Awesome! Looking forward to it!

order since 7th June, still waiting...hmm..hope they give me some compensate ltr..finger cross

Didn't they contacted you?

at first they said stock got issue, which i think is not.
than said mid of july, than delay end of july than delay early august, than said this week can get.
and i bought 2 unit from them..nice
actually i am okay with it, but since i help my fren to buy, and they start to complain.

2 months delay is quite ....... unreasonable

Gosh, exactly 2 months huh? Just a week earlier than me then.
And 2 units? I guess both you and your friend are rather eager since you guys paid for it already.

Oh well, whatever the reason is, do contact them for more information, I'm sure they will throw in something extra for *free*?

Hi dejiar,

The delay was mainly caused by overwhelming demand on the first batch of stock. Also, changing new logo on back cover and custom inspection issues adds extra weeks on the waiting time.

That's ILLEGEAR problem and sorry for any inconvenience caused. Kindly bare with us during this transition period.

Kindly pm us your order id and we will monitor your order closely.

Hi steevan1000, do you mind to pm me your order number? So far we do not have any orders that have been delayed for 2 months. All the June back orders have been cleared as I checked with production team last week.

This post has been edited by Prince J: Aug 6 2019, 12:20 PM

Maybe drop some surprise free gift

No thanks, after weekss of holding your full payment, empty promises, trying to downgrade what you pay for it. super fed up. No again

Hi tjay_tj,

I am sorry of hearing about your order delay, may I have your order number to check the status with the sales person?

Hello Prince J...

order no. #192867..

I just want to claim a refund.. Bought a raven se during ur mid year sales for my brother and ur team said that the order cannot be fulfilled and offer us either downgrade or have to wait until end of july.. we dont want lower specs and we agreed to wait because ur team assured us that the laptop will arrive to us by 9th of august.. then until today i have not seen anything and ur sales person just keep on giving empty promises.. he even said to update us about the arrival of stocks today but until now nothing... the problem is my brother need a laptop to be used next week after raya haji therefore we want our full refund so that we can buy other laptop to be used next week because there is no way the raven se will arrive to our house by this friday by the looks of it..

Hi arep_ck, apologies for the delayed response as we are currently occupied with the HQ moving for yesterday and today. Nevertheless, kindly note that the stock has arrived and the our Sales Hotline will be updating you with the tracking number shortly! We are genuinely sorry for the huge setback caused.

Does this mean we can come and collect our Raven SE around next week?

Yes, many of the RAVEN SE will be ready next week Sorry for the delay.

so...have to wait for next week only i can receive? oh crap..2 months + delay

Hi deijiar,

Can i know your order number? We do not have any order that's delayed for 2 months for now as per checking... Let me check for you.

can check on inbox. pm via whatsapp, say mid of august..and i cnt do my work now.

You guys are definitely getting burnt after this.
The 2 months delay is really unacceptable. And the HQ moving as an excuse? Customers are getting pissed.

Mine is just 2 days short of turning into a 2-month delay. Or am I expecting more "freebies"?

Hi dark,

It's not an excuse on the delay of stock, the reason of stock delay has been explained above. The shop moving does affect our speed of responding the accumulated message from facebook, insta and whatsapp though.

Can i have your order number to check your order status?

This post has been edited by Prince J: Aug 10 2019, 01:10 PM

I do understand, but you have to know that I'm rather patient myself?
The previous delay was "acceptable", estimated to be at mid of July? Due to overwhelming orders and logo changes. I understand that part.

But it's been almost another month and when I've asked about it the reason given was "moving shop". Affected or not that's entirely another matter, but since the automated reply was given in that sense, people tend to get pissed for such a delay.

Order number is SO-192718