Free Pop corn ?

I am unsure if it is because of all the evidence I collected from here regarding users who are paying RM 189 for 100 Mbps who are going to get Turbo to 800 Mbps while I am still using 30 Mbps at RM 199 excluding SST and blast to top management of TM with stakeholders, ministries, media in the CC list .

I think they did take it very seriously and make necessary revision, but I think as long as even they didn't give u 800, but they did revised your price then is ok lo

This post has been edited by leezhijiang: Oct 10 2018, 05:43 PM

I think I have already attached the outlook msg file here before. It contains screenshots of all the evidence I collected to prove about the unfair and inconsistent pricing with message and recipients.

This post has been edited by leezhijiang: Oct 10 2018, 05:50 PM


Attached File(s)
 RE__Complain_On_Unfair_Pricing_by_Telekom_Malaysia__REQUIRED_IMMEDIATE_ATTENTION__1018_01_0000948_TM.zip ( 682.96k ) Number of downloads: 56

According to statistics there are greater proportion of users paying RM 179 for 50 Mbps, and there are still larger proportion paying 329 or 200 ++ over for 100 Mbps, therefore, adjustment has taken place. (My view)

TM now is trying to stop people from pouring in more evidence that customers are paying just RM 189 for 800 Mbps because this affect their earnings

This post has been edited by leezhijiang: Oct 10 2018, 05:54 PM

Is time for everyone of us here blast emails to them regarding this inconsistent pricing. This will benefit a lot of users who are on 30 and 50 Mbps before paying RM 199 / RM 189, but it might affect users paying RM 189 for 100 Mbps before

This is basically my pure opinion. I believe not everyone have 100 Mbps in the first place , as most of them are on 30 Mbps and 50 Mbps which they are paying up to RM 199 per month. They did not receive promotion from TM previously to enjoy 100 Mbps.

Therefore, they are large portion of customers paying for the price of 30 Mbps and 50 Mbps. However, with the price of 50 Mbps, they are customers getting 100 Mbps but the portion is quite small.

I am one of the customer that questioned TM why I couldn't enjoy 500 Mbps or 800 Mbps as I am paying exactly the same price as them and I demand an adjustment either to my month subscription fees or the speed I am entitled.

I believe TM is trying to use the Turbo Upgrade as a chance to standardized the pricing for all customers. However, it is arguable for both situations

1. TM mentioned that the speed upgrade is according to your previous package / subscription instead of the price.
2. The MSAP price before 300 Mbps is RM 139, but many customers being charged at RM 199 including me.
3. With that same price also, many customers are on 50 Mbps package, which is almost equivalent to 100 Mbps RYE package.

I believe based on the above, TM is trying to maximize their profit by upgrading some RYE customers to 500 Mbps only. This is purely my hypothesis

In Singapore 1GBPS connection cost only 69 dollars. Everyone can afford it

I know your feel. Should ask TM revised your price to 200+ after Turbo

I feel the sarcasm. Haha.

They still ignore my issue that I am still paying RM 199 for 300 Mbps but other customers paying the same amount for 500 Mbps. They said they already expedited my Turbo Upgrade totally ignoring the issue keep repeating it is promotion bla bla bla and end my live chat. All my live chat are ended automatically

I already have all the evidence. Yes, I am

Initially, I got the same issue also. I press reset button on the BTU, turn off everything and turn it on back after 15 minutes. The worst case should be 90 ++ Mbps

Try to do 30/30/30 reset on your router and configure it back and tried it via LAN connection using CAT 6

Yes. It fixed the problem. Reset the BTU turn it off, go and have a bath, soak in bath tub think about life. After that get dress and turn the BTU back on

Huawei HG something nia. Better don't reset. Just turn off for longer time

This post has been edited by leezhijiang: Oct 11 2018, 05:44 PM

All shows aired in Malaysia TV has subtitle in Malay

No issues here

Gonna received by AC86U and another AC2600 that I bought from Taobao last week. Can't wait to try it out

My 300 Mbps ly get 50 Mbps upload

You know why? they start realizing that upgrading RYE users to 800 Mbps who are paying at RM 199 will decrease their profit by a lot. Just wonder why Time can do it at RM 199 for 1 Gbps but why can't TM?

I think by the end, they will just revert back to the original price and give you 800 Mbps. Just speed test show 800 Mbps only nia, because it is highly unlikely you able to achieve those type of speed