I just encountered a case today where it happened in the afternoon. The case goes like this:

I am x student from university. It was after work I ordered a Grab car to go back to my campus. I selected x University as the destination. When the driver arrived at the campus, I directed him to go to the hostel area. The fee was RM14 and I was charged with another additional RM2, so total RM16. I reported to Grab asking why they charged me additional RM2. After clarification, Grab says the driver reported that I changed my drop-off destination. Here is the argument:

- My destination was x university. The drop off point is at the hostel which is also in the university. Driver says I changed drop off point. I understand on the map it was marked at the uni gate. Other selection was available as well eg. canteen, gym, library....but none was hostel. If I selected library for example, the driver will still report I changed drop off destination.

- Grab blamed me for not selecting the proper drop-off point and I replied the drop-pff point was unavailable. So supposingly it is their fault not having the selection and charge me for their mistake.

- The time to reach between main gate and hostel is so near. I have encountered many drivers who don't kira the mile. This is the first case the driver is so 'money eye' even to student like me.

Dear Grab, thanks for letting me down so I can finally decide to uninstall your app.