Thanks for the writeup really helpful.

I am having Unifi out of contract with surplus payment in. Was wondering what will happen with excess.
I tried reaching out to maxis customer service and sales@maxis-fibre.net.my to see any offers etc but no one layan. From the website there is only free plush Dino toy 
I am trying to see if there is this 6months deal for transfer or some interesting offer.

Either way, I need to make decision to swap over to Maxis or start new contract with Unifi soon. My 5g wifi abit out dy.. off and on got issues as well.

Yes direct to maxis center Sunway pyramid.

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Update 25/1/24: Thursday

I walk in last Thursday and requested. The girl whom serviced me Ms.Ainon stated no Transfer ID and gave her number. She stated within 24hrs Unifi will call and counter.
Friday, someone called again from Maxis and confirmed my request and also confirmed no Transfer ID and said same thing, 24hrs call from Unifi.

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Update 2/2/24: Friday

Called Unifi and sent email. Both stated the same thing as below. Today is working day 7;
Quote from Unifi Email;
"Kindly note that transfer request has been created on 25/01/2024 with reference number 1-8426xxxxxxx. Kindly note that you will be contacted within 10 days. However, transfer request will be auto approved after 10 days even if you did not received any call or update. "

I called Maxis yesterday and spoke to their CS and he gave me my transfer ID through phone. He also told me he himself did a switch lately and Unifi called within 2 days.

I also raised a report to aduan MCMC stating TM intentional delay of maximum 10days and informed Unifi the MCMC complaint number.
Within 3 hours of letting Unifi know that I have contacted aduan MCMC, I got a call from Unifi, basically just asking what is Maxis package and did not bother offer me anything, did not bother asking me why i switching as well. They approved my switch.

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Update 5/2/24: Monday

Today Maxis called me stating TM approved the switch and installation appointment made on Wednesday. They claim TM and Unifi people might come together.

.. to be continued..