How do you manage those unreasonable feedback of 1 star rating from your buyers.
Even when you already did your best but like 11.11 was so high traffic, by informing your customers via whatsapp etc that the courier will experience high traffic.

Shopee allow back to back rating between customers and buyers, so i still do not have 1 star so far. both have equal sales.

Can't reply the rating?

Nope. Not like shopee.

Can chat but customer don't bother to reply.
I recently got a 1 star with no comment.
So I chat him asking him what's wrong with the item, but he never bother to reply.

Lesson I learn: Don't give a fuck to pls them already. Give them rock bottom price, fast shipping, after sales support, but they don't seem to appreciate. So, just fuck it. You want you come.

i just send a long message to lazada, i notice a post from facebook saying the seller also experienced the same, i forgot to copy the link.
if i manage to spot it, i will copy.

anyway, did u complaint to their partner support? alot have did, but they don't keen to realise this is a problem in future.

I don't think it's a system flaw so I don't complain.
There must be a reason why customer giving bad rating, could be product doesn't live up to their expectation.
So, I don't think it got to do with Lazada partner support.

Sometimes, those unreasonable 1* and returned items are done by your competitors.

Anyway, really nothing much you can do about it. Just hope the genuine positive feedback is higher than the negative.

I’m thinking whether to give one star for this seller
Placed order on midnight 11/11
Orders still not received
After Chat with seller, he says it will be send out “today”(11/14) but when today came ,still nothing. Then he said they messed up sending out in wrong sequences. That was three days ago. So after realizing their mistakes, my item is still not here (but in transit)

This post has been edited by idoblu: Nov 18 2018, 10:01 AM

Fair la. Alot of purchased on 11.11 belum receive their packages.

I m still waiting my items from nestle, mamypoko, bluedio etc. All ordered on 11.11

this is what we think so too. I could just buy off a product from my competitor spending RM 10-15 and give 1 star each day.
and resell it in my listing. So in return i only spend RM 5 to rate people bad if i want.

Sad to say Lazada don't see this as a problem for seller. Our company has over 10k listing, we are already planning to move to Shopee.

Sometimes can even buy cheaper from competitor & sell higher in own store.

But this problem happens everywhere. People still do that in Shopee too especially if you're selling generic stuffs that many people can resell. IMO it's alright to have some poor ratings as long as the good ratings is more significant. We at the Eastern part of the world is still crazy over high ratings/review while people in the West are already introducing sites to check how genuine are those reviews or ratings. In the West, they've reached the level of fake reviews, like how you can buy dummy followers or likes for your social media to make it look good or reputable.

possible from other seller selling the same thing ? buy from you and rate u bad

the resell the item

Can't please everyone, especially those who have no understanding or consideration of how the end to end process works. It is unfortunate that only the seller is the available channel for review. Otherwise, couriers should be rated and the rating transparent across all platforms.

In any case, M'sians in general are sensible so the number of positives will outnumber negatives. But if you do find the negatives outnumbering positives, then something is definitely wrong. If it's just one or two, who make up <5% of your customers, I think it is neglible.

some of the ratings by the buyers very unreasonable.
items shipped from overseas but give bad rating due to slow shipping.
WTH do they expect same delivery time as local sellers?

Well, the buyer who rated us 1 star contacted us today, asking about some question about the product.
The product was not used at all he said so he want to know how to use it because the packaging was all written in English. and we checked the delivery time today, it only took about 4 days exactly to reach his place.
Our team answered the question to him to assist his queries about some products.

So after assisting him the product information, immediately our operating team asked why he gave us a 1 star rating and if there was anything unsatisfactory. He hung up immediately without saying any reason. I have done reporting to Lazada, but i feel they won't help us anyway.

I trying to ask for replacement unit for a new phone I purchased during 11.11 . already requested return thru lazada apps and they want me to ship back the phone to them for a new replacement unit.

however when I check with the store , the color I purchased no longer available . wondering if lazada will just refund me the money ,instead of sending a replacement unit

I dont sell electronics. But in my case refund is possible with food stuff

its good that Online Sellers come to lowyat ... as Seller and Buyers can exchange ideas

my take on Lazada platform

1111 high traffic is no excuse i think . if you know high volume come then be prepared !
i purchase 12 items on 1111 day and most items were delivered in 2 to 3 days . 2 items came in on the 4th day .
and the last item came in 5 days ie on friday . this one came with 4 free gifts ...so happy even longer delivery time. how can i complain . I think they already prepare for this with the gifts !

i notice some sellers pack and ship out within the day of 11.11 . So i guess they are Ready for heavy orders .

i always chat with Seller especially if i need the product fast ( to check his response and commitment ) or if the product has a expiry date .

here i notice some Sellers answer the chat very late ... like 5 hours , i expect chat to be answers in 2 hours if its a working day .
some sellers answer fast even on weekends .
I feel this chat response shows on the Seller s commitment to his Shop .
I expect all orders to be ship out within the day if the Order come s in before 12 noon.

i always give feedback for sellers to improve their performance.

I had one order two week ago , the Seller send me the wrong items . i bought a wax car shampoo and he send me a basic shampoo ,
returning items is a hassle and time consuming . i just hope the Seller get it right the first time

i had a order 3 months , i bought 3 same small electronic item . one was dead on arrival,
I comment on the product review . 4 times and the Seller delete . the comments every time .
Last week i make the review comment again , this time the seller chat with me and i told him about the 1 faulty item
After some chat he offered a refund . But i ask for some product from his store of similar value. Deal was agreed .

remember Jack Ma said .
Listen to your Customer . he is Number 1 .
dont worry about competition ...

very true i think
I only Shop in Lazada cos the experience in this 2 year is great..

Comments ...welcome

i wish to have customers like you. but sadly, in Malaysia not all customers are like you.

Even when 100% committed team was developed in our company.

We spoken with shopee yesterday, and will be prepare to move all listing there completely. today is the 9th day, we haven't got any unscrupulous customer rating yet from shopee. Bear in mind, Lazada has LEX, own courier service, but shopee doesn't 100% have it. So you can judge the flaw with Lazada system.

lazada DGAF to sellers , since customers are more important to them , no wonder more and more people focus on shopee and the price over there are way more cheaper

wow u are good and considerate

gave free gift, informed 11.11 may delay delivery before confirm order, shipped out to lazada drop off point on time
seems like good to go but then receive bagi 1 star say slow delivery. when chat ignore.



btw to sellers, Lazada rating system not good. neutral rating considered as bad as well. really bad for those who doesnt grow rating themselves

lazada a lot of high class customer, expect A+ service and product but want pay cheaper than pasar malam

those are usually just price hunter they dont care much about other stuff, see picture same then they choose cheapest one
but when they get shitty service or lower grade product they bitch around, only then they will appreciate a more decent seller like you

Shopee Express is coming, just hang on. But it'll only cover Klang Valley first as usual.

yesterday my shopee list increased to 300 item, today out 12 orders, but small stuff.
Lets see how it goes, my previous listing less than 100 only, but so far all customers are good and nice, both rate 5 stars each.
waiting to input another 500 this weekend. i am expecting maybe 1% bad review from unreasonable customers, but at least it is better than lazada system who doesnt care.

Sellers have to bear all the bad comments for courier's fault, act of God or even customer's own fault.

Just received a poor comment due to courier arrived their home at wrong time for two times. Customer expect seller to urge courier for re-delivery at appointed time. Eventually they have to do to self collection.

One star for unable to help customer to save petrol.

go shopee bro

You can revenge and reply comment, but it still remain in your profile. Potential customer will avoid your shop too.

yes, but at least we can see the profile of the buyer and prepare for it, i actually seen some 2-3 star rating accumulating buyers after from over 20 purchases from my friend's seller platform, he cancel one of his customer's order when he found some comment from few other sellers commented they buyer like having absurd claims cannot receive within 24 hours for a state to state delivery or courier guy bad attitude.

and also we can know a genuine buyer profile, not from competitors who can act as customer and rate you bad.

Hi, any lazada sellers got experience that payment has been suspended and requested to meet their internal team?

to all those decent lazada seller i salute you. i'm pending over 50 items purchased to review. will make time to do it soon. thanks for ur effort, items, and service delivered.

btw, lazada now can reply to review posted.

i seldom buy from shopee unless its rare and cheap items, just coz poslaju skynet etc suck

im just a small time buyer.

usually i rate 4 star because i dont feel like giving a perfect 5 star unless i receive something special.

am i an asshole?

I find rating stupid, sometimes is because of delivery fault, they rate the product one star.

This post has been edited by hyperbelt7: Jul 22 2019, 01:23 PM

lazada now allow seller to rate back buyer.

Seen many reviews that says problem with Poslaju and yet they giveow ratings to sellers.

Seller cannot escape from getting silly reviews it is internet after all. Just reply those bad review in a civil and professional manner. Somewhere along the line, taichi it as supplier problem. Alang2 tu indirectly perli the buyer, whichever allows to still maintain the composure.


Seems like you have breached the terms of use of their platform. No any alternative but to meet their representative. Those PSC/LCS cannot help much.


too bad they implemented the logistic review too late. And i don't think many buyers aware of it unless it is placed on very obvious spot. But better than none i guess. Hopefully buyer use them in due time.

This post has been edited by AdisonMak: Jul 23 2019, 09:44 PM

May I know if you went for the meet up?

may i know how to settle the delivery part if i selling digital keys at lazada ? eg software can games key. Because im not sending any physical stuff out. Anyone master can help ?

just can't brain another issue.

more than 14 days customer want to return a product. usually cannot because the return and refund function cannot press after so many days if i remembered.

So to make good, because the customer is our regular. We asked her to return the item to us. and then we refund ourself.

suddenly Lazada refund for to her without asking us. there is no notification from Lazada whether we accept the refund or reject or not. usually there is. thsi time no.

Kinda stopped selling in Lazada already & shifted focus to Shopee instead.
Lazada Seller Center is absolutely crap.

I hear you bro. I wish i could do that. But as a public duty, i do not want shopee to monopoly. We have to support both side no matter how bad 1 side is.

If 1 side monopoly, they will input their own terms. Charges will be as they say.

Just like what Amazon is doing now. They know the data, now they produce their own things to fight the seller.

Another example is Grab vs Uber. Now only grab, they can minus or increase incentive whenever they like. They have the biggest market share.

This post has been edited by Red_rustyjelly: Sep 30 2020, 03:33 PM

I don't give a damn about the rating and don't even rate buyer. It just waste my time. I just do my best, you meet an idiot you can't do anything

I just dislike Lazada's buggy & unfriendly system. The ones that I experienced are:

1. Removed my listing for reasons that I cannot comprehend.
2. I can never understand their complicated payment to supplier that pays the payment for goods & payment for shipping in 2 different time. So hard to track back our earnings.
3. Lorikeet....lol disastrous system. Ok maybe this one is just me whining cause I dislike the change

The ones I didn't experience but heard a lot of other sellers complaining:
1. Wrongly charged for shipping
2. Missed payment

Being in Lazada Group & Shopee Group, can see more complains in the Lazada Group. But in all honesty, if we're supporting for the sake preventing monopoly, Lazada doesn't get the tight wake-up slap to improve accordingly to match Shopee. They're just having price war now, which benefits the shoppers. Not sellers.

I was one of the earliest merchant to be invited by Shopee when they just setup in Malaysia. Lazada had a few years ahead of Shopee back then. I watched how my sales in Shopee slowly overtook Lazada & finally Shopee itself also overtook Lazada in terms of popularity in Malaysia. Unless Lazada revamp their Seller Center & payment system, I don't see how they're gonna recover unless they start throwing money to shoppers (but that is also temporarily only lol).

everything u say still persist. i got overcharged as well. but i fought for it.
Ah well, what to do. end of the day, it will become seller need marketplace platform more.

As long as there are service people there, i will continue to throw in every bug/fixes they should do.

Ahh, you went through the overcharged crap? Did they resolve it accordingly or it was your loss?

Marketplace platform has its own advantage. I'm gonna start using Google Ads, Social Media Ads & other tools of digital marketing to grow traffic to my own website instead. Part & parcel of diversification of my customer base. Don't wanna be too reliant on few channels only. Planning to have my website to be the main source of revenue & the other channels as complimentary.

the thing is, we do not have the ability to negotiate cheaper logistic option than those marketplace.

If i incurr in my product, it will become higher price that marketplace.

Marketplace already winner in logistic price no matter how. because they got the quantity.

Ahh yes, I totally agree that the marketplace has the cheapest logistic option. Guess it's high time to find products with sufficient margin to absorb a bit more cost from our end. Either that or go really large scale.

Lazada changed new policy that buyers are able to cancel orders without sellers' approval even the orders are in READY TO SHIP status.

It means buyers can cancel without approval if the sellers have packed and ready to drop-off or pick-up by the lazada...

lazada is worse and nightmare for sellers.. you cannot do anything about the customer review.. even u ask the agent to get it down the review due to fake review they wont!

Any Lazada sellers here?

They updated new sellers app and the app keeps on pop up in the background to notify you not to miss any messages from buyers.

How to close it? Close liao and the next min also pop up

Any Lazada sellers here?

Why lazada keeps on spam the marketing emails although already unticked in seller center?

Yea the spams are crazy lol.

I got spammed on WhatsApp via Lazada official WhatsApp account. That free waybill printer promo.

Just block them.

Easy peasy.

Emails also they spam, but I ignore la.

Just note on the new orders email.

Fortunately for me, most of my sales came from Shopee.

Heck, even my own website has wayyyyy more orders than my Lazada store.

Next goal is to move as many customers from e-marketplace to my own website.

Yes, but too frequently. Everyday spams one.

11.11 sales
Printer contest
blah blah blah

Their app notification also, super annoying. But if turn off notification then no order notification pulak

make report to MCMC for spamming without users' consent although it has been turned off for marketing and still receiving.

Seller app is same like buyer app? Cannot turn off specific channel?

Can. But still pop up

Another SPAM email again today

[LazAlert] Countdown to 11.11 Sale: Submission Deadline – Nov 10, 2024, 4:59 PM

Why Lazada Seller Center - The messenge centre always pop up the message - please stay to avoid missed messages?

Lazada is not just spam sellers' email, whatsapp account also spam

everyday SPAMs you!!!!!!

sellers should make report as SPAM and block them!

What the point you keep post here?

I sell some items via Lazada and one of the buyer main busuk to request refund only that claim is fraud item.

It is now under pending decision by lazada. Once Lazada approves the refund only request, will it be needed to be approved by seller to counter claim or request to return and refund only?

**
I dont mind to refund but only if return and refund, not refund only. Wanna tiok my item for free.

This post has been edited by GalaxyV: May 11 2025, 09:42 PM