Can't reply the rating?

Can chat but customer don't bother to reply.
I recently got a 1 star with no comment.
So I chat him asking him what's wrong with the item, but he never bother to reply.

Lesson I learn: Don't give a fuck to pls them already. Give them rock bottom price, fast shipping, after sales support, but they don't seem to appreciate. So, just fuck it. You want you come.

Sometimes, those unreasonable 1* and returned items are done by your competitors.

Anyway, really nothing much you can do about it. Just hope the genuine positive feedback is higher than the negative.

I trying to ask for replacement unit for a new phone I purchased during 11.11 . already requested return thru lazada apps and they want me to ship back the phone to them for a new replacement unit.

however when I check with the store , the color I purchased no longer available . wondering if lazada will just refund me the money ,instead of sending a replacement unit

its good  that  Online Sellers  come to  lowyat  ...  as  Seller and Buyers can exchange ideas 

my take on Lazada platform 

1111  high traffic  is no excuse  i think .  if you know high volume come  then be prepared !
i purchase  12  items  on 1111  day    and most items were delivered  in 2 to 3 days .  2 items  came in on the 4th day .
and the last item came in 5 days  ie on friday .  this one came with 4 free gifts  ...so happy  even  longer delivery time. how can i complain .  I think they already prepare for  this with the gifts !

i notice  some sellers  pack  and ship out  within the day of 11.11    .  So i guess they are Ready for  heavy orders .

i  always chat with Seller  especially if i need the product fast  ( to check his  response and commitment  ) or  if the product  has a expiry date .

here i notice some Sellers  answer the chat  very late  ...    like  5 hours ,      i expect chat to be answers in 2 hours  if its a working day .
some sellers  answer  fast even on  weekends . 
I feel this  chat response  shows on the Seller s  commitment  to his Shop . 
I expect  all orders to be ship  out  within  the day if the Order come s in before 12 noon. 

i always give feedback  for sellers to improve their performance.

I had  one order  two week ago ,  the Seller send me the wrong items  .  i bought  a wax  car shampoo and he send me a basic  shampoo ,
returning items is a hassle and time consuming  .  i just hope the  Seller get it right the first time

i had a order  3 months  , i bought  3  same  small electronic item .    one was  dead on arrival,
I  comment on the product  review .  4 times  and the Seller delete . the comments  every time .
Last week  i  make the review comment again ,  this time the seller chat with me and i told him about  the 1 faulty item
After some chat  he offered a refund .  But i  ask for  some product from his store  of similar value.  Deal was agreed .

remember Jack Ma  said  .
Listen to your Customer  .  he is Number  1 .
dont worry about competition  ...

very true  i think
I only Shop in Lazada  cos  the experience  in this 2 year is great..

Comments  ...welcome 

lazada a lot of high class customer, expect A+ service and product but want pay cheaper than pasar malam

those are usually just price hunter they dont care much about other stuff, see picture same then they choose cheapest one
but when they get shitty service or lower grade product they bitch around, only then they will appreciate a more decent seller like you

Sellers have to bear all the bad comments for courier's fault, act of God or even customer's own fault.

Just received a poor comment due to courier arrived their home at wrong time for two times. Customer expect seller to urge courier for re-delivery at appointed time. Eventually they have to do to self collection.

One star for unable to help customer to save petrol.

You can revenge and reply comment, but it still remain in your profile. Potential customer will avoid your shop too.

I find rating stupid, sometimes is because of delivery fault, they rate the product one star.

Kinda stopped selling in Lazada already & shifted focus to Shopee instead.
Lazada Seller Center is absolutely crap.

I just dislike Lazada's buggy & unfriendly system. The ones that I experienced are:

1. Removed my listing for reasons that I cannot comprehend.
2. I can never understand their complicated payment to supplier that pays the payment for goods & payment for shipping in 2 different time. So hard to track back our earnings.
3. Lorikeet....lol disastrous system. Ok maybe this one is just me whining cause I dislike the change 

The ones I didn't experience but heard a lot of other sellers complaining:
1. Wrongly charged for shipping
2. Missed payment

Being in Lazada Group & Shopee Group, can see more complains in the Lazada Group. But in all honesty, if we're supporting for the sake preventing monopoly, Lazada doesn't get the tight wake-up slap to improve accordingly to match Shopee. They're just having price war now, which benefits the shoppers. Not sellers.

I was one of the earliest merchant to be invited by Shopee when they just setup in Malaysia. Lazada had a few years ahead of Shopee back then. I watched how my sales in Shopee slowly overtook Lazada & finally Shopee itself also overtook Lazada in terms of popularity in Malaysia. Unless Lazada revamp their Seller Center & payment system, I don't see how they're gonna recover unless they start throwing money to shoppers (but that is also temporarily only lol).

Ahh, you went through the overcharged crap? Did they resolve it accordingly or it was your loss?

Marketplace platform has its own advantage. I'm gonna start using Google Ads, Social Media Ads & other tools of digital marketing to grow traffic to my own website instead. Part & parcel of diversification of my customer base. Don't wanna be too reliant on few channels only. Planning to have my website to be the main source of revenue & the other channels as complimentary.