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Unifi Official TM UniFi High Speed Broadband Thread V35, READ 1ST PAGE FOR TURBO SPEED INFO!

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dickybird
post Sep 29 2018, 12:44 PM

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QUOTE(zioburosky13 @ Sep 29 2018, 12:31 PM)
Price range wise, between MYR 300 - 450, does anyone know which router can support beyond 300Mbps to 500Mbps?

While it is good to get a router than can support beyond 800Mbps, it is a bit overkill when there is no consumer grade Gbps service provider in town, for now.
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QUOTE(kunimi @ Sep 29 2018, 12:39 PM)
Anyone here is ASUS AC66u here?

I just realize my unifi is turbo charged today but my first try on speed test via 5ghz wifi is only around 200mbps.

SO a few question for some pros here.
1.) Will my older TM modem able to support up to 500 mbps speed?
2.) Do I need a cat6 cable that connect between modem and my ASUS ac66u router?
3.) Anyone here using ASUS ac66u acheive 500 mbps via cable / wifi?
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Page 1 first post.
dickybird
post Sep 29 2018, 02:13 PM

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QUOTE(imalmighty @ Sep 29 2018, 01:28 PM)
True, profanity sometimes mean one is not good at expressing oneself and lose control. That part i really dont i understand, suddenly they become law enforcer and adjudicator, why skmm allow TM the button to close case in the first place
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It's not profanity if you just called the spade for what it is, a spade.
dickybird
post Sep 29 2018, 05:28 PM

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QUOTE(fruitie @ Sep 29 2018, 05:24 PM)
TIME has started quietly upgraded some of its users' speed while most of us are still fighting with TM for Turbo speed. doh.gif
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Probably will advise my gf to switch to time since her condo is Time fibre installed.
Right now she's still on VIP 5 paying RM 139!
dickybird
post Sep 29 2018, 05:38 PM

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QUOTE(tsmin1989 @ Sep 29 2018, 05:27 PM)
Can I know your house electric is using single phrase or three phrase?

I want to buy but not sure three phrase can use or not because my house have two switch box, one at downstairs and another on upstair.
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TS is of the opinion that power line devices are expensive and sensitive to electrical power disturbance. And it needs to be on the same phase to work.
dickybird
post Sep 29 2018, 05:48 PM

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QUOTE(fruitie @ Sep 29 2018, 05:37 PM)
If TIME is covered in your area, it makes no sense to continue paying high price TM. I switched my friend from TM 50Mbps (free upgrade from 30Mbps) to TIME 100Mbps since her area is TM VDSL only, that means no Turbo for sure. Now paying lower than TM and higher speed, she may be upgraded to 500Mbps for free as reported by other TIME users. She hasn't got any upgrade yet.
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I am just an unpaid kepohci advisor. Unlike the British Residen, my advice is not compulsory to follow. Haha
dickybird
post Sep 29 2018, 05:57 PM

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QUOTE(fruitie @ Sep 29 2018, 05:55 PM)
Me too but I'm slightly better because this friend listens to all my advice. laugh.gif
I even help her to pay her bills since TM days and I earn cash back from my credit cards. tongue.gif

I'm sure your GF will be happier to pay lower price and get higher speed.

Since TM is incapable to do it, let other ISPs earn our money then.
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She is from Pg. Haha. And you know how penny pinching they can be. Haha.
She says she'll do it when she's not so busy with work.
dickybird
post Sep 29 2018, 06:06 PM

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QUOTE(fruitie @ Sep 29 2018, 06:00 PM)
These days TM/TIME/Maxis agents are everywhere, not even require to step out of house to register.

Anyway, back to the topic, I still haven't got any news regarding my Turbo speed. laugh.gif
Next Wednesday is the deadline to know my fate.
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I now have 1 open ticket after my "chat" with Live Chat yesterday.
dickybird
post Sep 29 2018, 06:49 PM

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QUOTE(WaNaWe900 @ Sep 29 2018, 06:33 PM)
Thanks guys; finally yesterday que almost 3 hours at TM Points Damansara Utama  rclxub.gif and have a long discussion...

1. Current package ? UniFi Advance 30Mbps (Monthly of RM179)
2. Current UniFiTV Ultimate (Monthly RM60)
3. Free upgraded somewhere early year to 50Mbps.
= All above causing bills RM200++

UniFi Package

UniFi Package too

So end up below;
4. Eventually my housing only copper so Max 30Mbps !!!
5. Can't upgrade to 100Mbps due to no.4
6. Don't want upgrade to UniFi Advance Pro 50Mbps @ RM199 !!!
7. Said to them better terminate lol..

after a while she's checking then the staff offer me 30Mbps + Ultimate (call @ flat 20 sen/min) at RM149 + 6% SST + 2 years contract  icon_rolleyes.gif  rclxm9.gif  ok lol but really inconvenience to find and get my butt to TM Points  doh.gif
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That's a joke! Why don't they have fibre in your area?
I'd say it is still expensive for this day and age. Why are they making you pay more when others are paying less for faster? Why are they charging so much when the copper infra there using has already paid for itself but now?!
dickybird
post Sep 29 2018, 06:56 PM

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QUOTE(tsmin1989 @ Sep 29 2018, 05:50 PM)
I have no idea how to do, my router on upstair living, my downstairs kitchen unable to receive the WiFi signal. Any suggestion? biggrin.gif
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A wired access point to the stairwell or downstairs to increase WiFi signal strength?

Or a radical repositioning of the existing Router which gives best balance of coverage?

The BTU and the router are not Siamese twins they can live apart.

This post has been edited by dickybird: Sep 29 2018, 06:57 PM
dickybird
post Sep 29 2018, 06:58 PM

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QUOTE(WaNaWe900 @ Sep 29 2018, 06:56 PM)
huhu... yup but fiber only to the box below, from there to each house using copper... not new apartment here. Only way to get fiber inside home is by subscribe to TIME (100Mbps @ RM149) but from neighbor feedback same issue as UniFi too  doh.gif 

so rather 30Mbps @ RM149 with UniFiTV Ultimate ok laa  whistling.gif
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Subscribe to time lah.
And get android TV box.
dickybird
post Sep 29 2018, 07:41 PM

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QUOTE(imalmighty @ Sep 29 2018, 07:38 PM)
Have to be mr mike sometimes, what if i die tomorrow? Never ever getting turbo?
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As long as you don't die a Virgin. It's ok. Remember the dark days of dial up?
dickybird
post Oct 1 2018, 06:51 PM

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QUOTE(stinky @ Oct 1 2018, 12:51 PM)
And so I went to TM POINT Kelana Jaya. Damn it, it was closed down 3 days ago.
So I drove all my way to Uptowm which notoriously hard to get a parking and my queue number >30. I went straight to counter and ask for customer retention form, and they say will call me back to downgrade.

Real shitty that they don’t allow to change package over Livechat
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Park inside Starling lo.
dickybird
post Oct 1 2018, 06:54 PM

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QUOTE(ahlek @ Oct 1 2018, 01:35 PM)
i guess tm start adjust the pricing , some turboed already get additional discount, may be they try to make the price more standard rather than unfair or funny funny different price.

189 = 800 (ultimate +free call)
179 = 500 (ultimate +free call)
169 = 300 (ultimate +free call)
159 = 100 (ultimate +free call)
129 = 100 (1 package + free call )
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I don't think so, they don't want to affect their ARPU if they can help it.
dickybird
post Oct 1 2018, 07:03 PM

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QUOTE(lamusiqa @ Oct 1 2018, 02:57 PM)
After promising to get the technical team to call me and then raised several complaint reports, I kenot tahan already and went straight to TMpoint Cyberjaya.

I calmly explained my frustration of paying RM316 monthly for 100mbps while everyone else is enjoying the same speed at a much lower price then the front desk lady asked me whether I want to downgrade to the new RM129 100mbps package or cut the Turbo queue. I opted for the latter (I wanted a temporary discount OR faster upgrade to turbo'd speed) and then she wrote this behind my queue ticket and told me to explain to the staff at the counter that I demand for a faster turbo upgrade by cutting the queue:

user posted image

When my number came up, I explained the same thing and the staff said she understands and will send the instruction to the Turbo technical team and upgrade my line as soon as possible. The staff at the counter proceeded to give me a customer retention form and I filled it up on the spot. She said the upgrade will take place within 2 weeks.

I guess I'm gonna have to be patient for the next 2 weeks while waiting for the speed upgrade and my 20m Cat7 cables to arrive from Shopee..

EDIT: My Cat7 cables just arrived less than 2 minutes after writing this.. lol
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Well played TM point cyberjaya. They managed to kick the can down the road again and didn't cost them any money. Hahahaha
dickybird
post Oct 2 2018, 11:51 AM

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QUOTE(Pegasus88 @ Oct 2 2018, 11:13 AM)
Im having 500mbps turbo. But due to lack of equipment support, I plan to downgrade to Unifi 100mbps + Unifitv ultimate, total RM159.

But they told me once i downgrade, I have limited chance to upgrade in future, is it true ?

Another option they give me, maintain 500mbps +TVultimate, they give me free new router but have to extent one year contract.

Should I downgrade or extent contract.
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You left out how much you're paying now? If you are paying more than the RM 159 downgrade price then just downgrade. No need to listen to BS about "less chance to upgrade later".

This post has been edited by dickybird: Oct 2 2018, 11:57 AM
dickybird
post Oct 2 2018, 11:58 AM

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QUOTE(jhleo1 @ Oct 2 2018, 10:33 AM)
I am now in RM179 - 500 but no ultimate and no free call. Maybe I will downgrade to RM129 - 100.
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Yes great idea!
dickybird
post Oct 2 2018, 12:19 PM

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QUOTE(Pegasus88 @ Oct 2 2018, 11:30 AM)
I'm paying RM 232+ montly for 500mbps + Unifi TV Ultimate.

Planning to get my own router. Looking at TPlink or Tenda, dono which to get.

My home cable using cat5e, having additional 2 access point. To maintain 500mbps, I need to upgrade 2ap and 3 wifi adapter.

Very dilemma. But my house use internet quite heavy also, plus got 6 IPcam running all time.

Any advise for me ?
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Downgrade now! And buy a new router, the savings from the lesser monthly payments will pay for the router in a few months.
dickybird
post Oct 2 2018, 12:21 PM

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QUOTE(Ranny @ Oct 2 2018, 12:10 PM)
Hi guys. I m now using tp link archer c7. May I know which Lan port is for HyppTV?

Thank you.
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Lan 1 iirc. Am using the same router.
Just login at 192.168.0.1 to check and see.

This post has been edited by dickybird: Oct 2 2018, 12:22 PM
dickybird
post Oct 2 2018, 03:10 PM

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QUOTE(annoymous1234 @ Oct 2 2018, 03:06 PM)
Still no announcement from mcmc? Half day already
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TM is public listed company, any announcements affecting them would probably after 5pm.

QUOTE(lol4291 @ Oct 2 2018, 03:06 PM)
I'm curious, is the current available two plans [RM79 and RM129] the only ones? Or they keeping it this way until the upgrade of current customers is complete?

I'm currently awaiting for my Turbo upgrade here, I know it takes time. It's just that I might move by the end of the year. Supposedly I got the upgrade before I move but the new location got no port available, then does that mean I have to cancel my current subscription and get streamyx, then upgrade to RM129 when available?
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Yes these are the only 2 plans available for new subs.
Iirc, relocation is at no charge to the customer.

dickybird
post Oct 2 2018, 03:32 PM

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QUOTE(lol0919 @ Oct 2 2018, 02:33 PM)
No need like this, just ask live chat support to create a request. Write your own message and tell the him/her to copy and paste it instead.
In the message, state that it is been along wait and even new users can enjoy high speed, it is not fair for you blah blah blah....And tell them you have all the required network equipments for high speed internet including your gigabit router model , cables and if your modem support Gbps link speed,hope they can process your request so that you can get turbo speed asap. The report  priority should set to Urgent.
This works for me that I receive feedback in the next day that I will receive the upgrade within 2 weeks, but actually 3 days without any email and sms.
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Did that already, 3 weeks ago. Nothing.
So now give em hell lo.
These kind of tongkat monopoly companies need to buck up and compete.

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