Been with unifi from their bonanza promo, and since it’s ending and the plan I have is not with perpetual discount, I will be paying more for it, lowering the plan from 300 to 100 will extend another 24 months which is not what I intend for, hence considering a change.

Comparing on maxis fibre 100mbps, is it good in Sentul/Kepong area?
If intend for switch, is it possible to sign up for maxis and done install, before terminate unifi, or must terminate unifi first on the same premise?

Any advice? Thanks

I received a call from Maxis, saying free upgrade for my unifi line, the sales lady was very cunning, told me they can upgrade my modem for me for free, and can get faster speed at lower cost

lucky I am not stupid, asked many questions and at last found that they just wanted people to switch over to maxis, dont bother about you are on contract or not.

Maxis sales staff is very unprofessional, only profit orientated and no ethics. I hope every one is aware of their scam and dont understand how Maxis can use this type of strategy teaching their staff to be so irresponsible.

This post has been edited by matrix88: Jan 28 2020, 06:40 PM

Sorry to hear about your experience bro
Although I understand your pain, I m more like wanting to keep my monthly commitment and to avoid a hike, hence comparing. If by facility wise it’s stable vs unifi, I m consider for a try. After all if with unifi, I have to go with 24mth for a less nice pkg anyway

When switching from unifi to maxis, you’ll get a slower response in when you encounter an issue as maxis needs to report to TM if the issue is the fiber to the modem...

Anything after the TM modem is under maxis, anything from the TM modem to the entire fiber run is under TM

This post has been edited by yongtjunkit: Jan 28 2020, 07:27 PM

You can install Maxis first and then terminate unifi. Maxis will run on lan 2 of your unifi BTU. There is a form which you need to get from Maxis to submit to TMPoint to indicate you have switch to Maxis. Otherwise you will be charge RM500 for not returning the TM BTU.

u mean they will actually using the same BTU for the fibre as well?

Already switched 5 months, i use fibre And mobile. Setakat ini berpuas hati speed and coverage, ada zerolution tu yg berminat tukar

Yes. Maxis use TM's infra. Only the network routing goes to Maxis own network.

Tm byk jual infra skrg.... Satu lg fibre yg pakai ok + free fix ip 1 unit, harga lg murah. Viewqwest.

mcm maxis ke? ada unifi, ada la maxis

This process no longer apply. The new process is TM will terminate FIRST after 11 days of approval.
If there is any problem in the transfer, you will end up like my case its been A MONTH without fibre line now : https://forum.lowyat.net/topic/4984140

Don't simply switch unless you are ready for no fibre for at least A MONTH

This post has been edited by stinger: Jul 14 2020, 07:36 PM

Yes I read your topic. Do update us what happen.

wow...din notice about the post update...

FYI I actually did the change back then after a month in FEB...didnt have that happened like your case... Maxis came and installed, and later I arranged to TMPoint for termination (took a bit time as waited for the 1 month notice + failed to go to 1 branch for 1 time), but the termination happened smoothly. Consider a happy MaxisPrime user now...
hope yours get solved soon...

still waiting for them to complete the installation... now using temp usb wifi dongle, no router no account yet.

i am praying everyday so that this nightmare will end.

According to one inside source, this process just started in April, and not all their staff are familiar with it. It applies both way from TM to Maxis and from Maxis to TM. Basically once you submit transfer request, the existing ISP will either approve or reject your request to transfer, just like MNP. If existing ISP did not reject it, it will auto approve after 10 working days. Your new ISP can only commence installation once transfer request approved by existing ISP.

Hope for the best for you. Now even Digi is going to use Unifi infra, so more headache for people who wants to switch from one to another.

Ya mcm maxis. Di mana ada unifi ada viewqwest. Fiber tm jugak.

my bro area got tm fiber unifi,when check with qwest, they say dun have coverage, why?

Only certain Klang Valley TM exchange offices are enabled only to sell ViewQwest service. Not all.

oh i thought nationwide

Not yet only the popular and larger exchanges with high demand were selected.

Your situation like me,my promo discount will be end on Nov.

So you already switch to Maxis?, Hows the service..etc2

very much okay, in fact feel better as the latency performance seems better with Maxis...speed wise, I don really heavily need 300Mbps, so I falls back to 100Mbps for Maxis.
and with Maxis Postpaid together, mine become prime plan which gets unlimited data also...
So I just stick to cheapest MaxisOne98...
Service support wise, I had not gotten much chance to experience with any issue *touchwood yet, so no comment...

100mbps, pay abit more and get the 65" TV FOC leh ...

FOC for 24 months je lor. after that you need to return the tv back.

really?

No such nonsense. The TV is yours after contract end.

Guys... I m an Unifi user now. Plan to migrate to Maxis fibre.. but was informed no port available for switching. I m wondering why cant Maxis use my existing Unifi port. Anyone has encountered such a problem? Is this port full is a valid reason and any ways to overcome this? Pls advice guys. Thanks.

no lah, after 24 month, TV is yours.
if only 23 month u want cut contract, u need pay 3999 /24 * 1 = 166.625 to own the TV.

usually will use back original port 1 mah …

Do you go through the correct process? To switch from Unifi to Maxis, first you go and register your Maxis Fibre. Bring along your Unifi bill so it's easier for them to trace your address.
After register, bring the transfer ID, go to TMPoint and inform them you want to switch ISP. TM will process the switching in 10 working days and release the line to Maxis. It's just like MNP.
Gone are the days you can install Maxis first then terminate Unifi.

If you cannot walk in to both TM and Maxis center, maybe there's some agent which can help you settle everything.

Thanks for the inputs. I have enquired with Maxis. They said will use the existing port. Waiting for their technical team to provide me the TR code.
Will bring the code to TM point once I have it.

Usually if register at center the TR code is instant. Anyway keep us updated.

So we cannot test the maxis line first before terminate unifi.

I received the TR code from Maxis yesterday. Did submit to TM on the same day itself and later got a call from Maxis stating the received the request and will call again in few days to set installation appointment. My existing 500mbps can get full speed using 5ghz. Hope I can get the same speed.

Surprisingly TMPoints has the code with them, I got mine too yesterday and went to TMPoints, provided my IC and they got the code in the system.

Glad to know.

Hopefully in future ISP will accept TR without us have to go to the center. It's just like MNP process after all.

so how's the performance after switch to Maxis?

I m getting the same speed with Maxis fibre as well. I reused my Tenda AC1900 coz Maxis router wasnt giving me full home coverage.
So no complains. Now waiting for my 65" TV. Most probably by 2nd week of Nov.

nice..still can get voip if use custom router?

In terms of stability, definitely UniFi is much better, been using my Maxis Fibre for around 1 year, facing a lot of issue which including packet loss, ping spike and slow speed during peak hour. The technical team came to my place replaced a new router for me but the problem still persist. I believe the bandwidth of Maxis Fibre around my area is congested, therefore the issue arise only during peak hour. Luckily Maxis Support is surprisingly quite good for my case and their customer service is available 24 hours, currently trying to make a follow up complain to Maxis, hopefully they will fix my issue. Beside this, Maxis One Prime is pretty much worth the money thou, this is the reason I'm still staying with them.

This post has been edited by Anonymous26: Oct 20 2020, 04:29 PM

Can I just walk in to any TMpoint branch to send my TR code? Because for termination not all branch can do it. Do I need to return back my unifi router and TV box to them?

This post has been edited by mfrahim: Oct 22 2020, 08:27 AM

Can I just walk in to any TMpoint branch to send my TR code? Because for termination not all branch can do it. Do I need to return back my unifi router and TV box to them?

You need to go to TMpoint, can't send TR code to TM authorise deeler or those promoter in malls.
Refer here and find the nearest one for termination:
https://unifi.com.my/support/tmpoint

No need to return anything as long as out of contract. Since you are switching ISP, the new ISP also need to use TM's BTU during installation.

Got a question. The Maxis free TV need to subscribe to postpaid plan & bundle together in order to be eligible?

Already 2 weeks migration from TM to Maxis... i dont feel any different. Maybe due to using back my Tenda router. When initially using Maxis Archer c5v for few hours I did felt some drop in download speed but once I changed back to Tenda started getting back the same speed as TM.

The Maxis installer did only change the router and connected it to LAN 2. No new fibre rewiring or new modem. I m still wondering if Maxis is having their own fibre bandwidth or its the same as TM's. Maybe some Sifu can enlighten.

Until this moment Maxis still investigating my issue, I've been suffering from slow connectivity for the past 3 weeks already You mentioned after you changed the Archer C5V back to your Tenda the speed back to normal? Is this possible for you to test for me bro? As the router Maxis replace for me is the same model you mentioned.
https://www.meter.net/ping-test/
If you don't mind, can you test your ping by using the website above on both C5V and Tenda? Keen to know if there's any ping spike. My ping is spiking like crazy where it could reach as high as 500ms.

As for your question, Maxis indeed using the infra of TM, therefore there's no need to rewiring the fibre.

This post has been edited by Anonymous26: Oct 23 2020, 04:15 PM

Good how’s the process to switch maxis from unifi I’m already fed up with Unifi since they not ready to appreciate their loyal customer plus keep increasing price just like Astro. I heard many of them happy with Maxis even my old household owner had maxis after I moved in I go for unifi as they was cheap in 2017 time.

Go Maxis center to register, then submit the transfer ID to TMpoint.

my friend plan to switch from Unifi to Maxis. The dealer mention will charge him rm1.5k first then rebate every month for 12 months. Is this the correct way? Why need to pay upfront?

For what bro ? His he transfer ownership? Or sign up for new? If you move to unifi to maxis no need to pay upfront I guess! Maybe you can call 123 for better clarification

No that's a scam. Go to proper maxis center and register, then submit the transfer ID to TM. No charges for switching.

switch ISP after the Unifi free upgrade promo period. he move from unifi to maxis.

ok. will check with center. this shop might be authorized dealer only.

I guess agent might misleading you better bring your unifi bill and walk in to maxis centre they will help you
But to be honest I’m using unifi at home and maxis at workplace both doesn’t have any difference since they both in same infra

Wow free tv. What else maxis offer us for migrated from other ISP to them? Thinking of change now, my contract finished this month.

hi guys interesting discussion...

so for me if i want to switch frm unifi to maxis, can test the connection first if dont like then cancel? im no more in contract with unifi d?

so summary is if im ready to change,

1. i should go maxis center first? or dealer also ok?
2. get transfer ID frm maxis and bring to TM point?


This post has been edited by KenYoung: Nov 26 2020, 04:05 AM

Yes, u better go to maxis center to apply for the transfer ID but u need to ask the following 1st:
- can install or not 1st during this pkb(a/b/c/e) period? need a firm answer, otherwise u need to wait until your area not redzone, only will install.

Their installation team is very dolan macam.

Initially told me that maybe wait 1-2 weeks for installation, then due to red zone, cant proceed with installation. Now i say nvm la, cancel it, suddenly can install. But installer FFk. knnccb.

No bro, cannot test. Once installed 24 months contract.

1. You should go Maxis center to avoid any possible problem. Bring along a copy of your bill so they can trace your address just in case.
2. Yes.


The installer need to wait for TM, so If TM say cannot then good luck have to wait long time.

Indeed.

Now giving me excuse router is out of stock. wtf??

Not sure when got stock too. kns..

im the 1 got called frm telesales ...
thinking to get the 43" TV since i barely watch tv and every1 in the house just really dont watch TV ..

thinking to stick with the 100 mbps which what im using unifi now 100 mbps paying about 149 RM... (maxis is 129)

have heard about ppl saying after switch to maxis - eventho is same infra as unifi - got drop line, slow connection , ping not good, etc etc (dont know the terms.lol)... do u think wise idea to stick back to 100 mbps if under maxis?

This post has been edited by KenYoung: Dec 6 2020, 01:35 AM

Your 100mb is expensive. It should be only RM129 even though Unifi. As for Maxis, I think that depend on your area. Some have very good experience over Unifi, while some have bad experience.

Can switch to 129..but lock u 2 years.. Teruk

Finally, last contract month on UniFi. Going to switch to Maxis. So I need to go Maxis Center to apply and submit transfer ID to TM. Right?

For those who just switched, any downtime when porting from UniFi to Maxis?

Yes you need to apply at Maxis center and submit the transfer ID to TM. No down time coz its similar to MNP. Maxis actually uses existing TM modem.
New maxis router connected to LAN 2 port. Fyi. LAN 1 is for Unifi and LAN 2 for Maxis. Thats all internet connection continues without an issue.

Yes call Maxis or sign up from the website to get a callback. After that Maxis will provide you a number, provide that number to TM after asking for a TRANSFER to Maxis Fibre.

No downtime at all. They will reuse the modem and replace your router.

Maxis did not arrange the installation date with me. All they do is, call me today and install the next day. That's it. And it took them sweet 10 days to do so after my submission to TM.

Good Luck!

Actually it would be better if TM can provide alternative to submit TR ID without going to TMPoint. More so during this time.

Did TM require to pass them back their devices? Modem or router from TM once you switch over to Maxis, TM didn't take those back?

Hi guys, I am going to switch to Maxis once my contract finish soon. Are the steps still the same eg go to Maxis Centre to apply fiber plan, get the Transfer Request(TR), then go to TMPoint to give the Transfer Request to TM and pay 1 Month in advance payment of current TM plan? thank you

Yes, it's the same.

Thank you sir for the input

been contacted maxis thru official website.

submited my IC thru email as per requested.

end up, maxis didnt recieve my application. not sure how they read emails.

i think i need to go centre to apply.

according to maxis online agent, my area now covered by fibre. currently using unifi vdsl. maxis told me it is different. so i need to apply as new application instead of switching.

so confusing and troublesome.

This post has been edited by reoz: Jul 19 2021, 02:57 AM

From VDSL to Fibre then it is new application. But you stay on Unifi you can request to straight away upgrade VDSL to Unifi Fibre. You register Maxis and let them finish installing, only then you go and terminate Unifi.

This post has been edited by YoungMan: Jul 19 2021, 09:08 AM

but i never saw any ftth box around my flat. just weeks ago, tm come and dig in front of the flat etc.

after that almost all fibre company website listed my flat as ftth.

so i think my flat now covered by fibre.

not sure yet. need to visit centre to check.

Question for those who have switched from Unifi Fibre to Maxis Fibre, any good reason to stay on with Unifi?

If you are on maxis mobile plan, combine both plans. I get unlimited data on my maxis plan of RM98 per month.

This post has been edited by barista: Jul 28 2021, 09:55 AM

Been using Unifi 3 years+ Since they won’t be contract my dad say he want to move maxis as maxis is cheap in price compared to unifi. (Off course because of Iptv box since we not using it) so my question is Unifi is under my dad name. My dad say since I’m using maxis better apply maxis fibre under my name.

So I went maxis centre I ask them they said first in Unifi I want to change name from my dad name to myself then only I can go maxis and request transfer.

But problem is when I called unifi 100 they said if I did name transfer my contract will renew again is that true? I ask this question to maxis they said No it’s just they just want you let you go.
Is Unifi renew contract again when change name? Pls reply

Sounds like they make new registration for you, not transfer of name

I dont use much data on phone

Can get Maxis to help... Same for my wife, Maxis settle everything... from Unifi to Maxis... all the work maxis center guy tapao semua...
i just prepare myself at home to let installer come.

A Maxis guy say can change name in unifi first and come here. They said help me Can you explain what are process by start to end it might helpful to me. No need blindly sign contract with Unifi

unfortunately I do not have info to provide to you.. i just sign paper and wait for new installer.. i do not receive anything from unifi so far...

If you afraid change ownership will restart contract, ask your dad go and register the Maxis fibre, then submit transfer request to TM. Once successfully switch over only both of you go to Maxis to change ownership to your name.

But isn't it you need to go to TM and submit the transfer ID? otherwise cannot switch. You better check this properly as this is new procedure if you switch ISP.

This post has been edited by YoungMan: Jul 28 2021, 08:01 PM

Maxis will send their maxpert to check permise first and then advice for the transfer request.

how about digi rm100 300mbps bro? worth?

If you are on their postpaid 90, then worth.

Is the hotspot unlimited too?

Yes. I am using too

Submitted my application to port in to maxis from unifi on 1-Nov, today got the fibre service installed successfully. Speed is good, get slightly over from my subscription's speed 👍



This post has been edited by Dozz: Nov 10 2021, 02:48 PM

sorry dumb question:

when you port out from unifi to maxis, can you retain your original TM phone number?

Currently cannot, but MCMC planned to implement this by end of 2022.

Maxis give you a new fixed line number?

Yes.

what hardware did they give you? New phone as well?

Actually they just swap your router to Maxis router and reuse the TM BTU. If TM contractor wants to replace your BTU, that is a bonus. For dect phone, you have to check with Maxis if they provide it, otherwise just use your existing telephone.