Extra Charging when termination

Hi
Where can I go for complaint, if my issue is not resolved by unifi ? Any Govt body where I can lodge complain ?
Thanks

Mind sharing what happened?

This post has been edited by hustlerism: Feb 14 2020, 12:27 AM

Hi there my friend, you've said that you was charged (extra) during service termination. Mind elaborate further of the incident so that the forumers here can produce their own-solution towards your problem.

This post has been edited by Jjuggler: Feb 14 2020, 02:23 AM

MCMC Complaint - https://aduan.skmm.gov.my/

yes this.

no head no tails

useless
terminate and switch telco is the best solution in my expereince

Thanks everyone for your suggestions and response.

Here's the summary, I subscribed to unifi broadband wireless service for my condo 2 years back. Lately, unifi wasn't able to upgrade bandwidth in my condo for past 3 months, so I decided to move to Time successfully. I initiated termination request to Unifi. I got delayed in returning the device, as I was travelling. Next month they sent me 1225 rm bill, siting 500 for modem and 500 for early termination. I complained, and they reversed 500 as I returned device. Then I kept complaining to reverse the other 500 too, since, I've already past 2 years 2 months in contract, so there shouldn't be any penalty. I think the helpdesk email understook and reversed the 500 and asked to pay monthly 225 bill, which I paid. But later next month, I got calls from some random guys, asking for pay 725RM to unifi otherwise summon.

I'm not sure if that's how difficult to terminate Unifi service and they start harassing people with sharing personal details with some third-party guys. I'd be very careful with signing contracts and taking broadband services. I've now filled complain to mcmc. Let's see how they responds.

u better report to tm. Some people has been trying to scam users using tm name. Did u ask tm about the rm700+?

termination under contract need to read TnC la

I got a call from TM, saying that I've lodged the complain at mcmc and they don't see any pending balance payment. I told them, then why someone is calling me from random number and sms. They said, they'll settle and get back to me.

what? now TM hired peoples to collecting money?

Yep, that's what they were doing, that's why I got annoyed, receiving unsolicited calls to my personal number by some random guys. That's why I complained now to mcmc.

before change government, i complain to
MCMC Complaint - https://aduan.skmm.gov.my/
You still can see some wayang to have mcmc trying to disguise itself to be isolated from TM. Only like friend.
But after change to this belakang mari government, i think the relationship between mcmc and TM got so close like couple already.

Interesting insight.. thanks.. Let's see it gets settled.. otherwise, I've hard luck.

I last complained TM with MCMC in Nov 2018. Didn't help though.

I usually have voice recorder app monitoring every phone calls that calls in or calls out through my smart phone.
So whatever these TM guys/agents tried to wayang infront of me, i've proof what they said on the voice clip.
Since all telco or service providers like to put on the "self-improvement" program to tell customers that all conversation monitored.
So i expect that i can do the same thing back to them. If they tried fooling around with me through email and phone, i've evidence that they're trying to play around and not taking any responsibility.
Because back to the end, those "self improvement" plan is rather gimmick. If they did improve, their service won't be like that.
Unfortunately, those recording they did, is only for them to refer to on how to play around with their customer.
Even when visiting telco, i'll put on the voice recording and position it infront of the cs.
In malaysia, voice recording without permission is not considered illegal yet. Unless the government decides to enforce it.
But again, enforcing those voice recording will also put a strain in the market.
Because telco or service providers will no longer be able to wire tape your conversation legally.

Exactly my case with Umobile. Their CS made a mistake over the phone, I asked them to replay the recording.
1 week later, a rep call me and said that they admit their CS is at fault BUT , they turn around and bite me back saying that "This is their terms and condition" .

In the end I ported out. And they didn't feel remorseful or empathy when I even threatened to port out.

If one were to work for a customer service dept for Singaporean telco such as Singtel or Starhub, you know that recording becomes a serious evidence and can be used against the CS.
And Singaporeans can write up to the CEO. and it works for them.

ya.. that's why i suggest recording those voice clips and play it yourself.
Check the terms and condition and prepare well before you head down to their customer service center to give them a very heavy slap.
Because sometimes , they might favor a particular cs and pretends to play around with their words.
The recordings claimed to be self enhancing experience is nothing more but a big fat lie.
It gives them enough preparation to choose their choice of words. Because they have the recording and not u.
They can claim that it's their miscommunication but terms and condition is in place and they cannot reverse that.
But when u misinterpreted or misled your customers in signing for something that has a contract in place, the terms and condition does not count.
Customers are being misled and actually scammed into your packages. And that is against any legal law that can allow.
If misleading and scamming a customer into a package that the cs did not bother highlighting them the terms, they're offending the law.
Like i very much repeat again, the self improvement program is not to protect the customers and ensure service guranteed.
The so call self improvement program that monitors your conversation did not anytime guranteed that it's to protect the customer.
It's only very much serve as a purpose to be abuse by the company itself to prepare itself for any argument that will put them in a disadvantage position.
It'll give them time to prepare a script against customer.
So as a customer, you need to be well prepare to tackle these companies. Especially big ones.
Only when you're prepared , then u can walk in and give them your ultimatum .
And take note, they can even recall that conversation and play it in front of you .
But they're more adapted and train in the rules and regulation of the company. And they're well prepared for what to tell u and what to hide.
But for you, you just listen the conversation once and you can't formulate a proper planning instantly to tackle their question.

i also face the same problem with ts 3-4 years back received call from debt collector

i call tm 100 and tell my story

after 1-2 weeks already settle and they even refund to me

the problem happen when i relocated to new house but unifi not up yet

already go to tm point and they ask me to terminate but i put on hold but i still pay tm 3-4 month waiting for unifi in my housing

but contractor take 1 year after i relocate to finish their work

so after 5th month i go to tm to terminate but dont know what went wrong i still received the bill and i ignored it

so after 7 month debt collector call non stop even after i told them already terminated

i think tm treated me well after i reported them to mcmc during those streamyx era

May i know which recording app u using now?

Because afaik google/android has banned all recording app and even if u install using downloaded apk it will not work..The recording can only hear my own voice and not the other party voice thru phone so its rather useless only hearing my voice.

iinm its been awhile already about 1 year.

It's call Call Recorder .
I had this version 1.1.79..
I'm not sure if google release any ban on it.
It's still working for me at the moment.
Though i did not update it.

your phone running which android version?

android 7.1.1

No wonder...iinm android 8 or 9 above cant use call recording app d

then lucky me... i shud stick with this lousy phone lol... at least phone recording is possible.. Which is critical

Final update on this issue: TM unifi cleared the error in pending payment and I closed my complain in mcmc. But somehow after a month still getting unifi bills with zero payment. When I emailed unifi , why sending emails still, one of their customer representative replied with same story: you’ve 700 RM pending and blah blah you need to clear. I was like OMG ! I think they’ve multiple systems, with no integration and no single version of information. I complained ago to unifi to update record properly. Finally, they updated and now I’m completely off their system , wew! That was interesting experience!

I kena scammed by TM many times for the past 15 years even during Screamyx era. Once got billed close to RM500 and line barred due to switching package, my mom went to make outstation calls last time during standard calls charges were minute based thinking that the new switched plan allowed unlimited fixed line calls.
Then the TM staff who registered my line refuse to admit and tell me that it was my wrong of not asking when it's their mistake of not telling me about the switching period before hand and demanded I paid the full amount.MCMC back then was useless during the BN era.

Later another issue came again billing issue after I requested for termination of my Streamyx. TM tell me cannot terminate because their system having issue of upgrade or some sort.Delayed 1 full month which I've to continue paying.

Again last year I signed up to takeover a Unifi line from landlord in Metro Kepong and was introduced TM HSBB VDSL2 for high rise. Knowing that my previous owner enjoyed one-time off RM500 termination and assuming that it's the same only to find out one month later they quietly changed the early termination fee to remaining months of contract.

Also when I was sitting inside the coffee shop nearby Jalan Prince, off Jln. Pasir Putih, Ipoh just few shops away from DAP community office here my Celcom line only registered 1 bar but my friends who were using Maxis, uMobile, YES and DiGi all FULL bars. It makes me wonder if there's actually any racial policy/preferences going on among our telco industry.

If you've any issues regarding your line, you'll dread visiting the TM Point at Wisma TM Jln. Sultan Idris Shah, downtown Ipoh. Be prepared to wait for hours just to get attended because every customer they take, the staff will sneak to behind the room for chit-chat, or to toilet then only call the next customer. The waiting time will make you vomit blood.

All those experience will make me think twice before signing up any TM Postpaid or Fixed line plans in future. They should be avoided at all costs unless there's no other option.

Thanks for sharing your experience. That’s very useful and I’m sure everyone else will also learn from this.

Hi, recently I terminate Unifi packages at one of their outlet.

When I received final bill I was surprised they slammed me with rm19xx early termination charges. My 2 years contract already over Aug 2021 but somehow the final bills shows that my contract was renew in their record for another 2 years in Oct 2021 without my knowledge.

Complaint to them via Twitter and spoke person agreed there is error based on her verification and would bring issue to next level of mgm but wait 3 weeks still no reply instead they kept sending me sms and email reminder to chase payment.

I decided to report to Mcmc but till today nobody was respond to my complains

What I get now is email from their debt collector, so call Kudrat & partner who threaten to take legal action within 3 days. Also get a call from Unifi staff and insist I must pay and pretending never seen my complains in Twitter and MCMC portal….also mentioned if I don’t agree I need to visit Unifi office again which I felt is unnecessary (petrol, my time and annual leave free one meh?? That place hard to find parking too)

Anything else I can do? Get a feeling they no longer scare of MCMC.

This post has been edited by bcombat: Feb 22 2022, 08:29 PM

1st of all, did the staff tell you you were under contract while terminating?
As for the renewal in Oct 2021, did you claim any free months promo/router upgrade promo? those usually come with small text t&c that they will renew contract for 2 years.

mcmc

No. I never renew the contract and claim any months promo for sure.

made a call up to MCMC demand for update.



This post has been edited by heLL_bOy: Feb 23 2022, 12:48 AM