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Enquiries/Recommendations Buying directly from Lenovo Malaysia website?

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lawrencehl
post Nov 16 2023, 10:34 PM

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Hi guys, is the expected date accurate?


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lawrencehl
post Nov 17 2023, 10:21 AM

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QUOTE(chkwong @ Nov 17 2023, 08:11 AM)
Reasonably accurate. From my past 2 units bought. Well, if you complain to them then it may arrive faster (in my case). Lol.
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Just check, Lenovo already ship out last night. In your case after ship out takes how long to receive?
lawrencehl
post Nov 17 2023, 07:44 PM

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QUOTE(Jas2davir @ Nov 17 2023, 03:10 PM)
I ordered mine 8.11.23 till today not even shipped, got a shipping notification on 10.11.23, yesterday I opened the massive box only to see a back pack inside..... If it does not ship by monday im going to cancel my order and just get an xps.

Edit:

was told of 6-9 days to ship in communication and I signed my company up for a Lenovo pro account company was due for an upgrade in PC/Laptop for personnel, turns out they set initial shipping date to be 30.11.23 upon raising complain it got decreased to 20.11.2023.
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Which model did you order? Customize? Mine 1 is customize model so expected takes longer time to ship out but lucky they ship out earlier. I signed up the pro account under company as well and did talk with the customer service ask for more discount and ask them help expedite the process, not sure is this make my order faster?

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This post has been edited by lawrencehl: Nov 17 2023, 07:47 PM
lawrencehl
post Nov 18 2023, 11:14 AM

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QUOTE(Jas2davir @ Nov 18 2023, 09:43 AM)
customized legion 5 14", now if want to cancel also cannot they said because its customized and even if its going to be shipped in 9 days time. Cautionary tale to anyone out there to:

1. not believe their shipping time, it says 6-9 days not 6-9 business days

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2. if you purchased a customized laptop they may refuse a refund, and I've been refused a refund even when there is 9 more days for my shipment to be sent out. (shipment information updated via a weblink that was never provided to me until issue raised)

3. customer service will blame you for the company's failure ("Several unforeseen challenges have affected our original timeline, if you would like to cancel the laptop, we can submit the request, but the cancellation is subjected to approval and not guaranteed as this is a customized unit.")

So if you're considering purchasing and been told that Lenovo has great customer service, I'd think twice if I was you. They'd outright refused my request for a refund.

Some may think walau 20th just next week why not just wait a few days. My current laptop has both legs in grave, I'm literally about to board a flight to France for almost a whole month for work so perfect timing to get a laptop. Lead time for the laptop was 6-9 days, confirmed by sales agent at time of purchase. Now I need to spend over RM800+ to dhl it from my place to France not including import tax... So whatever discounts I was given I'm  literally going to payback via shipping/tax.  rclxm9.gif
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1. Customer service told me 6-9days is business days means weekend and holiday day not counted, so in actual days will be 2 weeks time.

Bro, why not you try ask them direct ship to France?
lawrencehl
post Nov 18 2023, 11:21 AM

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QUOTE(lawrencehl @ Nov 17 2023, 07:44 PM)
Which model did you order? Customize? Mine 1 is customize model so expected takes longer time to ship out but lucky they ship out earlier. I signed up the pro account under company as well and did talk with the customer service ask for more discount and ask them help expedite the process, not sure is this make my order faster?

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Latest update, Estimate delivery 20 Nov Monday, is that true? So fast?

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This post has been edited by lawrencehl: Nov 18 2023, 11:21 AM
lawrencehl
post Nov 18 2023, 11:51 PM

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QUOTE(Jas2davir @ Nov 18 2023, 10:07 PM)
I tried asking they told me that they can't do it, will need to organize it myself. Yea my point being if its business days that's fine i understand, but 08.11.23-30.11.23 is not 6-9 business days. Regardless today(? in transit atm) got email product shipped  mega_shok.gif need to org with DHL now to instantly pick up and ship outwards.
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Did you try this? I'm not sure the location can change country anot.

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Mine today suddenly stuck at china custom waiting document for clearance then I ask Lenovo customer service they say weekend not working need to wait until Monday....

This post has been edited by lawrencehl: Nov 18 2023, 11:54 PM
lawrencehl
post Nov 21 2023, 05:43 PM

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QUOTE(RiriRuruRara @ Nov 21 2023, 04:37 AM)
Hi, I hear Lenovo gives good discounts, wta currently looking at the Lenovo pro 7i rm12059 and I willing to wait for discount how much off would be a good deal usually ???
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Add your item to cart and chat with the sales support, provide your cart ID and ask for extra discount beside the promo code discount.
lawrencehl
post Nov 21 2023, 08:19 PM

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QUOTE(RiriRuruRara @ Nov 21 2023, 07:26 PM)
Thanks for the tip. Possible to get the price down to rm10k or that is asking for too much discount?
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I get around 1k extra discount beside the promo, the price I pay is around 12k+

Dont forget to register LenovoPro if you spending more than 11k, can redeem free monitor & laptop power bank for first purchase.


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Lenovo Pro First Purchase Offer Redemption
Upon spending above MYR 11,000 at Lenovo.com/my online in the first purchase within 30 days after successfully registering as a member at Lenovo Pro, customer will be eligible to get a free ThinkVision C24-40 23.8" Monitor or Lenovo Go USB-C Laptop Power Bank (20000 mAh)

Black Friday EXCLUSIVE: Join Lenovo Pro & spend over RM 11,000 on your first purchase within 30 days of registration to get both the monitor AND power bank for FREE during 14 Nov – 3 Dec 2023! TnCs apply.

Registration Period : 1 Oct – 31 Dec 2023

Purchase Period : 1 Oct – 31 Dec 2023

Redemption Period : 1 Oct – 4 Jan 2024

Expected Gift Delivery Period: Before 31 Mar 2024
lawrencehl
post Dec 5 2023, 09:11 AM

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For your reference, this is my order timeline, the whole time I follow up closely with Lenovo & UPS. Free gift monitor & power bank is also on the way.

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