QUOTE(lol0919 @ Oct 2 2018, 03:55 PM)
Actually I had already submit a lot of complaint report before this, all of them has been closed and the feedback are mostly the pilot phase excuse.
The I try to ask the live support to help me file another request with my own message(politely), and this time they really process my request.
Wonder if this is just because of luck? or the report created properly and forwarded to the proper team in charge or the team decided to process based on my message and networks equipments?...Who knows
You think I don't speak the Queen's English?
When politeness nets you zero results then the dark side of my vocabulary comes into play.
So far, I've had 3 support tickets opened and closed without so much as a remark.
I think they dare not call to ask why I gave their CS live chat no stars.
They opened one more support ticket last Friday and I'll give them the work week before I chat with them again.
A public listed company that treats it's customers like they're dispensable. Tsk tsk.