Extra Charging when termination

Hi
Where can I go for complaint, if my issue is not resolved by unifi ? Any Govt body where I can lodge complain ?
Thanks

Thanks everyone for your suggestions and response.

Here's the summary, I subscribed to unifi broadband wireless service for my condo 2 years back. Lately, unifi wasn't able to upgrade bandwidth in my condo for past 3 months, so I decided to move to Time successfully. I initiated termination request to Unifi. I got delayed in returning the device, as I was travelling. Next month they sent me 1225 rm bill, siting 500 for modem and 500 for early termination. I complained, and they reversed 500 as I returned device. Then I kept complaining to reverse the other 500 too, since, I've already past 2 years 2 months in contract, so there shouldn't be any penalty. I think the helpdesk email understook and reversed the 500 and asked to pay monthly 225 bill, which I paid. But later next month, I got calls from some random guys, asking for pay 725RM to unifi otherwise summon.

I'm not sure if that's how difficult to terminate Unifi service and they start harassing people with sharing personal details with some third-party guys. I'd be very careful with signing contracts and taking broadband services. I've now filled complain to mcmc. Let's see how they responds.

I got a call from TM, saying that I've lodged the complain at mcmc and they don't see any pending balance payment. I told them, then why someone is calling me from random number and sms. They said, they'll settle and get back to me.

Yep, that's what they were doing, that's why I got annoyed, receiving unsolicited calls to my personal number by some random guys. That's why I complained now to mcmc.

Interesting insight.. thanks.. Let's see it gets settled.. otherwise, I've hard luck.

Final update on this issue: TM unifi cleared the error in pending payment and I closed my complain in mcmc. But somehow after a month still getting unifi bills with zero payment. When I emailed unifi , why sending emails still, one of their customer representative replied with same story: you’ve 700 RM pending and blah blah you need to clear. I was like OMG ! I think they’ve multiple systems, with no integration and no single version of information. I complained ago to unifi to update record properly. Finally, they updated and now I’m completely off their system , wew! That was interesting experience!

Thanks for sharing your experience. That’s very useful and I’m sure everyone else will also learn from this.