How do you manage those unreasonable feedback of 1 star rating from your buyers.
Even when you already did your best but like 11.11 was so high traffic, by informing your customers via whatsapp etc that the courier will experience high traffic.

Shopee allow back to back rating between customers and buyers, so i still do not have 1 star so far. both have equal sales.

Can't reply the rating?

Nope. Not like shopee.

Can chat but customer don't bother to reply.
I recently got a 1 star with no comment.
So I chat him asking him what's wrong with the item, but he never bother to reply.

Lesson I learn: Don't give a fuck to pls them already. Give them rock bottom price, fast shipping, after sales support, but they don't seem to appreciate. So, just fuck it. You want you come.

i just send a long message to lazada, i notice a post from facebook saying the seller also experienced the same, i forgot to copy the link.
if i manage to spot it, i will copy.

anyway, did u complaint to their partner support? alot have did, but they don't keen to realise this is a problem in future.

I don't think it's a system flaw so I don't complain.
There must be a reason why customer giving bad rating, could be product doesn't live up to their expectation.
So, I don't think it got to do with Lazada partner support.

Sometimes, those unreasonable 1* and returned items are done by your competitors.

Anyway, really nothing much you can do about it. Just hope the genuine positive feedback is higher than the negative.

I’m thinking whether to give one star for this seller
Placed order on midnight 11/11
Orders still not received
After Chat with seller, he says it will be send out “today”(11/14) but when today came ,still nothing. Then he said they messed up sending out in wrong sequences. That was three days ago. So after realizing their mistakes, my item is still not here (but in transit)

This post has been edited by idoblu: Nov 18 2018, 10:01 AM

Fair la. Alot of purchased on 11.11 belum receive their packages.

I m still waiting my items from nestle, mamypoko, bluedio etc. All ordered on 11.11

this is what we think so too. I could just buy off a product from my competitor spending RM 10-15 and give 1 star each day.
and resell it in my listing. So in return i only spend RM 5 to rate people bad if i want.

Sad to say Lazada don't see this as a problem for seller. Our company has over 10k listing, we are already planning to move to Shopee.

Sometimes can even buy cheaper from competitor & sell higher in own store.

But this problem happens everywhere. People still do that in Shopee too especially if you're selling generic stuffs that many people can resell. IMO it's alright to have some poor ratings as long as the good ratings is more significant. We at the Eastern part of the world is still crazy over high ratings/review while people in the West are already introducing sites to check how genuine are those reviews or ratings. In the West, they've reached the level of fake reviews, like how you can buy dummy followers or likes for your social media to make it look good or reputable.

possible from other seller selling the same thing ? buy from you and rate u bad

the resell the item

Can't please everyone, especially those who have no understanding or consideration of how the end to end process works. It is unfortunate that only the seller is the available channel for review. Otherwise, couriers should be rated and the rating transparent across all platforms.

In any case, M'sians in general are sensible so the number of positives will outnumber negatives. But if you do find the negatives outnumbering positives, then something is definitely wrong. If it's just one or two, who make up <5% of your customers, I think it is neglible.

some of the ratings by the buyers very unreasonable.
items shipped from overseas but give bad rating due to slow shipping.
WTH do they expect same delivery time as local sellers?

Well, the buyer who rated us 1 star contacted us today, asking about some question about the product.
The product was not used at all he said so he want to know how to use it because the packaging was all written in English. and we checked the delivery time today, it only took about 4 days exactly to reach his place.
Our team answered the question to him to assist his queries about some products.

So after assisting him the product information, immediately our operating team asked why he gave us a 1 star rating and if there was anything unsatisfactory. He hung up immediately without saying any reason. I have done reporting to Lazada, but i feel they won't help us anyway.

I trying to ask for replacement unit for a new phone I purchased during 11.11 . already requested return thru lazada apps and they want me to ship back the phone to them for a new replacement unit.

however when I check with the store , the color I purchased no longer available . wondering if lazada will just refund me the money ,instead of sending a replacement unit

I dont sell electronics. But in my case refund is possible with food stuff

its good that Online Sellers come to lowyat ... as Seller and Buyers can exchange ideas

my take on Lazada platform

1111 high traffic is no excuse i think . if you know high volume come then be prepared !
i purchase 12 items on 1111 day and most items were delivered in 2 to 3 days . 2 items came in on the 4th day .
and the last item came in 5 days ie on friday . this one came with 4 free gifts ...so happy even longer delivery time. how can i complain . I think they already prepare for this with the gifts !

i notice some sellers pack and ship out within the day of 11.11 . So i guess they are Ready for heavy orders .

i always chat with Seller especially if i need the product fast ( to check his response and commitment ) or if the product has a expiry date .

here i notice some Sellers answer the chat very late ... like 5 hours , i expect chat to be answers in 2 hours if its a working day .
some sellers answer fast even on weekends .
I feel this chat response shows on the Seller s commitment to his Shop .
I expect all orders to be ship out within the day if the Order come s in before 12 noon.

i always give feedback for sellers to improve their performance.

I had one order two week ago , the Seller send me the wrong items . i bought a wax car shampoo and he send me a basic shampoo ,
returning items is a hassle and time consuming . i just hope the Seller get it right the first time

i had a order 3 months , i bought 3 same small electronic item . one was dead on arrival,
I comment on the product review . 4 times and the Seller delete . the comments every time .
Last week i make the review comment again , this time the seller chat with me and i told him about the 1 faulty item
After some chat he offered a refund . But i ask for some product from his store of similar value. Deal was agreed .

remember Jack Ma said .
Listen to your Customer . he is Number 1 .
dont worry about competition ...

very true i think
I only Shop in Lazada cos the experience in this 2 year is great..

Comments ...welcome

i wish to have customers like you. but sadly, in Malaysia not all customers are like you.

Even when 100% committed team was developed in our company.

We spoken with shopee yesterday, and will be prepare to move all listing there completely. today is the 9th day, we haven't got any unscrupulous customer rating yet from shopee. Bear in mind, Lazada has LEX, own courier service, but shopee doesn't 100% have it. So you can judge the flaw with Lazada system.

lazada DGAF to sellers , since customers are more important to them , no wonder more and more people focus on shopee and the price over there are way more cheaper