Really... how can one not see this as u described?!

Every FU that they seem to make is to keep arpu...

Then again this outfit hae never had to please customers or fight competition..

We must also not forget the tens of thousands of employed or contracted.

Like the taxi vs grab thingy... gonna get rough...

everytime someone hits poor DL speed, the fault is on Unifi..!

not true. in my exp, unifi has NEVER capped DL even for torrents.

just u try others ways to do it since it is possible certain apps or sites restrict.

and u gotta be aware how no. of seeds and peers affect DL speed.

again, my exp... no need messing around... just default.

100mbps can get max 12MBps easy. it gets harder as u go up... e.g. 500mbps, dun expect same ease to get 60MBps.

this is bad... looks like they r now flexing muscles, not honoring what menteri and ceo promised!

it is the invoicing dept in a big mess.

after turbo... missing discounts, missing hypp packs, change prices... u wonder how they work.

i had similar problem, told to wait 15 days.

made report, report auto closed with no action, no explanation after 10 days.

made 2nd report, waiting now...

a new TM horror has landed.

seems this new horror is targeted at those turbo-ed to 800mbps.

my case was:

before turbo 299+60-180 = 179, after turbo 329+60-140=249.

but same as case above, net diff = incr rm70.

reported twice, nothing yet.

will see if next bill is same or adjusted accordingly.


** btw, are we sure we did not sign a clause that says "i agree right of unifi to change price or discount anytime they wish without conditions, with or without contract..."!!

this cud be due to unifi's problems last 3 days... u must hv read by now.

or, can try using the beta firmware for yr router:

post #9446, 9456.
https://forum.lowyat.net/topic/2651405/+9440#bottom

been reading this.

do u have evidence on it.. and what caps for what speeds?

i for one cannot be sure as i get mixed results.

i can understand if it is a technical constraint.

but the question is... is unifi intentionally throttling anyone?

and if so, what sort of throttling for 10, 50, 100, 500, 800 mbps?

so far, i read users throwing all sorts of nos... but do we know what is th truth is?

i am just looking for substantiated claims... becos i get very mixed results.

rm80?

i tot i could sell it fro rm180?

good to read your comments.

i am also convinced there is NO DELIBERATE THROTTLING.

perhaps some form of saturation or technical obstacle(s).

it's just easy but incorrect to say "throttling" when the DL speed is slow!

just FYI.

i am getting max wifi 300mbps (and not higher with 800mbps pack) with my pc due to the equipment i have.

i just checked my utorrent - was at 32 MBps - can't expect better.

really, this "unifi throttles torrent" needs to be demythed... like bigfoot or roswell.

but if it is useful punchbag, so be it...

is anything working at all?

if the phone set working?

is unifitv box working?

hv u tried putting tm stock router back and tried?

u gotta try a couple of things to get some idea what's wrong.

if phone is working, it means the BTU/modem is fine.

could be a router problem.

put the stock router back, see what happens.

if OK, put back asus, reset everything, try again.


note, unifi technician dun care about yr own router... if they come they will only check with stock or their own router.

if nothing wrong with stock router, they may charge u rm53 for the visit.

sp, please test with stock router first.

This post has been edited by AVFAN: Nov 22 2018, 03:47 PM

something not right there.

if the adaptor is working normal, u shud get at least 300mbps at that distance on 5ghz.

do same test with a couple other devices with 5 ghz - handphone, tablet, another laptop, etc.

until u do that, hard to say where the problem may be.

dlink 842 is a capable router - that isn't the problem.

give some history...

what u had before?

same router, same devices, same tests?

what results before change?

not entirely true...

i was on 100mbps, rm179.

got turboed to 800.

problem was... price was incr by rm70!!

think several cases already reported here.

i had filed reports, etc.

after 4 weeks, still "under investigation".

the staff i spoke to commented it's likely a "system fault"... so i wait.

hopefully the credit and right bill will come next and not have to fight for next 12 months.

thing is there are thousands of complaints now.... those guys/gals are not used to working fast... so... WAIT.... WAIT....

pls update when u get the refunds sorted out in full.

i hv similar case like yours... incl what goes on in the livechats.

u r fortunate to get attention within a few days.

i lodge report#1 a month ago - after 10 days, sms came "case resolved and closed" when nothing was resolved.

report#2 made, followed by calls, emails - told to wait 15 days again.

today, received SMS - "need another 15 days to investigate".

seems nobody wants to deal with this billing error crap... likely caused by some billing clerk or IT worker.

or...their accounting software is so good that they came alive and decided to charge more after turbo!

Sorry.... been a few days snce u posted, cant remember all.... this thread moves vv fast!

Yr router can do 500.... what u get is too slow.

What modem u hv? u gotta tell all... then only people can comment.

If modem no good, they will surely replace.


Also, please test again with tm modem, tm router... better find a laptop to test ethernet.

When the guys come, they ONLY test tm supplied eqpt, ethernet with their laptop.

They will not bother or want anything to do with yr own router or other devices. Or wifi.

If they find no problem with their eqpt, they will charge u rm53 for visit.

Dun really know... so far, i hv not been charged for any visit.

ok, gud 2 know.

ac56u same class as my ac1300uhp.

nat acceleration should be set to enabled since speed is >100mbps... for better performance.

i get 680-700mbps with LAN.

why not full 800... i suspect due to my device.

unifi guys use own laptop, get 820-825.