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 Umobile Thread V11, Your Passion Drives Our Unlimited Ideas

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SUSAgsx
post Jan 10 2020, 11:53 AM

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QUOTE(PJng @ Jan 9 2020, 11:51 AM)
Very smooth playing, let running 3 mins no buffering
Bandwitdh stat on youtube go up to 2.xmbps
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Jealous cry.gif

But what I heard if u used more than 50GB per month ur line get suspended? lol
SUSAgsx
post Jan 14 2020, 10:44 AM

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QUOTE(ikengkai @ Jan 14 2020, 10:28 AM)
Hi all Sifu,

Want to ask whether browsing with USB 4G modem (eg:  https://www.dlink.com.my/product/4g-lte-usb-adapter/ ) will consider hotspot and use up the giler plan hotspot?  Haven't bought the USB 4G modem yet, just want to enable 1 PC for internet. Terima kasih.
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Yes any non-phone device (telco detect it by the imei) will count as hotspot quota

unless u use the *uhem* type of devices



SUSAgsx
post Jan 28 2020, 10:27 AM

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QUOTE(nazrul90 @ Jan 27 2020, 09:14 PM)
a
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QUOTE(dgboy @ Jan 27 2020, 11:24 PM)
  a
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>Dude open an MCMC report asap request a refund and attach the picture
>They will say ohh we will refund after X days and the nothing then call again same thing in support line (I had experience that personally)
>It's ur RM3 they can't just take it. Realistically that means steal

This post has been edited by Agsx: Jan 28 2020, 10:30 AM
SUSAgsx
post Feb 3 2020, 12:51 PM

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QUOTE(JuneResources @ Feb 3 2020, 12:26 PM)
May I know you subscribe the new line and then terminate within 10 days?
And are you subscribe the plan during "Cuba try lah" campaign?
Perhaps you can post the T&C umobile at MCMC there, so that they won't push here push there..

[b]#UCubaTry 7-day Money-Back-Guarantee (23 April – 31 October 2019):

    #UCubaTry network trial is open to new and existing U Mobile customers
    Worry-free experience: Enjoy FREE unlimited 4G high speed data, calls and 30GB data for mobile hotspot throughout the 7-day period. No strings attached.
    Seamless and hassle-free: Unlimited HERO P99 plan will automatically be activated on the 8th day and the 7-day trial advance fee of RM99 will offset the first month’s subscription fee.
    7-day Money-Back-Guarantee promise: For customers who terminate the trial within the 7-day period by logging on to the U Mobile website, the initial advance fee of RM99 will be refunded within 14 working days. This means there is total money-back-guarantee.
    Trial excludes SMS, International Direct Dialling (IDD), roaming and purchase of content/bundle.
Here the link during their campaign, https://www.malaysianwireless.com/2019/04/u...en-smartphones/
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Yes signup new P99 line and then I terminated after on 10ish days
and yes it's cuba try trials

thing is I didn't terminate it within 7days. But it's was a different type of refund, it's the upfront payment that refundable(RM100 - days used fees) when I signup as well as terminated days the agent did say it will be refunded in 3months(also got my recorded bank info all that) as well as the agent I talked to via umobile center call. I might have the call recorded but for the paper like signup and terminated form I didn't get a copy and neither I get any email about any of those. I suspect they do this to avoid giving us evidence to get to them. Really need to be aware of this cunning move by U mobile
SUSAgsx
post Feb 4 2020, 11:56 PM

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QUOTE(JuneResources @ Feb 3 2020, 05:38 PM)
If terminate on 10 days, I guess a bit difficulty to fight with UM coz already mentioned within 7 days.
Normally once they sign up, you will receive email saying that "Thank you join to Umobile". And then there is T&C contract and application form inside your email. You try to check for it.

I suggest you call to MCMC push them the status.. So that MCMC will push to UM.
Anyway, Good luck and hope you can success.. bruce.gif
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I already said it's not about the cuba try within 7days that u will get refund within 2weeks doh.gif
it's the freaking upfrontpayment that is eligble for refund within 3months. IT"S TOTALLY DIFFERENT THING

It's ok, I don't think u guys know what to do also but thanks anyway
SUSAgsx
post Feb 5 2020, 10:02 AM

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QUOTE(JuneResources @ Feb 5 2020, 09:41 AM)
Oooppss.. sweat.gif I'm sorry for it..
I only know the cuba try campaign... For the latest one, I'm not so sure about it..
Sorry about that... notworthy.gif

Try to keep harassment to MCMC (by phone call) there so that keep pushing forwards to UM.
Sometimes it will take more than 2 months to dispute while investigate...
Like my case, take almost 1 year already but yet still pending.. And still I keep harassment to them...

I don't think U mobile will throw aside your case since you already report to mcmc.
Else, the service provider kena saman to the mcmc.. Unless this company so rich and tahan to pay saman (Then totally speechless..)
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1 YEAR?! and nothing happened?!! so that means they can just ignore ohmy.gif I don't think they will refund if it's already 1year
What is ur report about?

SUSAgsx
post Feb 5 2020, 11:29 AM

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QUOTE(JLA @ Feb 5 2020, 10:14 AM)
deposit is used to cover late due date bill payment. just like water or tenaga bill.  as long bill semasa  + tungakan less than deposit no potong warning given.

when you decided to terminate the service, dont paid bill in full. let due bill amount over the deposit.  terminate no problem but i dont think you can mnp with unpaid bill.

advance payment is used to pay first month bill
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it's 1st time sign up 1st month and also the upfront payment is required to sign up a new line
I used the first 10ish days, they let u go smooth for 7days(after cuba-try trial ended) on 8th days it become capped and slow, no good > terminate la

I know manual deposit in-app/website cannot refund as it's written on their T&C
But upfront payment in cash by the counter(first-time signup/upfront payment) will get refund in 3months if terminate within 30days


QUOTE(JuneResources @ Feb 5 2020, 10:30 AM)
It is regarding TM Unifi case (Sorry out of topic, not the U Mobile case blush.gif ), nothing related for refund duit.
Cannot say nothing happen, they got do something lah, start on this year 2020... Just die die want rompak from government to support infrastructure.. You know, everything is $$$.. whistling.gif

This year they start do something since taking too long that the report open since on Mar 2019. (Oh ya, another month is really exactly 1 year..)
They keep close the report, until I shout them if wanna to keep close the report. Then I should ask Gobind minister whether is it like this standard procedure or not. devil.gif

I won't be talk so much about that since this thread is regarding U mobile.. Later admin shout me.. unsure.gif
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so, what happended "start on this year"?

This post has been edited by Agsx: Feb 5 2020, 11:30 AM
SUSAgsx
post Feb 5 2020, 06:13 PM

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QUOTE(yongtjunkit @ Feb 5 2020, 05:05 PM)
So apparently that’s the refund process, at least for this content provider ( I reported this issue straight to mcmc after they gave inconvenience during my 1st attempt on twitter)
user posted image

🤔, pop up ads, I don’t think the Adblock app would help on iPhone?
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Man I will switch telco already. RM0.4 also wanna steal
Which category u pick when report MCMC? I feel like it's a real MCMC employee talking to you instead of Umobile people

QUOTE(lurkingaround @ Feb 5 2020, 04:56 PM)
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When you first signed-up for the unlimited RM99 Cuba-Try-7-days promo, how much total you paid to UMobile.? RM100 or RM200.?

1st 7 days smooth but on the 8th day, capped and slow = so manipulative and exploitative if true. Maybe better to test a celco network service by using its prepaid Starter-pack.

In my case, postpaid UMobile "unlimited" GX50 has been smooth in the Klang Valley since Day 1 in Jan 2019. I get full 5 bars signal reception on 4G and 3G at my house.

Note that UMobile's 4G LTE Band 7/2600MHz signals are not good at penetrating walls = better to use 3G/900MHz for GX50/30. 3G can give top speed of about 10 Mbps. 4G normal speed is about 30Mbps and top speed of about 100Mbps.
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RM100
I dk other plan, and your isn't trials so they have no reason to let u "feel good" within the trial period. Then cap your ass after they confirmed u can't ask for refund anymore.
SUSAgsx
post Feb 13 2020, 08:58 AM

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QUOTE(westlife @ Feb 13 2020, 08:54 AM)
https://www.soyacincau.com/2020/02/12/umobi...s-faster-speed/

nice to see but not good to use plans. 😜
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lol yeah and suspend your account when use too much
SUSAgsx
post Feb 24 2020, 01:41 PM

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QUOTE(joshhd @ Feb 24 2020, 01:24 PM)
For Digi Infinite, do you need any VPN to bypass 1TB FUP? Or Digi don't throttle your speed even after you used for more than 2TB?
For MaxisOne Prime, which VPN do you use to continue download/upload stuff after 1TB?

You may PM me to reply me.
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No vpn can bypass, VPN is just a place u goto so ur isp can't see where u going to browse. the 1TB usage will forever in digi database and u will be throttle for the month.
u better off get a fiber or change telco plan otherwise u are stuck with 1TB
SUSAgsx
post Feb 24 2020, 02:38 PM

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QUOTE(joshhd @ Feb 24 2020, 01:57 PM)
How about DNS (like 8.8.8.8 or 1.1.1.1)?
Can ISP see see what websites you surf to (although it bypasses blocked websites)?
For Digi Infinite, what's the throttled speed again? Any exceptions on certain websites/services?
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Yes, Your ip and data aren't encrypted.
but they can only see some part if u use https like facebook.com
if u use http they can see everything like facebook.com/login facebook.com/gaywhatever

DNS only replacing ur original dns server(in your case from ISP) to google DNS server.

Technically it works because of malaysia ISP blocking website method is removing *ehem* porn xxx through their own DNS server..... which is really shit and easy to bypass

 

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