I subscribed the MaxisONE Prime and provided with the 4G sim and modem for backup purpose in case of fiber down.

Possible to activate this 4G sim if fiber not down but disconnected? I tried cant, anyone can?

By right it should fail over, regardless of fibre is down or disconnected. Perhaps the modem isn't setup properly to fail over? Or it's possible that Maxis never did activate the 4G sim.

Maxis provide me a 4G USB dongle modem, with sim.
Just plug and play in PC or Maxis Router, no need setup.

but unable register to Maxis network

Me too..
Looked like not activated line..

Wait few days or straight away call Maxis.

my one activated after called Maxis. Maxis said the technician(installer) not yet update into system

I aready called Maxis few times.. Fibre department transfer me to postpaid department and postpaid say transfer me to Fibre department.. I called installer and say call maxis to activate.. Noone know to settle

I already lodge complaint to MCMC..
Already make more than 5 calls to Maxis and noone can settle

same here called more than 5 times and ding-dong nothing happen. I saw it was activated in the mymaxis android app but then after a few min if disappeared. It has been over 36h.

Yours also the backup 4G sim card not activated?

Let' get help from MCMC if im not the only one..

yeah not activated. If by tomorrow its not activated, I'm gonna make such a fuss to them. This is just unacceptable. The tp-link modem does not even indicate anything about it.

One of the things I tried is to completely setup maxis on my ASUS RT-AC68U (https://www.asus.com/us/Networking/DSLAC68U/) because it supports 3G/4G dongle. I can see it initializing but then nothing. It even tells me that the sim card number not found which is clearly means not activated.

Plug in the doogle on PC and u will see this..

Interesting.. yah i just did the same and the conclusion was that the menu is completely useless. Hahaha.

Did anyone get this resolved?

Mine not yet..

Would you mind to share what’s model of 4g dongle that maxis provide

This post has been edited by sNacKRangeR: Dec 17 2018, 06:25 PM

Yesterday Maxis changes my old router to this tp-link router + give me a 4G back up dongle with sim. They took back my old router. But when i try the 4G dongle does not working. Valid sim no network. Anyone can share how to active it?

wait few days or call maxis

U call Maxis which department to activate?

just call normal hotline.

cant choose department

Done. Yesterday my Maxis 4G Backup dongle already active. Receive sms n emel notification that my back up sim registered. Try n working well.

Mine until now still not activated.. I don't know what else i can do..

My sim dongle registered by maxis around 48 hours start the day they give me the dongle and sim.. but im suggest u can call the maxis center or walk to nearest maxis centre to check your case.

Mine just get activated after getting help from local dealer..

Another issue now..The 4G sim is activated, but when plug into router, its status is UNPLUGGED. Even i off the modem, the router wont use the 4G sim as back up..

Anyone successfully use the dongle outside without disconnecting the home fiber wifi? I waited 3 days and still havent activate... I called them and now only going to activate within 24 hours.

I tested earlier, can activate both together.

Anyway, stated in Maxis web Q&A, if detected using without the router, you will be ban

but you have been using it? have you been banned? hahaha

I just tried few minutes.............still alive

Mine just activate yesterday

I take out the sim card and using in my laptop 2 months already.

Maxis Q&A


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just plug in the doogle into laptop cam straight be connected?

unlimited GB great still alive right

Yes

At what speed the dongle sim card can give for upload and download?

Sorry guys, see if anyone of you has some insight on my issue.

I was trying out the 4g backup line. But it seems like I can't get any connection to the Internet. The sim on the dongle is activated.

I tried using it on the router. Can't get any connection. Tried it on the laptop. Can see that I've got Wan ip and lan ip. Means technically is connected to Maxis network. But I cannot get to the net. Cannot even reach Google. Can't ping any external ip or host.

Pulled out the sim and place it into a phone. Works without any issues. Can get to Internet no issues. Pull out sim and place back on to the dongle. Still no success. Tried a different apn settings. Also cannot..

Any ideas?

This post has been edited by akarsan: Feb 2 2019, 03:05 AM

The dongle not necessary any setting, simply plug in computer then can connect.

Your dongle may have problem

I have same issue with him. Plug the dongle to pc / laptop, it will show connected but you wont be able to use the internet. I believe it has to do with how maxis configure the dongle for not allowing it to be used without the router.

I tested again just now, dongle and fiber can using in the same time

Which dongle are you using?

I believe is some setting they did on the dongle, it will show the dongle having active connection but it won't be able to provide internet access to the laptop / PC.. not sure if there is a way to bypass it

ZTE MF833V USB dongle

I am a curious how you get it to work on pc/laptop. Mine only works when it plugged to router.

I did not install any, just plug in laptop then the dongle light from red turn blue, and the browser auto popup to maxis page and indicate connected

maybe you can try at other laptop/PC

Yes, that is the exact thing happen when i plug in to pc. It will show connected under the 192.168.0.1 page that pop out. But i wont be able to use the internet. It will show “no internet” even it is connected

did you 'install' it?

there's autorun.exe in the dongle

double click it

im using mine directly on PC

I able to use in laptop too, because the technician tried in the laptop as well.

Yess the autorun is basically running the pop out page in the browser which shows your connection status and some settings. My issue is that when i plug to pc/laptop it will show “no internet” but when i plug to router and pull out the fibre cable to simulate it, everything works fine. Which is why i wonder, did maxis configure something to make the dongle not able to surf the internwt when plug to pc

if maxis did something, then i wouldn't be able to use it on pc directly, but i did and it works lol
so i dont know what's the problem with urs

try at other computer.

Not maxis problem, may your PC setting or dongle

when you first time plug into laptop, win10 will pop up a message to allow enable network access, if you did not select enable, then cant use.
try choose other USB port or change computer

I actually tried on all the below. All same results. Haha.

Win7 dekstop
Win10 laptop
Macbook air

Does Maxshit have referer program for this package? First bill wave for applicant & rm50 for introducer?

can someone share with me their settings for the 3g/4g settings and also modem settings..dont know why mine always choose as celcom so i have to set it manual..





This post has been edited by Asus: Feb 9 2019, 07:59 AM

My one

This post has been edited by StupidGuyPlayComp: Feb 9 2019, 01:38 PM


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seems like yours is having a different setting, can you share the setting on your USB dongle, i suspect it is the reason why the dongle can't be use on PC

All setting is default, I did not change any

USB dongle plug into PC is not need any setting

There are APN settings inside the dongle as well..

So.. I guess using the dongle for laptop when out station could potentially get me ban? Anyone actually got banned from this or a warning from maxis? If memory serves, when I signed up for Maxis Prime the cust service told me just dont over use it or lend it to others. If just using for e-mails and while working outstation? Any thoughts?

I play safe, only using the dongle if the home fiber disconnected

Thats true, finally went thru that whole FAQ from maxis. Under no circumstances we can take out that dongle unless home fiber is down. Well I guess its back to Hotspot from phone

this


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can this dongle use directly in laptop?

can

I have had the similar issue. Plugged into my PC it's showing it's connected and the indicator light is blinking blue. But when I plug it into Asus RT -AC68U...It's blinking blue but not showing wan ip in the router config page.

I tried in other laptop, pluged in and indicate blue light but unable online

The problem due to driver not install yet

Click on the autorun.exe, everything solved after installed


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I do remember clicking that but nothing happen. Let me try again! Thanks

After succeed it will add a LAN adapter like in the photo below (LAN 2)


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Yes, mine has this appear. Only thing is that it has an exclamation mark there saying "No internet access"

my dongle doesn't work on pc/other router other than the provided tplink router
things tested:
-change simcard
-test with multiple pc
-test with asus router

can only resolve dns, can't go to internet
the simcard does work with my own 4g dongle which works perfectly for all the above test

Then this should be the maxis dongle's setting problem

Right, i have tested with multiple PC/Laptops, the dongle will not be able to access to internet even it is connected. However taking the sim card out and putting it on phone it will work perfectly fine.

Maxis must have done something with the dongle firmware to only allow people to use it with their own router as backup

This post has been edited by selinix: Feb 18 2019, 07:38 PM

Final thought?

Not able to use the ZTE USB modem on Windows laptop?

Tried on all my windows 10 but connected with no internet... Strangely... There modern is locked probably.

But SIM card on phone is doing fine.

The zte dongle is configured specifically to only work as backup to router.

Perhaps those earlier batches dongle wasnt configure such a way so some of them here claim can use it on laptop.

Haha ,

I think yes , coz i just updated it.

Oh my gee

Before update can manual click connect.

And my sim is activated. Last year the old cool.modem.

And i just allow 4G/3g backup (before this untick)

Anyway using own modem.is okay. Just trying my luck to use this free modem only.



This post has been edited by name: Mar 18 2019, 08:45 PM

anyone know how to downgrade the firmware ?

I also gatal tangan to update the firmware... how to downgrade back?

No idea still no one has pawah to downgrade it

I can connect to the wifi and got internet but cannot connect to 192.168.0.1, any idea why?

Router not set as 192.168.0.1?

try run cmd >> ipconfig /all

Mine was kicked in and working last night during the down time. Luckily Maxis activated mine before the down time.

Me too, upgraded the firmware, now my SIM is activated, but still can't get it to work.

anyone know how to dwongrade the firmware ?? any one can help or teach ??

Maxis came and installed mine yesterday.. today working perfectly after received the sms.. however have to unplug and plug it back to get the blue light.. have not tried using at pc yet... i just leave it at the router

https://pictr.com/images/2019/05/05/02Z5E2.md.png

I also facing this problem, where can I get the firmware to upgrade the dongle?

Emmmm
The connect button is grey out
so i change it from disabled to enable
And boom i click on it and it says success
but my computer still say no internet access even tho the 192.168.0.1 page said im using it but on EDGE connection type
maxis you are stupid apparently

I meant i use inspect element to change it
The weird thing is that after i enabled it
I plug into the router it is working now hmmmm
but the speed is slow af

I just got my ZTE dongle yesterday, what's it for actually other than serving as a backup in case fibre line down?

For my case, the dongle only works when connected to the router. If connect with laptop, it will not working. It seems that maxis set it as backup when fibre is down.

After update firmware, my dongle does not go back up
Anyone face this issue?

Mine working perfectly fine after update..before update i did unplug ethernet cable first and let my router to cnnect internet via the usb then only I update, it restarted back and everything is ok

The modem restart itself?
Mine have blinking blue light and it have been connected to my router with nothing happen on it
Router status show as unplugged also

yes modem start itself..try disconnect ethernet cable , unplug then plug back the USB, wait for few minutes..then open your browser and key in 192.168.0.1 or http://192.168.0.1/index.html#home to check whether your USB dongle is working properly

Called Maxis tech support and asked to reboot router
After reboot router it is working again

good to hear it's working