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TIME [OFFICIAL] TIME Fibre Broadband™ v4, Experience the ONE TRUE 2Gbps

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voncrane
post Apr 14 2019, 07:26 AM

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QUOTE(vernon91 @ Apr 14 2019, 12:02 AM)
anyone having problem connecting to item.taobao.com? hmm.gif

Request timeout

the rest of the taobao site is working except this.
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I can't reach it too on my end..

QUOTE(breekachu @ Apr 14 2019, 04:01 AM)
Thank you biggrin.gif. Oh ya does time throttled Torrent? Or just full speed?
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So far, none that I've experienced.
voncrane
post Apr 17 2019, 10:06 PM

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QUOTE(rizqeenizdral @ Apr 17 2019, 03:17 PM)
"Did you happen to complain on the current router that you are using"
I don't know what u meant by this. I received an email saying:

Hello rizqeenizdral,

Thank you for your support. We hope you have been enjoying your pure fibre broadband experience.

Your TIME Fibre Home Broadband 500Mbps contract has been renewed for 24 months with a complimentary TP-Link AC1200 router.

We'll send you an email real soon confirming your installation appointment.

Have we got your details right? Check them below and let us know if we haven't.
Contract Term

A new 24-month contract term will commence upon your new plan activation.

So I called the customer service to rectify this issue because I didn't request for any plan modification or new router.

"did you fill up any online acknowledgement to renew it ?"

No, I DID NOT. That is why it is so strange.
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Do make sure they reverse the changes and leave you contract-free.. Even though I use it, It's a poor router for contract renewal.
voncrane
post Apr 27 2019, 11:04 AM

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QUOTE(nonexno @ Apr 27 2019, 08:48 AM)
Just signed up for time 100mbps.

Everything is smooth. But torrent download only 500kbps? Is it cause of standard router?
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Nope.. Shouldn't be because of the C1200.. Check your home network has been optimized and the torrent has decent seeders. Once you can rule out its not from other sources.. Then yeah, turn to the router.. Might need a reset and or more configuring.

This post has been edited by voncrane: Apr 27 2019, 11:05 AM
voncrane
post May 1 2019, 02:11 PM

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QUOTE(geekystef @ May 1 2019, 12:49 PM)
Ah, I see. Thanks for that info. Is there a way to "insist" on a good installer? How was yours done?
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AFAIK, you can't choose your installer.. However, you can monitor the installation and ensure it's done properly. So far, mine was a tiny hole (still is), just enough to pass the cable through. They did seal the holes with some white paste that hardened around the cable, so creatures don't crawl in through that.
voncrane
post May 2 2019, 05:33 PM

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QUOTE(bakry @ May 2 2019, 02:28 PM)
package can be transferred to someone else or not?

For example, im moving out of my condo to a landed house.
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Yep.. There's a relocation/transfer fee though.. I forget which and or how much.
voncrane
post May 6 2019, 02:07 AM

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QUOTE(lauyah @ May 6 2019, 01:42 AM)
im experiencing connection problem to non local server. hope im not alone.
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What server? Perhaps I could test on my end and report..
voncrane
post May 6 2019, 02:17 AM

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QUOTE(lauyah @ May 6 2019, 02:11 AM)
kshowonline.com

checked status it was online. manage to load it once, but very slow.
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Yep.. I too can confirm it's loading extremely slow.. Waited over 30s and only the tab title loaded, page was blank.. Still loading. sweat.gif
voncrane
post May 6 2019, 10:37 AM

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QUOTE(asellus @ May 6 2019, 07:35 AM)
If it kshowonline.com, try disabling your antivirus web scanning service, or whitelist the website, then try again. Malwarebytes blocks that site for distributing trojans.
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I see.. Decided to try it on an iPad just now and it's still slow. Last night was on a Bitdefender and Malwarebytes protected system..

QUOTE(HMMaster @ May 6 2019, 09:28 AM)
Recently received a SMS saying that there is a firmware update for my Time router. Anyone that updated it? I'm not using it as a main router anymore, only as a access point. I wonder if that will receive an update or not. (Btw, previously I think I flashed it to the non-Time firmware during the backdoor problem)
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I don't recall receiving any sms.. But they did email though.. I'm not bothered. Disabled remote control amongst other stuff.. Current fw is stable enough for now. If in future I encounter issues? Will flash and factory reset. As for it performing an automatic update as an access point? I doubt that. I stand corrected though.
voncrane
post May 14 2019, 01:41 PM

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WTA... If bill (not payment due) date is 5th of every month, when does TIME charge the registered auto-debit card? Before or same day? Also, if they try to charge and got an insufficient funds or whatever response, do they give notice and retry the next day?
voncrane
post May 14 2019, 08:18 PM

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QUOTE(donhue @ May 14 2019, 08:12 PM)
My bill date is 8th.. historically, my autodebit have been charged between 14th to 19th.. no specific pattern..
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Ah.. As long as it's after the bill date, giving me time to inspect the bill and ensure my BP card has sufficient funds... It's okay. Thanks.
voncrane
post May 28 2019, 09:55 PM

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QUOTE(UsernameCopied @ May 28 2019, 09:12 PM)
So, if the server is further then 100mbps and 500mbps will have a difference in ping? Or is it still about the same for gaming?
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Rough analogy to help explain..

Car A... Can drive at 100km/h max.
Car B... Can drive at 500km/h max.
Distance to travel is say 50km away.
Minimum travel time required to arrive safely and early is 1hr.. More than enough for both cars going at full speed. But wait, all that speed won't matter if both cars are stuck in the same 2hr jam. Think of the jam as Latency.

QUOTE
Latency, measured as ping, refers to the average total time that it takes your gaming device to send data to the game server, and back to your device. Latency is measured in milliseconds (ms) so if your ping is 100ms then it takes 100 milliseconds for your computer to respond to a request from the game server.

voncrane
post Aug 2 2019, 06:50 AM

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QUOTE(Theira @ Aug 1 2019, 12:08 PM)
whats the difference between the default router of TIME vs the upgrade router
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IMO... If you have to ask, then you probably do not need to upgrade from the default router. Save your money.
voncrane
post Aug 3 2019, 01:53 PM

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QUOTE(geekystef @ Aug 2 2019, 11:00 PM)
I apologise in advance if I offend anyone by what I am about to say. I'm truly so fed up, angry, and frustrated with TIME ever since I had it installed. As much as I despised the various aspects of UniFi, my experience with TIME is worse. I've come to regret my decision of switching over to TIME. In my eagerness, I've ignored the various complaints in this thread and dismissed the bad experiences that I've heard from some neighbours etc. I thought they were overreacting. But it turns out that their complaints were legitimate and I'm the idiot.

From the beginning, I've had troubles with TIME. The installation was delayed multiple times (and I had to take leave multiple times to accommodate them just to get it done). It was an utter mess. I should have taken that as a sign of trouble to come but once again, I dismissed that red flag. Then, once installed, the signal from the router was ridiculously weak in some spots in the condo and in these spots, there is no massive wall blocking the coverage nor are they far from the router. Yes, I am aware that 5GHz is not wide enough while 2.4GHZ is better for wider coverage but it doesn't make a difference. Btw the issues (frequent disconnection, slower speed etc.) are worse at night.

I understand that many have suggested a change of router but the very fact that one is expected to change the stock router to even receive a decent (not asking for perfect) connection is absolutely unreasonable and unfair to the customer. From the very start, the stock router has not been the most stable or reliable of devices. Why is this defective and unstable router given to the customer in the first place? I'm not even asking for super fast connection, just stable to begin with. What's the use of a fast connection if it's essentially unstable??

Since the night before, the router keeps disconnecting and restarting by itself, over and over again--with intervals of 15+ minutes at a time. No amount of resets or restarts helped. It's driving me insane with frustration. Mind you, this is only less than three months into the contract.

When I called CS, I was given acknowledgement that it could be a hardware issue and the technical dept will give me a call back. I never got that call back until I called CS again hours later. This time, CS told me that they cannot promise me a timeline of when the technician will come over. I had to plead with them to put in an expedited request because I need the internet connection for work purposes.

When I finally got a call from a technician, he was the most unprofessional technician I have ever encountered. He is completely unaware of the details of my problem and I had to brief him ALL OVER AGAIN. What is the point of the report then? He refused to come over today or even tomorrow and he can't even promise the time on Monday. So, what am I supposed to do? Just drop everything at work immediately and rush home at ANY time within minutes? I, as a paying customer, had to beg him to come tomorrow and he finally agreed.

I'm utterly shocked at the unprofessionalism and incompetence of TIME CS and technicians. I thought UniFi was bad but my goodness, TIME is worse.
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Buddy.. What can I say... We have one of 2 options..

Option 1... Remain at their mercy and keep suffering.. You could try complaining to the relevant government bodies, etc.. See if any effect.... OR

Option 2... Take charge of your networking troubles. From what I've read, 99% of your issues will be solved by getting your own router or perhaps 2. I moved from Unifi and had the C1200.. Now I've got two C1200s connected together..tweaks here there, flash fw..etc and boom, all areas have full signals.

I understand your frustrations and like you, require mine for work and general household usage. So if I had to weigh between mine and household happiness vs waiting ages on principles and let TIME/TM come fix the mess? I chose to go with the former.. I took charge of my network health and while I understand, not all can handle such or be bothered.. I encourage you to do the same. Letting the ISP worry about always ensuring I have my full subscribed speeds.

This post has been edited by voncrane: Aug 3 2019, 07:51 PM
voncrane
post Aug 23 2019, 07:46 AM

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QUOTE(senscents @ Aug 21 2019, 04:21 PM)
Seems 1m of cable is just enough, from the desk to the cpu under the desk.
Can any sifu recommend cat5 or 6 cable, might consider to purchase it.
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I'm using Ugreen CAT6A cables all around.. Even at 15m, can still easily max out speeds. Highly recommended.
voncrane
post Aug 24 2019, 12:42 AM

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QUOTE(senscents @ Aug 23 2019, 04:03 PM)
Good to know this reliable brand of cable, mind to share where did you purchase it?  I need around 18meters for the furthest room. Can pm. Thanks
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Yup.. I got mine from their official store on Lazada. Got during sales and it was quite cheap. They do ship from China, so delivery will take awhile. Expect about 2 weeks.. Local sellers can be found (faster delivery), so really up to you as to where you feel most comfortable to purchase. Installer helped me drill holes and run the cables neatly all over the place. This being an extra service, have to pay the installer directly. Rest assured, it's a fair and standardized price set by TIME. I've got full speeds everywhere that matters and barely notice the cabling along the walls (cuz skirting, cable color, etc).

This post has been edited by voncrane: Aug 24 2019, 12:44 AM
voncrane
post Sep 14 2019, 05:12 AM

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QUOTE(tohca @ Sep 13 2019, 09:01 PM)
Would appreciate if you can give some practical example of how ipv6 is better than ipv4.
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How about ten good reasons? Just Google and do a little bit of light reading.. I have mine enabled on both routers. No issues till date.

The current 4 billion IPv4 addresses are largely exhausted , - making the transition from IPv4 to IPv6 ineluctable. IPv6 is integrated into Microsoft, Linux, Mac and Android OS, as well as in all professional networking equipment. The global Internet backbones and the top domain names servers are IPv6 compatibles too, and ready for the transition. Many countries, including US, China, India, Japan, South Korea and European countries are actively promoting the transition to IPv6. IPv6 brings several advantages, including:

*Scalability with a very large IPv6 address space (2128 addresses), enabling to provide unique and permanent IP addresses to each and every device.
*Address self-configuration mechanisms, (SLAAC) easing and reducing costs of deployment.
*Improved security and authentication features, such as mandatory IPSec capacities and the possibility to use of the address space to include encryption keys.
*End-to-end connectivity with real authentication (NAT free).
*Improved Security (IPSec, etc.)
*Mobility features, enabling a seamless connexion when moving from one access point to another access point on the Internet.
*Multi cast and any cast functionalities.
*Fully Internet compliant with a global deployment and accessibility

More importantly, the on-going work to improve standards and solutions of Internet related protocols and security mechanisms are now focused on IPv6. IPv4 deployments will not benefit from the on-going improvement of the Internet architecture and will face an increasing number of enablers that will become deprecated.
voncrane
post Sep 27 2019, 07:31 PM

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QUOTE(kennywai @ Sep 27 2019, 02:59 PM)
with LAN cable expected to reach 500mbps ? on wireless no guarantees anywhere close ? i mean i am fine with high 300s or low 400s.. but currently only getting 150+ while during set up i can get 500mbps on the speed test.
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Earlier you mentioned that during setup, you were able to get a very satisfactory 530+mbps U/D. Was this via wireless or wired connection? Also what router are you using and is it capable of consistently delivering full 500Mbps over Wi-Fi?
voncrane
post Sep 28 2019, 08:06 PM

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QUOTE(un.deux.trois @ Sep 28 2019, 03:45 PM)
Does TIME throttle torrent? My torrent is downloading at low speed despite many seeders. Speedtest shows very good results. Or is there any settings that I don’t know for torrents?

Thanks.
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AFAIK...nope, no throttle. Unless you've breached what they may consider as their FUP limits. But most likely, it's probably the torrent connection itself. Perhaps not enough seeders and or low quality seeders.
voncrane
post Dec 17 2019, 10:32 PM

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QUOTE(sai2 @ Dec 17 2019, 05:38 PM)
I apply Time Fibre thru a dealer and they said not their own staff come to install, only the Time company staff come to install.
I tot all the dealer send their own technician to install ? How come it is the opposite ?
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This is correct...An official TIME designated installer will arrive for installation.
voncrane
post Dec 19 2019, 07:24 AM

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QUOTE(sai2 @ Dec 18 2019, 08:01 PM)
Some dealer/distributor in this forum talk like they have their own team of technician and handle the installation themself.
So all installation are only done by official TIME designated installer
These dealer/distributor only help you register set installation date and provide after sales service
Am i correct ?

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Yes & Yes...Plus what jjj2 posted..

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