recall that conversation and play it in front of you .
But they're more adapted and train in the rules and regulation of the company. And they're well prepared for what to tell u and what to hide.
But for you, you just listen the conversation once and you can't formulate a proper planning instantly to tackle their question.
May i know which recording app u using now?Check the terms and condition and prepare well before you head down to their customer service center to give them a very heavy slap.
Because sometimes , they might favor a particular cs and pretends to play around with their words.
The recordings claimed to be self enhancing experience is nothing more but a big fat lie.
It gives them enough preparation to choose their choice of words. Because they have the recording and not u.
They can claim that it's their miscommunication but terms and condition is in place and they cannot reverse that.
But when u misinterpreted or misled your customers in signing for something that has a contract in place, the terms and condition does not count.
Customers are being misled and actually scammed into your packages. And that is against any legal law that can allow.
If misleading and scamming a customer into a package that the cs did not bother highlighting them the terms, they're offending the law.
Like i very much repeat again, the self improvement program is not to protect the customers and ensure service guranteed.
The so call self improvement program that monitors your conversation did not anytime guranteed that it's to protect the customer.
It's only very much serve as a purpose to be abuse by the company itself to prepare itself for any argument that will put them in a disadvantage position.
It'll give them time to prepare a script against customer.
So as a customer, you need to be well prepare to tackle these companies. Especially big ones.
Only when you're prepared , then u can walk in and give them your ultimatum .
And take note, they can even recall that conversation and play it in front of you .
But they're more adapted and train in the rules and regulation of the company. And they're well prepared for what to tell u and what to hide.
But for you, you just listen the conversation once and you can't formulate a proper planning instantly to tackle their question.
Because afaik google/android has banned all recording app and even if u install using downloaded apk it will not work..The recording can only hear my own voice and not the other party voice thru phone so its rather useless only hearing my voice.
iinm its been awhile already about 1 year.
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