I just encountered a case today where it happened in the afternoon. The case goes like this:

I am x student from university. It was after work I ordered a Grab car to go back to my campus. I selected x University as the destination. When the driver arrived at the campus, I directed him to go to the hostel area. The fee was RM14 and I was charged with another additional RM2, so total RM16. I reported to Grab asking why they charged me additional RM2. After clarification, Grab says the driver reported that I changed my drop-off destination. Here is the argument:

- My destination was x university. The drop off point is at the hostel which is also in the university. Driver says I changed drop off point. I understand on the map it was marked at the uni gate. Other selection was available as well eg. canteen, gym, library....but none was hostel. If I selected library for example, which is closer to the hostel, the driver will still report I changed drop off destination.

- Grab blamed me for not selecting the proper drop-off point and I replied the drop-pff point was unavailable. So supposingly it is their fault not having the selection and charge me for their mistake.

- The time to reach between main gate and hostel is so near. I have encountered many drivers who don't kira the mile.

Dear Grab, thanks for letting me down so I can finally decide to uninstall your app.

This post has been edited by C0deXeus: Jan 12 2019, 01:07 AM

Not pick-up you can pin point only meh. My destination was uni and I don't see can pin point lol.

I guess this is the main question. I was carrying quite a lot of stuffs so even near also tell the driver to go lol

Yalor. No argument on that. I was not satisfied with their selection not having precise location. Email-ed them and they asked for the address. That just left me speechless.

Since it's already high-octane argument. I decided to disclose this information. It's very very very old place. Private uni typically is all-in-one place. Not like gomen place big like hell. If you still curious, drop me a pm.

I was NOT acknowledged about this charge. I went back to my room, received the email receipt, then noticed 'others- RM2'(using GrabPay). That's why I reported to Grab(first thought their system error charge me more). If the driver let me know at the main gate he would have to charge me extra RM2, I would be happy to pay too, especially the case will not drag so long. He drove me to hostel as agreed, therefore I am willing to pay. Does it sound fair to you right now?

Anyway, thanks for enlighten me on the 'contribute new location' thing, you're right.

Oh, I'm wasting my time replying. Never mind...

It was not until Grab notified me about the change of drop-off, and I check the map only know drop off actually set at main gate. It has been a habit to select the location and not looking at the map, my ignorance. If I knew that earlier, yes, I will drop off at the main gate. I confessed the truth. Believe or not, up to you. Who's the sampah masyarakat? You?


4 stars doesn't mean can curse people die and don't breed ya.

This thread is intended for story-sharing. Personal/ privacy information of all parties are disclosed. Whatever your thought is, I welcome you to express here for discussion. If you are here to for the sake of criticism, keep it to yourself. I hence made myself clear at this point and will not entertain further replies. Next time I should probably walk, it's good for health