My hypptv box just died. No lights. I suspect lightning strike. Do i get free replacement from TM? I'm under contract
Unifi TV Ver 2, Formerly known as HyppTV
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 Apr 16 2021, 07:09 PM
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#1
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1,715 posts Joined: Sep 2009  
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Apr 16 2021, 08:34 PM
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#2
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1,715 posts Joined: Sep 2009
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QUOTE(Max @ Apr 16 2021, 07:16 PM) Most probably adapter kong. How to get free replacement?Should free replacement.  |
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Apr 17 2021, 01:12 AM
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#3
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1,715 posts Joined: Sep 2009
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QUOTE(coolguy_0925 @ Apr 16 2021, 11:58 PM) How long are you with unifi? I just renewed the contract a few months ago.. but the hypptv box has been for afew years nowIf within 1 year yes Otherwise I think they will restart your contract for a free replacement |
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Apr 17 2021, 01:38 AM
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#4
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1,715 posts Joined: Sep 2009
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QUOTE(coolguy_0925 @ Apr 17 2021, 01:19 AM) Usually equipments other than the BTU / modem which is lifetime warranty (repair / replace at no charge or contract ext) the router and unifi tv STB are only given 1 year warranty Mine's the white one, yes. I watch on weekends mostly. If not, it's left on anyway.. Duration wise, I think this is my first renewal? So probably 2 years+If want to be replaced free then they will recontract to 2 years But to be assured as I am speaking out of general understanding, you may want to live chat or call 100 to ask, and appreciate your update once you've got the answer Is yours the white color one? And may I know do you use or watch unifi tv very often? Just for my curiousity as I am also wondering how lasting the box is Yup just tried to live chat but they're offline now. Will update if they will replace for free or not.. coolguy_0925 liked this post
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Apr 20 2021, 02:48 PM
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#5
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QUOTE(coolguy_0925 @ Apr 17 2021, 01:19 AM) Usually equipments other than the BTU / modem which is lifetime warranty (repair / replace at no charge or contract ext) the router and unifi tv STB are only given 1 year warranty They just came and replaced the adapter and the tvbox is still working. All done within 5 minutes. No charge. They actually thought the router was down and even brought a replacement over.If want to be replaced free then they will recontract to 2 years But to be assured as I am speaking out of general understanding, you may want to live chat or call 100 to ask, and appreciate your update once you've got the answer Is yours the white color one? And may I know do you use or watch unifi tv very often? Just for my curiousity as I am also wondering how lasting the box is This post has been edited by sonotme: Apr 20 2021, 02:49 PM |
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Apr 20 2021, 04:45 PM
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#6
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QUOTE(coolguy_0925 @ Apr 20 2021, 04:23 PM) Adapter again I think must be the lightning last week.. i have protectors for all my devices except hypptv 😅 Wonder why TM equipments the adapter so fragile lol Another member had the same issue, but was his BTU Anyway, thanks for the update and glad things are fixed for you! |
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