Anyone tried change pack and get error message?

Verification Failed
Request parameter {0} is empty.

yes , i also encounter the same error

From Unifi TV Portal or MyUnifi/Unifi UniVerse app?

Unifi Selfcare Portal

Selfcare and MyUnifi apps. Universe I can't as I'm from legacy plan vip 20 until 800mbps.

That's mean i can migrate unifi tv pack to the new packs. Then i will have to separate bill..🤔🤔

U can proceed, but you'll get error after that.


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Edit:-

Anyway I manage to load selfcare change package after few days / week keep error

Hey! We're on it!
You will be contacted by our Unifi Representative from number 03-2021 7625 or 03-2021 7915.

Thank you and enjoy your Unifi TV!

Anda akan dihubungi oleh Wakil Unifi kami dari nombor 03-2021 7625 or 03-2021 7915.

Terima kasih dan nikmati Unifi TV anda!

Reference No. / No. Rujukan

xxxxxx

Your order
Plan

Ying Xiong Pack

RM21.00 /month
Selected TV Pack

Ying Xiong Pack
Monthly total

Charged on your monthly bill.

RM21.00/month

This post has been edited by jusbella: Oct 23 2025, 11:32 PM

Just update on my last post.

I received whatsapp from unifi

Hi XXXXXX,

Referring to your application as below:

Application Reference No.: 1-XXXXXXX
Preferred Unifi TV Pack: Ying Xiong Pack

Please follow the steps below to add on your preferred Unifi TV Pack without changing your existing internet plan.

1. Go to www.unifi.com.my/new
2. Select your preferred Unifi TV Pack
3. When the pop-up “ARE YOU A UNIFI CUSTOMER (HOME OR MOBILE)?” appears, click “YES”
4. A pop-up will appear promoting the 30-day Free Trial – click “REDEEM NOW”
5. You will see an option for the 30-day Trial. Click on the drop-down menu and select your preferred TV Pack
6. Follow the on-screen steps to complete your TV Pack selection, eKYC verification, and create your Unifi TV ID
7. Once completed, sign in with your new Unifi TV ID (e.g. example@iptv) on the Unifi TV 2.0 app, available on mobile phones, tablets, or smart TVs

After completing the steps above, a separate account will be created for your Unifi TV Pack add-on. Please note that you will receive two separate bills:

*Account 1: Existing Unifi internet plan
*Account 2: Newly added Unifi TV Pack

We hope you enjoy your new Unifi TV Pack and the exciting entertainment it brings! 🎬📺

This is an automated message. Please do not reply.
If you need further assistance, please visit https://unifi.com.my/support/contact-us.

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When I tried do that, there is existing legacy pack on my account and seems cannot be removed, only can add new subscription.

So tat means if I choose Ying Xiong pack RM21 then I will need to pay RM21 + legacy ultimate pack RM60 ?

If I’ve understood your situation correctly, yes.

Your new second account is created solely for the Unifi TV pack you’ve selected, which TM has tagged as a separate add-on.

Because of this, your previous Unifi TV pack (tagged with Unifi Home) cannot be merged or switched into the new one.

This post has been edited by doubleM2: Oct 24 2025, 04:20 PM

Yes I think most legacy pack unifi user won't able to remove the pack. Which serve no purpose.

That means u got 2 account with unifi tv. 1 account for new packs then 1 account for legacy pack.

TM always giler. I am unifi tv legacy pack( ultimate pack).

Me also on Ultimate pack legacy.

Just clarified with customer service that my current plan cannot remove legacy TV pack.

So seems like no point to change to new TV Pack.

This is good point for those subscribed internet plan ONLY without TV pack!!!

I don't have passport so I can't do that but maybe can ask them if they can give me access to Unifi Universe

The migration for existing users like a mess.

Hello guys, I have cancelled Unifi TV subscription but I still want to use the hardware as a normal android tv box. Is there a way to revert firmware back to the previous version?

Anyone having issues that the Android TV getting blank screen when 1st ON after moved from Unifi TV v1 to v2? How to fixed it permanent?

No. End of story.

Thanks for replying. Another e-waste then. The Unifi TV box is a Skyworth Leap S4 equivalent right?

Never mind, it's too much work flashing to other firmware.

This post has been edited by xperiaVuser: Oct 27 2025, 11:13 AM

The Unifi TV Box is made by Skyworth as well.

you can use it without logging in to unifitv, press the button with square icon, that will bring up app list, you can access all the apps as usual.