lol, i bought my item on 7 July till now hasnt receive it ..

super bad experience with Lazada this time

I ordered a phone for my dad - ~RM898.

Order was placed on 27th June 2021.

Twenty f*cking seventh June and my dad have not received it.

I’ve put in numerous request for a cancellation and refund. Worst part is - refunded cash will go back to that f*cking Lazada wallet. I hope I can encash back to my credit card.

This is utterly frustrating. I intentionally ordered the phone online because I do not want my father to venture out during this period.

Something is going on and Lazada is not owning up to it.

This post has been edited by simonhtz: Jul 28 2021, 11:29 AM

Refunded money can be withdrawn from Laz wallet.

IF, you paid without top up the wallet(means paying without using Lazwallet but other channel), many top up and use Lazwallet to join event and get rebate, or they saw the RM 0.10 discount and top up to get it.

haha !!, I'm sorry I don't understand what you are saying.

purchase a phone during 7.7. the item ship from china, the problem is since 14july no update status from my parcel. stucked at port klang warehouse?

Mean top-upped money little chance to withdraw.

Refunded from other payment methods one is possible.

My recent purhcase back to normal delivery speed dy which is 2-3 days

Thanks for clarifying. Yes, you are right.

my area still having the same issue. waited for 1 weeks+ and item has been over 1 weeks from the estimated delivery date but still stuck at warehouse. Today mention is out for delivery and until now not arrived yet. Not sure what is going on at lazada warehouse

My worst suspicion is that items are getting stolen.

But I can’t be the only who has this issue.

Or maybe there’s a warehouse/logistics issue that’s not properly addressed.

Anybody has insider info?

I have the same issue like yours. I bought the phone from China too. My last update is July 14th. I call customer service a few time n they can't give me an answer. Finally I decided to cancel the parcel n refund, then I ask the cs 1 last time regarding the delay n he told me that there is a covid outbreak at the warehouse. He say the warehouse is closed atm until further notice. But I'm not sure weather it's the same warehouse.

Remember to sterilize the package when it reached, also wear mask when taking it, just for safety.

I believe all this delay with the warehouses is because of Covid cases/inspections. Every time they close for sanitation etc. it would cause a major backlog and coupled with the large number of orders, a delay is to be expected since the majority of shops/ malls are closed and everything has shifted to online shopping.

My address is in Selangor, where is yours?

Mine bought a gaming chair at lazada on 14 july. It never arrived but seller decided to change the status to delivered. I contact the lazada customer service to cancel the item. Now nothing. No update from seller or the shop. I regret use lazada instead of shopee.

This is not seller fault, it is Shipping company fault, Lazada depend on shipping status, if changed to received then status will be changed to delivered automatic.

Is it LEX, Pos Laju or Ninjavan?
LEX got photo and realtime GPS tracking, so guess nope, pos laju or ninjavan I guess, as these 2 don't required photo, if official delivery will ask for number from SMS and take photo, if third-party 40% will put outside your house and leave, which including LEX but with photo la.

Seller own fleet. 🤔

Really got a, not think about someone abuse it and success on it, guess you break the record...

I placed order on 25/7. One item is fulfilled by Lazada, which I guess is coming from their warehouse. Another item from a seller in KL.

Today 29/7, surprisingly I received both items in one delivery from LEX.
In the morning, they said "will deliver within the next hour". I waited but no one came. After almost 6 hours later, then only they came. Next time write "out for delivery" enough already. No need to give false hope.

The guy never bother to ring doorbell. He just left package on the gate. Later I checked my account, got one photo of my package on my gate & another photo of the road in front of my house.