My hypptv box just died. No lights. I suspect lightning strike. Do i get free replacement from TM? I'm under contract

Most probably adapter kong.
Should free replacement.

How to get free replacement?

How long are you with unifi?

If within 1 year yes

Otherwise I think they will restart your contract for a free replacement

I just renewed the contract a few months ago.. but the hypptv box has been for afew years now

Usually equipments other than the BTU / modem which is lifetime warranty (repair / replace at no charge or contract ext) the router and unifi tv STB are only given 1 year warranty

If want to be replaced free then they will recontract to 2 years

But to be assured as I am speaking out of general understanding, you may want to live chat or call 100 to ask, and appreciate your update once you've got the answer

Is yours the white color one? And may I know do you use or watch unifi tv very often? Just for my curiousity as I am also wondering how lasting the box is

Mine's the white one, yes. I watch on weekends mostly. If not, it's left on anyway.. Duration wise, I think this is my first renewal? So probably 2 years+
Yup just tried to live chat but they're offline now. Will update if they will replace for free or not..

They just came and replaced the adapter and the tvbox is still working. All done within 5 minutes. No charge. They actually thought the router was down and even brought a replacement over.

This post has been edited by sonotme: Apr 20 2021, 02:49 PM

Adapter again

Wonder why TM equipments the adapter so fragile lol

Another member had the same issue, but was his BTU

Anyway, thanks for the update and glad things are fixed for you!

I think must be the lightning last week.. i have protectors for all my devices except hypptv 😅

Guess they knew why but all good as long as they get it fixed for you FOC

This post has been edited by coolguy_0925: Apr 20 2021, 04:52 PM

It’s been a while since I last open UnifiTV on my Mecool KM3 tv box, everything works fine for the app. Audio and subtitles are there, but I have no visual of the video played.
It’s a blackscreen with just subtitled.
So, I uninstalled the modified version, and get the official version frkm Playstore. Login in fine as well, but still the same issue as above. Channel can be played with audio and subtitle, but no video.
Has anyone face this issue before? It seems rather weird to me, as I can see subtitles but not the video at all.

No issue with my Mecool KM1 on latest version connected via WiFi..

Ah I see. Not sure how do I fix this or what may had caused it.

Maybe uninstall run CCleaner or SD Maid then install from Play Store again... Works well on KM3 KM9 boxes as well

Turns out that it was the HDMI cable issue. It's pretty weird though. I can watch netflix but not unifitv.
Either way, it was fixed! Thank you!

https://www.lowyat.net/2021/238529/disney-s...-astro-unifitv/

GG all the watchable unifi tv channels are saying goodbye

haha this suck then

F1 and motogp is my bread and butter mang

Is TM going to replace or just let it go silently, I guess the later looking at how TM has been passive on unifi iptv all this while.

This post has been edited by gedebe: Apr 27 2021, 09:01 PM

what's the purpose of maintaining a sad state IPTV, which will be worse once Fox's channel gone. It's not Hip, its a Sad TV.