customized legion 5 14", now if want to cancel also cannot they said because its customized and even if its going to be shipped in 9 days time. Cautionary tale to anyone out there to:

1. not believe their shipping time, it says 6-9 days not 6-9 business days



2. if you purchased a customized laptop they may refuse a refund, and I've been refused a refund even when there is 9 more days for my shipment to be sent out. (shipment information updated via a weblink that was never provided to me until issue raised)

3. customer service will blame you for the company's failure ("Several unforeseen challenges have affected our original timeline, if you would like to cancel the laptop, we can submit the request, but the cancellation is subjected to approval and not guaranteed as this is a customized unit.")

So if you're considering purchasing and been told that Lenovo has great customer service, I'd think twice if I was you. They'd outright refused my request for a refund.

Some may think walau 20th just next week why not just wait a few days. My current laptop has both legs in grave, I'm literally about to board a flight to France for almost a whole month for work so perfect timing to get a laptop. Lead time for the laptop was 6-9 days, confirmed by sales agent at time of purchase. Now I need to spend over RM800+ to dhl it from my place to France not including import tax... So whatever discounts I was given I'm literally going to payback via shipping/tax.

1. Customer service told me 6-9days is business days means weekend and holiday day not counted, so in actual days will be 2 weeks time.

Bro, why not you try ask them direct ship to France?

Latest update, Estimate delivery 20 Nov Monday, is that true? So fast?



This post has been edited by lawrencehl: Nov 18 2023, 11:21 AM

I tried asking they told me that they can't do it, will need to organize it myself. Yea my point being if its business days that's fine i understand, but 08.11.23-30.11.23 is not 6-9 business days. Regardless today(? in transit atm) got email product shipped need to org with DHL now to instantly pick up and ship outwards.

Did you try this? I'm not sure the location can change country anot.



Mine today suddenly stuck at china custom waiting document for clearance then I ask Lenovo customer service they say weekend not working need to wait until Monday....

This post has been edited by lawrencehl: Nov 18 2023, 11:54 PM

Contacted UPS and finally got a reply, they informed me that the shipper (lenovo) had restrict change delivery options based on parcel contents, only changes allowed is for the item to be held at UPS agent/center or change the address from my offices to my home. I cannot change the country.

GL man hope it comes asap

This post has been edited by Jas2davir: Nov 20 2023, 10:30 AM

Hi, I hear Lenovo gives good discounts, wta currently looking at the Lenovo pro 7i rm12059 and I willing to wait for discount how much off would be a good deal usually ???

After the black friday code, price is currently more expensive than usual day with other code.

Add your item to cart and chat with the sales support, provide your cart ID and ask for extra discount beside the promo code discount.

Thanks for the tip. Possible to get the price down to rm10k or that is asking for too much discount?

I get around 1k extra discount beside the promo, the price I pay is around 12k+

Dont forget to register LenovoPro if you spending more than 11k, can redeem free monitor & laptop power bank for first purchase.


-------------------------------------------------------
Lenovo Pro First Purchase Offer Redemption
Upon spending above MYR 11,000 at Lenovo.com/my online in the first purchase within 30 days after successfully registering as a member at Lenovo Pro, customer will be eligible to get a free ThinkVision C24-40 23.8" Monitor or Lenovo Go USB-C Laptop Power Bank (20000 mAh)

Black Friday EXCLUSIVE: Join Lenovo Pro & spend over RM 11,000 on your first purchase within 30 days of registration to get both the monitor AND power bank for FREE during 14 Nov – 3 Dec 2023! TnCs apply.

Registration Period : 1 Oct – 31 Dec 2023

Purchase Period : 1 Oct – 31 Dec 2023

Redemption Period : 1 Oct – 4 Jan 2024

Expected Gift Delivery Period: Before 31 Mar 2024

Thanks for the info.

Update to those that care/curious. To date I still have not yet received my laptop. Estimated arrival date was 27.11.2023, wrote in to customer service they informed me that their management will email me shorty. 3 business days has since passed since 27.11.2023 and no email from their CS/Management.

I've finally managed to go through the email chain between me and their CS Rep, turns out when I asked for a refund they shipped the laptop first then only after that told me that they'll be processing the refund, a day later informed me that refund cannot be given as it was already shipped.

Horrible experience purchasing laptop from Lenovo, 0/10 would not recommend, don't get fooled by the discounts/free gifts if the customer service isn't great you'll have a great hassle having to deal with warranty/issues with your laptop later on.

Edit: pics of shipping est arrival vs ups shipping.




This post has been edited by Jas2davir: Nov 30 2023, 10:53 AM

Hi, mind to ask your area address ? As it stated remote area ? Because usually UPS will pass the package to other shipping company (Last time usually ABX Express) when your address is not within their branch, take my area for example (Bahau, N. Sembilan) , They pass the parcel to ABX Express right after custom clearance (Sepang) and ABX tracking start from Shah Alam to my house. My experience for few previous shipment was great, once it even reach my doorstep by 12PM (6AM just arrive Sepang from China ShenZen).


Sorry to hear your case, but you can actually made a complain to MYCS Lenovo regarding this case. I did it twice before, they offer a small amount of discount which the amount eventually refunded to your credit card (My case they refund 5% and one time 10% of the purchase amount)

Yea could complain to cs but honestly I've given up on this company.

Now it seems like no OVP link provided in order detail page anymore.

I see. Do you receive the laptop already ? BTW I also ordered Legion Slim 5 (14) on 16 Nov, reach my doorstep 2 days ago (1 Dec), compare to my previous Legion model, it has been improved quite alot.

For your reference, this is my order timeline, the whole time I follow up closely with Lenovo & UPS. Free gift monitor & power bank is also on the way.

It arrived today at 3.25PM (Malaysia), going to be in EU for 5 more days so kinda pointless to have it DHL express shipped to me. Sealed in a box and on my office couch till I'm back. If the quality is disappointing I'll just dump it in garage sales and get a xps.

Hi, do you had any Thunderbolt Dockstatiion? Can you try check does the available USB C 3.2 Gen2 port able support dual display out + PD on the same time?
I will use it as daily drive which connect through my HP G4 Thunderbolt G3 Dock, so kind of make sure it possible before place order (asked throuigh CS, he said possible, but I kind of worry as not USB 4 / thunderbolt certified)