Looks like SSD is not detected, can you send in your laptop? Our tech support will assist you immediately.

You guys are open? Same hours?

Your support is so slow. Im starting to develop headache because of this flickering. I dont have extra laptop unfortunately.

Hi 5p3ak,

Sorry to learn about this! I could not confirm for certain via a remote diagnosis but the booting issue but it might either be caused by a BIOS setting re-configuration/SSD connection issue.

May I also know if you have notified our Support Team? In regards to this matter, I would recommend for you to consult our Support Line directly as well for easier communication regarding this matter by using the contact number below:

018-261 8599 (WhatsApp)

Hi hylance,

You sent the message on Sunday (yesterday) when we weren't available. Anyway, we have responded your message with the courier-in details, will assist on your issue once we have received it

Please liaise with 0182618599 to arrange to send in / courier in.

This post has been edited by Prince J: Apr 27 2020, 03:27 PM

yes, I have already whatsapp but no proper respond yet. Just saying unavailable.

Just checked with the tech team and we have finished replying until 1pm messages, kindly be patient as we have accumulated messages from weekend. Will get back to you eventually and sorry for the inconvenience.

You want to try reseat your SSD? not very hard you may want to try

What is the average waiting time from order to receive as per you guys experience?

The older Prodigy 9th gen i7 + 1660ti laptop no longer on sale anymore (maybe on a discount perhaps? )

Am I allowed to? Just will mess up and damage some things

Ok if you are not comfortable then better not. Btw how many ssd do you have in your machine?

https://www.techspot.com/review/2018-amd-ryzen-4800h/

Sorry Ryan, i will wait for AMD laptop hehe

hi, i just sent my laptop for service 22April. after that, i noticed that there's something wrong with my W button when i play games, when i release the button, my character still moving. i change to other button instead, it didnt continue moving. is there anything i can do to fix it?

It depends on model, different model has different arriving time because preorder.

Sorry we do not have any 9th gen prodigy left, only 10th gen for now.

Hi kingofrave89,

May i know what's your model and serial number?

Raven SE R, I7 version,when will 1st batch arrive?

Mine is Laguna, ILG8503332L.

Looking to purchase the onyx pro. Wonder how long will be the full charged battery can last on normal usage ?

This post has been edited by alexho5285: Apr 29 2020, 11:02 PM

Stock will arrive today or tomorrow, but we will need to clear the back orders since March, so current lead time for new orders are 7 to 14 days.

Have you contacted with our customer service 0182618599 in regards on this?

3 to 5 hours depend on your brightness, settings and usage.

Was researching about illegear after reading 52 pages of complain on 2 months order lead time, it made me have second thought... anyone ordered onyx or selenite and experienced 2 months delayed? Or it’s just Raven series?

Aside to Illegear team..
is the selenite or onyx in stock? Considering to get one, if it’s in stock.