Sometimes, those unreasonable 1* and returned items are done by your competitors.

Anyway, really nothing much you can do about it. Just hope the genuine positive feedback is higher than the negative.

Sometimes can even buy cheaper from competitor & sell higher in own store.

But this problem happens everywhere. People still do that in Shopee too especially if you're selling generic stuffs that many people can resell. IMO it's alright to have some poor ratings as long as the good ratings is more significant. We at the Eastern part of the world is still crazy over high ratings/review while people in the West are already introducing sites to check how genuine are those reviews or ratings. In the West, they've reached the level of fake reviews, like how you can buy dummy followers or likes for your social media to make it look good or reputable.

Shopee Express is coming, just hang on. But it'll only cover Klang Valley first as usual.

Kinda stopped selling in Lazada already & shifted focus to Shopee instead.
Lazada Seller Center is absolutely crap.

I just dislike Lazada's buggy & unfriendly system. The ones that I experienced are:

1. Removed my listing for reasons that I cannot comprehend.
2. I can never understand their complicated payment to supplier that pays the payment for goods & payment for shipping in 2 different time. So hard to track back our earnings.
3. Lorikeet....lol disastrous system. Ok maybe this one is just me whining cause I dislike the change

The ones I didn't experience but heard a lot of other sellers complaining:
1. Wrongly charged for shipping
2. Missed payment

Being in Lazada Group & Shopee Group, can see more complains in the Lazada Group. But in all honesty, if we're supporting for the sake preventing monopoly, Lazada doesn't get the tight wake-up slap to improve accordingly to match Shopee. They're just having price war now, which benefits the shoppers. Not sellers.

I was one of the earliest merchant to be invited by Shopee when they just setup in Malaysia. Lazada had a few years ahead of Shopee back then. I watched how my sales in Shopee slowly overtook Lazada & finally Shopee itself also overtook Lazada in terms of popularity in Malaysia. Unless Lazada revamp their Seller Center & payment system, I don't see how they're gonna recover unless they start throwing money to shoppers (but that is also temporarily only lol).

Ahh, you went through the overcharged crap? Did they resolve it accordingly or it was your loss?

Marketplace platform has its own advantage. I'm gonna start using Google Ads, Social Media Ads & other tools of digital marketing to grow traffic to my own website instead. Part & parcel of diversification of my customer base. Don't wanna be too reliant on few channels only. Planning to have my website to be the main source of revenue & the other channels as complimentary.

Ahh yes, I totally agree that the marketplace has the cheapest logistic option. Guess it's high time to find products with sufficient margin to absorb a bit more cost from our end. Either that or go really large scale.

Yea the spams are crazy lol.

I got spammed on WhatsApp via Lazada official WhatsApp account. That free waybill printer promo.

Just block them.

Easy peasy.

Emails also they spam, but I ignore la.

Just note on the new orders email.

Fortunately for me, most of my sales came from Shopee.

Heck, even my own website has wayyyyy more orders than my Lazada store.

Next goal is to move as many customers from e-marketplace to my own website.