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 Worst Grab Experience. Thoughts?

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skylinelover
post Jan 10 2019, 01:18 PM

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Hahahaha lucky that campus near my house is more arranged

I can even memorize every faculty every hostel blocks A-Z except when with numbers L20 then i request the student 2 show me the way which they happy 2 do so laugh.gif laugh.gif
d-realm
post Jan 10 2019, 01:57 PM

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QUOTE(C0deXeus @ Jan 9 2019, 10:45 PM)
I just encountered a case today where it happened in the afternoon. The case goes like this:

I am x student from university. It was after work I ordered a Grab car to go back to my campus. I selected x University as the destination. When the driver arrived at the campus, I directed him to go to the hostel area. The fee was RM14 and I was charged with another additional RM2, so total RM16. I reported to Grab asking why they charged me additional RM2. After clarification, Grab says the driver reported that I changed my drop-off destination. Here is the argument:

- My destination was x university. The drop off point is at the hostel which is also in the university. Driver says I changed drop off point. I understand on the map it was marked at the uni gate. Other selection was available as well eg. canteen, gym, library....but none was hostel. If I selected library for example, the driver will still report I changed drop off destination.

- Grab blamed me for not selecting the proper drop-off point and I replied the drop-pff point was unavailable. So supposingly it is their fault not having the selection and charge me for their mistake.

- The time to reach between main gate and hostel is so near. I have encountered many drivers who don't kira the mile. This is the first case the driver is so 'money eye' even to student like me.

Dear Grab, thanks for letting me down so I can finally decide to uninstall your app.
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If u understand u marked at the uni gate then GET OFF CAR LAR.

If the time to reach main gate n hostel is near. WALK LAR

are u uni student for real? sampah masyarakat.. menyusahkan hidup orang

This post has been edited by d-realm: Jan 10 2019, 03:19 PM
SUSdestiny6
post Jan 10 2019, 03:19 PM

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QUOTE(2feidei @ Jan 9 2019, 10:55 PM)
If it near, why can't walk from gate to hostel?

For them, losing u 1 customer does not mean much, they practically having monopoly in Malaysia
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Dude......we as a driver are more than happy to lose such a pain in the ass rider la....hope he die and don't breed also lol

SUS2feidei
post Jan 10 2019, 03:20 PM

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QUOTE(destiny6 @ Jan 10 2019, 03:19 PM)
Dude......we as a driver are more than happy to lose such a pain in the ass rider la....hope he die and don't breed also lol
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Lel....yeah, lose such cheapskate rider, but, no need curse him to die lah laugh.gif
mohdyakup
post Jan 11 2019, 05:02 AM

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Contoh rider yang bangang adalah TS
TSC0deXeus
post Jan 12 2019, 02:01 AM

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QUOTE(yhtan @ Jan 10 2019, 12:23 AM)
If rider pin at gate UM, then ask u enter 12th college hostel, i can confirm need to walk at least 900m, if car at least 2km and above.

So i ask which university is it, yet TS don't want to answer. The only thing i can guess is very very new building, most of the building in Malaysia already geo-tag inside the map.

Ask TS distance from gate to hostel also don't want answer, i as driver meet some of this kind of rider before already.

"Eh depan sikit bukan sini, belok kiri, belok kanan" I saw the mileage already extra 1km. doh.gif
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Since it's already high-octane argument. I decided to disclose this information. It's very very very old place. Private uni typically is all-in-one place. Not like gomen place big like hell. If you still curious, drop me a pm.

QUOTE(tankx3 @ Jan 10 2019, 03:15 AM)
Everyone has their own choices. (Regarding delete app)

If the driver told you beforehand he is going to extra charge RM2, then it sounds fair.

Everything or everyone has room for improvement. (Grab app)
If you are not willing to contribute for new location or whatever other stuffs, also show how you are as a person.

I should not waste too much time replying. Thanks.
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I was NOT acknowledged about this charge. I went back to my room, received the email receipt, then noticed 'others- RM2'(using GrabPay). That's why I reported to Grab(first thought their system error charge me more). If the driver let me know at the main gate he would have to charge me extra RM2, I would be happy to pay too, especially the case will not drag so long. He drove me to hostel as agreed, therefore I am willing to pay. Does it sound fair to you right now?

Anyway, thanks for enlighten me on the 'contribute new location' thing, you're right.

Oh, I'm wasting my time replying. Never mind...

QUOTE(d-realm @ Jan 10 2019, 01:57 PM)
If u understand u marked at the uni gate then GET OFF CAR LAR.

If the time to reach main gate n hostel is near. WALK LAR

are u uni student for real? sampah masyarakat.. menyusahkan hidup orang
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It was not until Grab notified me about the change of drop-off, and I check the map only know drop off actually set at main gate. It has been a habit to select the location and not looking at the map, my ignorance. If I knew that earlier, yes, I will drop off at the main gate. I confessed the truth. Believe or not, up to you. Who's the sampah masyarakat? You?


QUOTE(destiny6 @ Jan 10 2019, 03:19 PM)
Dude......we as a driver are more than happy to lose such a pain in the ass rider la....hope he die and don't breed also lol
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4 stars doesn't mean can curse people die and don't breed ya.

This thread is intended for story-sharing. Personal/ privacy information of all parties are disclosed. Whatever your thought is, I welcome you to express here for discussion. If you are here to for the sake of criticism, keep it to yourself. I hence made myself clear at this point and will not entertain further replies. Next time I should probably walk, it's good for health thumbsup.gif
andrwss
post Jan 26 2019, 01:32 PM

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Don't select x University as destination, use pin location as destination, problem solved. Just pin precisely and ask driver go exact location without additional charges. Learn how to use pin location if you haven't, make sure to zoom in your map to the max.
andrwss
post Jan 26 2019, 01:44 PM

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QUOTE(C0deXeus @ Jan 12 2019, 02:01 AM)
I was NOT acknowledged about this charge. I went back to my room, received the email receipt, then noticed 'others- RM2'(using GrabPay). That's why I reported to Grab(first thought their system error charge me more). If the driver let me know at the main gate he would have to charge me extra RM2, I would be happy to pay too, especially the case will not drag so long. He drove me to hostel as agreed, therefore I am willing to pay. Does it sound fair to you right now?
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Usually driver should tell before he charge extra, charge directly without telling especially using Grabpay is sneaky as fuck imo, I would never risk doing that asking for bullshits.
skylinelover
post Jan 26 2019, 03:36 PM

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QUOTE(andrwss @ Jan 26 2019, 01:44 PM)
Usually driver should tell before he charge extra, charge directly without telling especially using Grabpay is sneaky as fuck imo, I would never risk doing that asking for bullshits.
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Haha same here
AmIRight?
post Feb 8 2019, 05:07 PM

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in a note to driver should mentioned drop at hostel before he arrive
skylinelover
post Feb 9 2019, 09:45 AM

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QUOTE(AmIRight? @ Feb 8 2019, 05:07 PM)
in a note to driver should mentioned drop at hostel before he arrive
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If can have the courtesy of writing block number will be better laugh.gif rclxms.gif
forever1979
post Feb 12 2019, 02:53 PM

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QUOTE(andrwss @ Jan 26 2019, 01:32 PM)
Don't select x University as destination, use pin location as destination, problem solved. Just pin precisely and ask driver go exact location without additional charges. Learn how to use pin location if you haven't, make sure to zoom in your map to the max.
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some drivers will avoid accept pin location without knowing the pick up location.


CerebralPelsy
post Feb 12 2019, 10:25 PM

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From all my rides which i selected my condo guardhouse as my destination, they always end up driving me into my block for free sooooo sucks to be u
shomj
post Feb 14 2019, 01:59 PM

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Breakdown in communication. Rider didn't select exact destination. Driver didn't notify before extra charge. All this bad feeling could have been avoided if both sides talk to each other lor
homeandry
post Feb 17 2019, 08:27 PM

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QUOTE(CerebralPelsy @ Feb 12 2019, 10:25 PM)
From all my rides which i selected my condo guardhouse as my destination, they always end up driving me into my block for free sooooo sucks to be u
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I think some time is not fair for driver to drive all the way in to condo since it easily take up 5min (some need to register this that...) maybe Grab should have a function to do concierge charge if rider want to be pick/drop inside condo. Sometime it's just frustrated when the drop off block just infront of the main gate, rider can just walk like 10 steps in but still want driver to drop off. vmad.gif
SUSawekbanjir
post Feb 26 2019, 10:33 AM

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every cents count lah TS gth lah u.
forever1979
post Feb 26 2019, 02:24 PM

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QUOTE(homeandry @ Feb 17 2019, 08:27 PM)
I think some time is not fair for driver to drive all the way in to condo since it easily take up 5min (some need to register this that...) maybe Grab should have a function to do concierge charge if rider want to be pick/drop inside condo. Sometime it's just frustrated when the drop off block just infront of the main gate, rider can just walk like 10 steps in but still want driver to drop off.  vmad.gif
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i dont think crap will do anything

if u ever notice, overall the fare for non peak hours has been reduced for some time

even then, more drivers are willing to become lembu, so crap will not listen drivers problem..
skylinelover
post Mar 1 2019, 09:30 AM

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QUOTE(forever1979 @ Feb 26 2019, 02:24 PM)
i dont think crap will do anything

if u ever notice, overall the fare for non peak hours has been reduced for some time

even then, more drivers are willing to become lembu, so crap will not listen drivers problem..
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Sad but true laugh.gif rclxub.gif
linglingee
post May 16 2019, 06:05 PM

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"Surprise" charges are quite common when using Grab so for me I de-link my credit card. But of course if you want convenience you need to be prepared to have fees auto-deducted without driver informing you.
skylinelover
post May 21 2019, 11:28 AM

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QUOTE(linglingee @ May 16 2019, 06:05 PM)
"Surprise" charges are quite common when using Grab so for me I de-link my credit card. But of course if you want convenience you need to be prepared to have fees auto-deducted without driver informing you.
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You should report wey

Its your right

laugh.gif bruce.gif

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