.I tried. The RM 5 discount voucher dapat but shipping voucher kena minimim RM11.
So had to add another RM6 if don't want pay shipping fee.

How to get so much shipping fee, mostly shipping fee around RM4+ only

Dear All, I bought an item from Shopee Mall seller but realised I bought wrong item. I tried to cancel but seller has rejected it, saying item has been packed.

Unlike Lazada, we cannot reject parcel at door step, so I'm thinking of initiating a return without opening the packaging at all. Will it be a hassle-free return and refund, like Lazada?

Any advice on the best way to return? It's the first time I'm returning an item at Shopee. TQ.

https://help.shopee.com.my/s/article/What-i...y-1542971631532

Thank you for the link.
I have studied this page before posting my earlier question. The reason I'm asking whether it will be a hassle-free return and refund is because I want to know about others' experience, since it is my first time returning a Shopee item.

For Lazada, it's really hassle free after dropping it off, and full refund is initiated right after the worker at MBE scanned the parcel.

Never experience with return item, but cancelled item. You need to get the seller approval before they refund you. So this step really depend on whether the seller is easy to work with or not. For my case, the seller never take action, so it automatically approved after x days.

The seller still can reject your return because it is buyer fault ordered wrong items which doesn't meet any of the listed reasons for return. "Change of Mind return policy is applicable only to certain categories and restricted to certain sellers only."

Yup, seller rejected the cancellation. Thinking back, I should not have messaged seller to ask him to approve the cancellation.

I have read this too. However, unlike Lazada which product page will state "change of mind is/is not applicable", Shopee's doesn't so I don't know for sure.

So the next question is: at what point does Seller reject/approve the return? After they receive the item or before I drop off the item at Poslaju (I understand we have to drop off within 7 days from raising return request?

And if they reject the return after receiving them, it will be sent back to me at no cost, right?

Your pickup attemp has failed on 2020-11-11.Please rearrange for shipment.(POSLAJU:PL8539791755

if happen like this who wrong seller or poslaju

Relax. You don't have to do anything.
They are just too busy to pick up the parcel by the day.

still got 399 ? show me .. might buy another as spare phone

this morning when i check at 10.30am, it was really still at 399. but only the midnight blue or something has stock, the rest all takda.
but now macam deal over, you wait for 12.12 bah.

I mean;-

Buatan malaysia voucher..RM5..min spend 0/1(?)
FREE shipping- minimum spend RM11

I was surprised a forummer managed to get free shipping for a RM5 purchase.
Perhaps there were free shipping (no minimum spend) vouchers.
ONLY SAW those RM 0 SPEND free shipping from mostly China sellers

Same issue faced. The seller asks me to click for refund.
Wth. All discounts gone then ask me refund to buy again

don't click refund, in fact just wait until last day, then click extend shopee guarantee
you may call poslaju yourself to ask them to pick up, unless seller dun wanna ship your order
also sometimes is due to poslaju too busy - not available to pick up

This post has been edited by alexwsk: Nov 12 2020, 09:00 PM

It was a last call, 8pm-11:59pm RM0 free shipping for those sellers who has entitled RM11 free shipping.

Of course, most people are burnt off their $$, and vouchers before night. Perhaps, they continue to pay with credit cards

It was at high risk that I kept Buatan M'sia RM5 until night.

You may discuss with seller like if you placed another order with him on the product you want then return the wrong one (you pay the shipping cost), can he approve the refund after receive it back with good condition? If seller still don't want then cannot, rating part don't recommend you put low because only stupid do that since not seller fault.

If they reject you no point you send it back, and it won't be send back to you unless you pay again shipping cost.

This post has been edited by apalexar: Nov 12 2020, 11:48 PM

The thing is.....this iis how the return process works.
1. buyer file for return & refund.
2. seller approve return.
3. buyer print out return slip and ship back to seller (FOC)
4. seller received package and verified condition, approve refund.
5. buyer receive refund.

So as u can see, seller has to approve return after finding out what is your reason for return.. if u simply put reason "change of mind" im sure seller will not accept and u wont be able to return it.

I'm confused here. So I have to send out first, then it's up to the seller to approve kah?

I see. This makes sense and I understand the rationale behind it.

Shopee should not put "we want buyers to be satisfied....15-day return..." And then add "subject to certain sellers and items" - but not specifying on product page whether that item is applicable.

TQ for your clarification. Appreciate it.

Before you proceed any steps, chat with seller first and see if he agree with return or not.