By right it should fail over, regardless of fibre is down or disconnected. Perhaps the modem isn't setup properly to fail over? Or it's possible that Maxis never did activate the 4G sim.

Me too..
Looked like not activated line..

Yesterday Maxis changes my old router to this tp-link router + give me a 4G back up dongle with sim. They took back my old router. But when i try the 4G dongle does not working. Valid sim no network. Anyone can share how to active it?

U call Maxis which department to activate?

Anyone successfully use the dongle outside without disconnecting the home fiber wifi? I waited 3 days and still havent activate... I called them and now only going to activate within 24 hours.

but you have been using it? have you been banned? hahaha

Sorry guys, see if anyone of you has some insight on my issue.

I was trying out the 4g backup line. But it seems like I can't get any connection to the Internet. The sim on the dongle is activated.

I tried using it on the router. Can't get any connection. Tried it on the laptop. Can see that I've got Wan ip and lan ip. Means technically is connected to Maxis network. But I cannot get to the net. Cannot even reach Google. Can't ping any external ip or host.

Pulled out the sim and place it into a phone. Works without any issues. Can get to Internet no issues. Pull out sim and place back on to the dongle. Still no success. Tried a different apn settings. Also cannot..

Any ideas?

I have same issue with him. Plug the dongle to pc / laptop, it will show connected but you wont be able to use the internet. I believe it has to do with how maxis configure the dongle for not allowing it to be used without the router.

Which dongle are you using?

I believe is some setting they did on the dongle, it will show the dongle having active connection but it won't be able to provide internet access to the laptop / PC.. not sure if there is a way to bypass it

I am a curious how you get it to work on pc/laptop. Mine only works when it plugged to router.

Yess the autorun is basically running the pop out page in the browser which shows your connection status and some settings. My issue is that when i plug to pc/laptop it will show “no internet” but when i plug to router and pull out the fibre cable to simulate it, everything works fine. Which is why i wonder, did maxis configure something to make the dongle not able to surf the internwt when plug to pc

can someone share with me their settings for the 3g/4g settings and also modem settings..dont know why mine always choose as celcom so i have to set it manual..

seems like yours is having a different setting, can you share the setting on your USB dongle, i suspect it is the reason why the dongle can't be use on PC

So.. I guess using the dongle for laptop when out station could potentially get me ban? Anyone actually got banned from this or a warning from maxis? If memory serves, when I signed up for Maxis Prime the cust service told me just dont over use it or lend it to others. If just using for e-mails and while working outstation? Any thoughts?

There are APN settings inside the dongle as well..

can this dongle use directly in laptop?

There are APN settings inside the dongle as well..

I do remember clicking that but nothing happen. Let me try again! Thanks