All this CC promotion come to the end very fast, the major reason is becouse of lowyat forum, for example we spend 1666.67 for the exact cash back, no more no less.

PB Quantum Visa many ongoing promo now.

20% RM50 and the RM2k spend 8% CB

Same here. Called to the CS & she insisted that since my statement date is 1-JUL then 2% cashback is correct even though transaction was done in June.

Argued with her why my PIB Mastercard cashback calculation with the same statement date still counted with 4% rate & she took around 5 minutes to check & told me that perhaps the Mastercard system still yet to be updated with the revision.

Told her that I have ground for appeal & she said she'll forward my request to the mgmt which I kinda doubt she'll do LOL.

see i told u folk. follow statement date. even start july 1st but your statement fall on july will take effective

Different matter.

I complained to BNM everytime banks violate their T&C

That wasn't the case for the PIB Mastercard though. June transactions still had 4% cashback applied to them.

if that is the case, 21 days of notice won't be sufficient.

they need to give at least 31 days of notice to cover all kind of statement date. 

Just received my statement for both PIB Visa & MC. Looks like they revised cashback cap to only RM15 for last month spent.

Are there better cashback credit cards that don't require minimum spent amount and daily usage instead of weekends?

I just called up and spoke with CS but she said that changes has been made in the system and cashback is cap at RM15. Going to terminate both my cards.

Yes I think Affin Duo+ suits my needs and thanks.

but they can always credit manually if they want to. it's not a good excuse.

When did you make the report?

I still not got the missing CB

That's why I'm insisting for the agent to lodge a report to their management which the agent was not willing initially and keep on saying Cashback is based on statement date whereas all my transactions were performed before Jul 1.

I'm well aware that no decision is going to be made over the weekend and neither did I say I'm expecting immediate refund. Don't get me wrong here.

Anyway, let's see what's the outcome next week.

PS: this is not the 1st time such missing Cashback is happening as it happened to me before when they revised the T&C for Visa Signature and we as a consumer have to lodge a report to claim back for what's the mistake on their system
I should be getting max Cashback is 30 instead of 15 as all my transactions for PIB card was done before the T&C revision date

For PBBislamic CC,

I have filed an email to pbb but they refused to credit me the additional cashback.

I called the CS but the lady refused to make an report for me.

Any advice?

i sent email few days ago, got reply from Yoong claiming the capping is effective 1 July 2024 onwards.

So, i call up and attended by Alice, she also argue with me n reluctantly said will submit request and claim the chances is very low.. if they still reject, then, will need to escalate to BNM.

if only we knew

They should have made this statement clearly not until customer claim them, so we know only to spend rm15/4%=rm375 , from the usual rm750. We could have earn cb from other card on this extra rm375 spent (opportunity cost)

Hmm.

Announcement on 10/6.
So transactions before announcement but statement before 10/7, ya I agree -> RM30.
But for transactions after 10/6, but statement in early July, should be limited to RM15 CB.(Otherwise card users will spend more eyeing for RM30 CB after 10/6)

I also got RM15 as cashback only. From the list of replies, seems they don't credit back the missing cashback anymore right?

After they reject me with the standard reply, I shoot an official complaint to their complaint unit with the fact that txn made prior to 1 July are still within 21 days notice with old card feature irregardless of the statement date. Also, I told them they have selectively credit the RM15 to some cardholders who appeal earlier, immediately the same day the CS who reject me via email call me in the late evening n said my case is pending mgmt review and I receive the RM15 next day.

I think after the email shoot to complaint unit team, they might have receive instructions that whoever call up just do manual crediting.