.
This is likely only temporary from UMobile because of intense competition from TM Unifi Mobile RM59 promo and YTL Yes RM30 promo.
.

Maxis did not join the battle🤔🤣

let them fight said maxis

What is the threshold for the data usage for umobile plans?
Now heard using more than 200gb kena banhammer for p99/p139?

UMobile should stop the unlimited crap before its network can take such a stress...

May I know you subscribe the new line and then terminate within 10 days?
And are you subscribe the plan during "Cuba try lah" campaign?
Perhaps you can post the T&C umobile at MCMC there, so that they won't push here push there..

[b]#UCubaTry 7-day Money-Back-Guarantee (23 April – 31 October 2019):

#UCubaTry network trial is open to new and existing U Mobile customers
Worry-free experience: Enjoy FREE unlimited 4G high speed data, calls and 30GB data for mobile hotspot throughout the 7-day period. No strings attached.
Seamless and hassle-free: Unlimited HERO P99 plan will automatically be activated on the 8th day and the 7-day trial advance fee of RM99 will offset the first month’s subscription fee.
7-day Money-Back-Guarantee promise: For customers who terminate the trial within the 7-day period by logging on to the U Mobile website, the initial advance fee of RM99 will be refunded within 14 working days. This means there is total money-back-guarantee.
Trial excludes SMS, International Direct Dialling (IDD), roaming and purchase of content/bundle.


Here the link during their campaign, https://www.malaysianwireless.com/2019/04/u...en-smartphones/

Yes signup new P99 line and then I terminated after on 10ish days
and yes it's cuba try trials

thing is I didn't terminate it within 7days. But it's was a different type of refund, it's the upfront payment that refundable(RM100 - days used fees) when I signup as well as terminated days the agent did say it will be refunded in 3months(also got my recorded bank info all that) as well as the agent I talked to via umobile center call. I might have the call recorded but for the paper like signup and terminated form I didn't get a copy and neither I get any email about any of those. I suspect they do this to avoid giving us evidence to get to them. Really need to be aware of this cunning move by U mobile

they don't give damn..
unless they lose out high ARPU customers in big numbers

Suddenly today no signal at all at my house. Thank god I'm not relying on um data at home since already got wifi.

Later got hot soup to see 🔥😁

Me too, this few days but almost more then a week 😔

🤣😅😂

Well if u see..
They normally don't involve in those fight....
Would instead focus on so called "quality service".....
Only Digi, UM & Celcom does.. but now seems like it's expended to include YES & TM too..

Yup,

.
Maybe the following term applied in your case, ie your RM100 = premature cancellation fee; .......

["6. Contract Period will be applicable when devices are bundled together with the Service. We may impose cancellation charges/fees (including unpaid device price) if you terminate the Services (or we terminate due to your non-compliance) prior to the agreed Contract Period. Contract Period may also be referred as “Minimum Period” or “Minimum Term”."] https://www.u.com.my/tnc/666
.

Or your RM100 = the monthly fee of RM99 ++ , .......

["1. You must pay the Monthly Fee in full even if you do not use P99 or P139 to the full value of the service for the month, and no part of the Monthly Fee will be carried over to the following months. Any usage exceeding the Monthly Fee will be billed to you on monthly basis. Monthly Fee may be used interchangeably with Access Fee or Monthly Access Fee in www.u.com.my or in your bill. "] https://www.u.com.my/tnc/1131
.

This post has been edited by lurkingaround: Feb 3 2020, 06:17 PM

If terminate on 10 days, I guess a bit difficulty to fight with UM coz already mentioned within 7 days.
Normally once they sign up, you will receive email saying that "Thank you join to Umobile". And then there is T&C contract and application form inside your email. You try to check for it.

I suggest you call to MCMC push them the status.. So that MCMC will push to UM.
Anyway, Good luck and hope you can success..

maybe cell tower in your house area got hit by thunder lightning

Maybe too hot weather

too much user abusing the network..
the area cell tower equipment got burned @ crashed

I’ve literally no idea who sends it via credit share.... maybe it’s umobile refunding me my RM3? But at the same time bill me rm0.20(update: after posting this now I got another rm1 and at the same time billed another rm0.20)





This post has been edited by yongtjunkit: Feb 4 2020, 04:58 PM

huh..
why the part by part "refund"
and the 0.20 fee..

don't think UM does like this...

Suddenly today line very bad
2, 3 mbps down, 0.1 mbps up