Guessing a rescan is required?

sure.

Latest channel list according to mux.

Mux 1:
- TV3 HD
- CJ Wow Shop Malay
- CJ Wow Shop Chinese
- ntv7
- 8TV
- TV9
- Go Shop HD

Mux 2:
- TV1 HD
- TV2 HD
- TV Okey HD
- RTM Sports HD
- BES HD
- TV Alhijrah HD
- Bernama
Radio: NAS FM, Minnal FM, Ai FM, Traxx FM, Klasik FM, Asyik FM

Suddenly move the 2 channels to another frequency (from Mux 1 to Mux 2) without notice in advance.
Those who use digital TV boxes or IDTVs that doesn't support auto update channel list ones, will experience "No signal/No service" when tune to Al Hijrah and Bernama starting today.
So have to perform auto/manual channel search again to get those channels.

I have no idea why they suddenly move to another mux like this.
But it could be due to the reason that both Al Hijrah and Bernama are operated by government related parties since pre-GE14 era (although both channels, are not directly related to RTM).
And they wanna make channels that is government related ones to be in the same mux together?

Then those who have difficulties in receiving or no signal on Mux 2 frequency due to whatever reasons, and you watches that 2 channels often,
then you got to find ways to realign the antenna and/or rewire the cable that connects to the antenna.

does this affect all areas?

mostly yea

Your area not affected?
Is the Al Hijrah and Bernama channel that you receive now, still on Mux 1 instead of Mux 2?
If yes, what's your area and state? Receive from which transmitter/frequency?

not yet go back to my home later i'll check ya

Looks like the MYTV B40 recipient database have been updated.

Previously, my Dad was not eligible for the free decoder but today checked again and he is eligible.

For those eligible, they will offer two package for DTT area:-
a. Package 1(RM15) - DVB-T2 decoder
b. Package 2(RM100) - DVB-T2 decoder + Antenna

1. Go here to check status >> http://status.mytvbroadcasting.my/
2. If 'LAYAK', proceed to https://sayasukamyfreeview.com/layak/?lang=ms and e-mail or Whatsapp them for further action.


This post has been edited by juzmafia: Jan 17 2020, 05:38 PM

If your status is eligible you may walk directly to their showroom at the address below

Hotline : 1-700-81-6729 (MPAY)
Emel : mytv@mpay.my
Address : Wisma MPSB, Lot 113, Jalan USJ 21/10, USJ 21, 47630, Subang Jaya, Selangor
Operation Hours : Mon - Fri | 9am to 6pm

If you are familiar with USJ, it is just right opposite Main Place.

I see..since my location is in Ipoh so they only offer that options..
Not sure if representative are allowed to collect on behalf of my dad at their showroom..

Yup you may collect on behalf. I collected on behalf for my mum. You just need to furbish them a copy of your dad nric

Thanks for the info..
Will ask my bro to collect..😄

Just in case you can't find the showroom as the shop doesnt have any obvious mpay signage. Just identify the shop as per the pic below

The shop closes at 530pm and not 6pm as my previous post

Cheers

Seems that MYTV never learned their lesson during when RTM channels changes MUX or removing channels in the past. Just add, moved or delete channels as they wish abruptly without placing any holding slides for a while informing the move. Expect some complaints to them during frequency restacking in the future. Not everybody is tech savvy nor everybody has a set top box/TV who do auto tuning. The technical team of MYTV is incompetent and unprofessional by allowing avoidable issues happening for many times. Please do everybody if you see this, do a complaint to MCMC regarding this awful situation.This gives more space to MUX 1 though for new channels (unlikely) or allowing all channels moving to HD (also an unlikely scenario) as Media Prima cannot even settle down 8TV in HD due to their tight financial situation.

This post has been edited by shaun_kok: Jan 18 2020, 12:01 AM

I'm interest to see how the channels bitrates have changed on mux 1.

I urge MCMC and its relevant parties to regulate the bitrates to:

Current video bitrate	Suggested
3.5 - 4Mbps for HD channels	Minimum 6Mbps for HD channels

Current audio bitrate	Suggested audio bitrate
32kbps HE-AAC v2	Minimum 80kbps HE-AAC

Based on MYTV's bandwidth mux capability, there have still so much of bandwidth capacity to provide more Mbps for better visual and audio quality.
MYTV "save" some bandwidth so that it is still sufficient for new channels to be added in the future on the same number of mux currently used today? Nonsense.
Let's see which are the existing and new broadcasters out there, would really really happen to add many new channels anytime soon.
Even if that happen, where those broadcasters pay good money to MYTV, then MYTV should go and operate another new muxes instead of lowering video bitrate to squeeze more channels in the same 2 muxes that is currently using now.

Digital TV is a public service that supposed to serve for the people, not for profits. If those companies want profit, they better just invest in something else, not in DTT.
If saving cost, including sacrificing broadcast quality and reception is what they think about, then better if MCMC just retender the country's DTT infrastructure to another better and more-capable company.

So, any proofs to prove that the video and audio bitrates used by MYTV Broadcasting now are low? Yes. Just continue reading.

Even Al Hijrah and Bernama channel has moved to Mux 2 without any notice, there's no change in both video and audio bitrate used at all.
So the picture quality on all MYTV channels especially, are still s**t as usual.

HD channels (except from RTM): 4Mbps
HD channels from RTM: 3.5Mbps
SD channels 2Mbps

Mux 1:

*filtered to show Video track only.


*filtered to show Audio track only.

Mux 2:

*filtered to show Video track only.


*filtered to show Audio track only.


*filtered to show Audio tracks for both TV and radio channels.

The audio bitrate for the radio channels are higher than the audio bitrate used on TV channels.
RTM pay more money to MYTV Broadcasting for higher bitrate, or simply because MYTV Broadcasting sees that since it's a radio channel, so bitrate put higher?
Haiz, no eye see 🙈🙈🙈



Other country's DTT uses way higher vdeo bitrate than Malaysia's. Singapore, Thailand, and others, all have been using at least 7Mbps and above for its HD channels, hence picture quality are very good and satisfying to watch. Compared to MYTV's 4Mbps per HD channel, video quality look damn terrible especially in fast motion scenes.

I hope MCMC and the communication ministry to create a regulation to all broadcasters, including pay TV and free to air TV like MYTV Broadcasting, to set a minimum bitrate cap on both video and audio on what defines as a "SD channel" and "HD channel" to ensure broadcasters won't take any chances to reduce overall visual and audio broadcast quality, as they would assume the majority of viewers won't even realise the difference, and all for the sake of saving costs, bandwidth and many others technical reasons that only benefits the broadcasters, yet viewers get disadvantaged when it comes to overall broadcast quality (video and audio).

Because let say, (example only)
If a particular HD channel uses 4Mbps (MPEG4 H.264), it's called "HD channel".
If a particular HD channel uses 1Mbps (MPEG4 H.264), it's called "HD channel" also.

So who's gonna know and care about video bitrate? Do you think this is justifiable? If they want, they can even use 500kbps (0.5Mbps) on a Full HD channel, and still call it "HD channel".
Why not contact MYTV customer service and tell them about it? Hah, how are you going to explain to them where it can be "straight to the point" and it is not related to signal reception issue?
Picture quality look bad? Picture look "pixelated"? Picture quality has lots of compression artifacts? Picture quality look like bad quality JPEG photo? How you wanna explain that they can understand?
Do suggest it to me, cuz I want to know what is the layman term to describe to let non-tech savvy person working in technical department to understand the issue better, other than saying "bad picture quality" which is so damn general and wide.

Their customer service technical department will surely say funny funny stuff like:
"Maybe you're using an old antenna."
"Maybe your antenna is not properly aligned. We can arrange a technician to come and check if you want, but it'll be chargeable."
"Maybe your TV got problem."

Pushing the blame back to you, making things difficult to solve. If you're not a tech person, you also blur blur assume it's own problem until you wanna give up.

So at the end of the day, should we Malaysians to have a mindset like:
"It's a free stuff. We don't pay to enjoy the service, so what you expect? We should be grateful that we can enjoy digital TV broadcast today, which is so much better than the already-ceased analogue TV broadcasts"

This post has been edited by joshhd: Jan 20 2020, 07:02 PM

ok i checked. Yes my area affected similarly. Bangi received from kL direction (or is it genting). I did autoscan to receive back those missing channels.

Already complain to MCMC, but let's see if they (MYTV) actually fix that.

What'd you say to MCMC? "MYTV uses lower video bitrate on all DTT channels, causing poorer video quality"? Or how?

Thank you. My dad also eligible for the free box.
They charge RM15 for 'yuran pengendalian dan perkhidmatan'. I guess that's the shipping fee, which is ok.
Now waiting for it to be shipped.