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 ILLEGEAR Selenite Discussion Thread V1, world’s first 17.3” bezel-less laptop

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Volt
post Jan 3 2020, 11:26 AM

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QUOTE(JonKS1 @ Jan 2 2020, 09:07 AM)
I owned a Selenite more than about a week now, I can say that it is a nice gaming laptop. So I will just skip the good part of this laptop.

I will just mention noticeable problems straight away. After one week of using it, I noticed several problems as shown below:
1. Copying large files (normally more than 10 GB from SSD to ext. HDD most of the time will stuck at 99% forever.

2. I can hear a cracking/pop sound whenever I play a music or video or even game.

3. I feel that the left side speaker is slightly louder than right side speaker. Which means the output is unbalanced. Maybe due to the internal subwoofer location installed on the right side causing the unbalance of the audio.

4. When I plug in my earphone, there is no sound coming out from my earphone. The sound instead is produced from the speaker. So I have to replug several times only then I can get the sound from earphone.
These problems are rather irritating during daily use. Not sure if there is any tip from you guys. On the other hand, I am thinking to reset the laptop one time to see if everything is resolved or not.
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1. I have no problem on my unit. I have done several back up to my external before, so far everything is good on my side

2. Mine still have the popping sound but its minimal after i did some tweaking.

3. Im not sure, so far i havent notice it cos i rarely use the speaker

4. Mine working flawlessly. Been using the earphone every day.

The only thing that bother me right now is the power button, I cant seem to turn it on once, usually need to press it 2 or 3 times even plug in with power brick.

This post has been edited by Volt: Jan 3 2020, 11:32 AM
hamjun0225
post Jan 3 2020, 01:04 PM

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QUOTE(Volt @ Jan 3 2020, 11:26 AM)
The only thing that bother me right now is the power button, I cant seem to turn it on once, usually need to press it 2 or 3 times even plug in with power brick.
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Illegear power button needs to press and hold for 2 seconds to boot up, it's designed for preventing accidental boot up.
JonKS1
post Jan 3 2020, 01:20 PM

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QUOTE(Volt @ Jan 3 2020, 11:26 AM)
1. I have no problem on my unit. I have done several back up to my external before, so far everything is good on my side

2. Mine still have the popping sound but its minimal after i did some tweaking.

3. Im not sure, so far i havent notice it cos i rarely use the speaker

4. Mine working flawlessly. Been using the earphone every day.

The only thing that bother me right now is the power button, I cant seem to turn it on once, usually need to press it 2 or 3 times even plug in with power brick.
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1. The problem comes on and off. Sometimes stuck, sometimes smooth.

2. Mind to share how you do it? Thanks.

3. Definitely my selenite sound output is off balance. I can feel that. You can try to experience.

4. Lucky you. I noticed that even with plug in earphone, the speaker still will comes out with popping sound. Weird.

Normally for plugged in, one time should be fine. Only when it runs with battery, need to hold for 2 seconds only it can on.
JonKS1
post Jan 3 2020, 01:21 PM

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QUOTE(hamjun0225 @ Jan 3 2020, 01:04 PM)
Illegear power button needs to press and hold for 2 seconds to boot up, it's designed for preventing accidental boot up.
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Press and hold for 2 seconds only apply to running in battery. If with power adapter, just single press with start up the machine.
Volt
post Jan 3 2020, 04:05 PM

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QUOTE(JonKS1 @ Jan 3 2020, 01:20 PM)
2. Mind to share how you do it? Thanks.
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I change the power management setting for the speaker. You could try it but there is no guarantees
you have to disable it through regedit > hkey_current_user > Software > Realtek > Audio > RtknguAudUService > enable > 0
user posted image


QUOTE
Normally for plugged in, one time should be fine. Only when it runs with battery, need to hold for 2 seconds only it can on.
Yes, i already know that during my first purchase. But in my case ,single press doesn't usually turn on the laptop. Mostly have to try 2 times

This post has been edited by Volt: Jan 3 2020, 04:11 PM
JonKS1
post Jan 3 2020, 07:11 PM

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QUOTE(Volt @ Jan 3 2020, 04:05 PM)
I change the power management setting for the speaker. You could try it but there is no guarantees
you have to disable it through regedit > hkey_current_user > Software > Realtek > Audio > RtknguAudUService > enable > 0
user posted image
Yes, i already know that during my first purchase. But in my case ,single press doesn't usually turn on the laptop. Mostly have to try 2 times
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Will try it out once free. I am thinking to reinstall the windows again to see if the problem can be eliminated.
Man On Fire
post Jan 3 2020, 09:16 PM

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This is quite a bummer... has been surveying illegear since last year. I thought the sound issue has been resolved since they already come out with illegear onyx n selenite pro. im almost 90% sure will order next week...now im not sure anymore. Hahah. Dayum!!
Volt
post Jan 3 2020, 10:44 PM

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Well Im using the 1st version of selenite so the newer selenite pro might be a better variation. To be honest, the selenite pro is still a great buy because the configuration option is better then mine was. I really like the additional TB3 and bigger 92Wh Battery. I dont think other brand offer such spec with that price.



This post has been edited by Volt: Jan 3 2020, 10:55 PM
alexnvidia
post Jan 4 2020, 10:27 AM

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QUOTE(JonKS1 @ Jan 3 2020, 12:11 PM)
Will try it out once free. I am thinking to reinstall the windows again to see if the problem can be eliminated.
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unfortunately it wont. no matter how many times you format, as long as you use the realtek driver and sb cinema software, the popping and crackling will start to appear. there is NO fix till this day.

I too disabled power management in realtek windows app which did reduce the symptom but it is still there.

The only tried and true way is to uninstall the realtek driver and use windows generic default sound driver. but the sound is really tiny and sb cinema will be disabled.
JonKS1
post Jan 4 2020, 07:51 PM

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QUOTE(alexnvidia @ Jan 4 2020, 10:27 AM)
unfortunately it wont. no matter how many times you format, as long as you use the realtek driver and sb cinema software, the popping and crackling will start to appear. there is NO fix till this day.

I too disabled power management in realtek windows app which did reduce the symptom but it is still there.

The only tried and true way is to uninstall the realtek driver and use windows generic default sound driver. but the sound is really tiny and sb cinema will be disabled.
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pros and cons of having realtek driver. What to do.
alexnvidia
post Jan 4 2020, 10:42 PM

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QUOTE(JonKS1 @ Jan 4 2020, 12:51 PM)
pros and cons of having realtek driver. What to do.
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i dont think it's an issue with realtek driver. There are many realtek sound enabled laptops and computers out there and only tongfang made laptops are severely affected by this popping and crackling issue
JonKS1
post Jan 5 2020, 12:15 AM

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QUOTE(alexnvidia @ Jan 4 2020, 10:42 PM)
i dont think it's an issue with realtek driver. There are many realtek sound enabled laptops and computers out there and only tongfang made laptops are severely affected by this popping and crackling issue
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Meaning there is a bug causing it?

Is it okay to let the laptop plugged to power supply all day long even without using it?

This post has been edited by JonKS1: Jan 5 2020, 12:16 AM
Jared21
post Jan 5 2020, 01:29 AM

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QUOTE(alexnvidia @ Jan 4 2020, 10:42 PM)
i dont think it's an issue with realtek driver. There are many realtek sound enabled laptops and computers out there and only tongfang made laptops are severely affected by this popping and crackling issue
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Theres a fix for it. I'll edit my post with the link once i find it. Ihave it on my laptop and it is running perfectly fine with none of the issue. You also get the original sound control panel back

Edit: http://forum.notebookreview.com/threads/to...815943/page-462

Link to download the driver: http://asrock.pc.cdn.bitgravity.com/Driver...v8619_FF00).zip

Make sure to completely uninstall your current realtek and soundblaster drivers before doing this

This post has been edited by Jared21: Jan 5 2020, 01:32 AM
alexnvidia
post Jan 5 2020, 08:43 AM

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QUOTE(Jared21 @ Jan 4 2020, 06:29 PM)
Theres a fix for it. I'll edit my post with the link once i find it. Ihave it on my laptop and it is running perfectly fine with none of the issue. You also get the original sound control panel back

Edit: http://forum.notebookreview.com/threads/to...815943/page-462

Link to download the driver: http://asrock.pc.cdn.bitgravity.com/Driver...v8619_FF00).zip

Make sure to completely uninstall your current realtek and soundblaster drivers before doing this
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yes i've seen that but correct me if i'm wrong, with that method, you loose SB cinema function also? and that driver also need to disable power management to stop the popping and crackling so i think the issue is with audio power control on the hardware itself

This post has been edited by alexnvidia: Jan 5 2020, 08:46 AM
Jared21
post Jan 5 2020, 11:51 AM

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QUOTE(alexnvidia @ Jan 5 2020, 08:43 AM)
yes i've seen that but correct me if i'm wrong, with that method, you loose SB cinema function also? and that driver also need to disable power management to stop the popping and crackling so i think the issue is with audio power control on the hardware itself
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Using the equalizer in the sound manager for this one gave me the same results as the SB software did. Disabling power management on this one may or may not be required but i've disabled mine anyways
TSmcloudteo
post Jan 5 2020, 08:06 PM

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user posted image

My driver version I didn't notice any crack sound recently, I play an hour of starcraft didn't notice any. Last time use to be very often.
Jared21
post Jan 5 2020, 10:52 PM

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Dont trust their support to actually give updated drivers without a lot of prompting

You're better off going to the notebookreview forums and getting help from proper enthusiasts and company reps who actually communicate with the community

This post has been edited by Jared21: Jan 5 2020, 10:57 PM
hamjun0225
post Jan 6 2020, 12:04 PM

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QUOTE(Man On Fire @ Jan 3 2020, 09:16 PM)
This is quite a bummer... has been surveying illegear since last year. I thought the sound issue has been resolved since they already come out with illegear onyx n selenite pro. im almost 90% sure will order next week...now im not sure anymore. Hahah. Dayum!!
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onyx pro and selenite pro use different motherboard and chassis. Selenite pro same chassis as mag-15.
Man On Fire
post Jan 7 2020, 04:55 PM

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QUOTE(hamjun0225 @ Jan 6 2020, 12:04 PM)
onyx pro and selenite pro use different motherboard and chassis. Selenite pro same chassis as mag-15.
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Several youtube reviewers praise the Mag-15 laptop esp from eluktronic and aftershock. I wonder Selenite Pro is similar or not. But, im kinda confuse...so illegear Onyx pro not similar like Mag-15??

Jared21
post Jan 7 2020, 08:32 PM

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QUOTE(Man On Fire @ Jan 7 2020, 04:55 PM)
Several youtube reviewers praise the Mag-15 laptop esp from eluktronic and aftershock. I wonder Selenite Pro is similar or not. But, im kinda confuse...so illegear Onyx pro not similar like Mag-15??
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Neither one of them uses the MAG15 chassis. The MAG15 uses the QC7 and has a mech keyboard while the Onyx and Selenite Pro uses membrane

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