Worse CS ever!

They should receive the worse CS award. Even Bank Islam CS is better than PBB. hahahahha
If I am their boss, I will be ashamed.

This post has been edited by jiaen0509: Sep 7 2018, 12:26 PM

they post it over to you or you have to collect from the branch?

i am still waiting for the card to arrive and thinking to get trolley set or voucher

November another round to my quantum, hope can use the Bro talk again

Is it the cash back date will be posted differently on each person? because i cant see the cash back yet on my CC detail. Thanks

courier by citylink

what cashback?

if your usual monthly cashback, it'll be credited exactly on your statement date.

if promo cashback, no fixed schedule. usually slightly after 1 month.

PBB CS auto update me by email stating they have file in for management approval to give me back the cashback that I am entitled due to partial statement issue.

Referring to the below, we have forwarded your request for Management approval.

You may refer to the coming October 2018 Credit Card Statement for the outcome.

We hope the above clarifies.

Below are the previous reply when I email them to ask why I didn't get the statement and cashback.

Thank you for your email.

We noted your feedback and would monitor until the transactions reflected in the coming month statement (04 September 2018) before forwarding for Management review.

In the meantime, if you need further assistance, please email us again.

yes, they need the 1st actual statement to be generated before seeking mgmt approval for cb adjustment.

this is to avoid fraud claims.

my supposed Aug statement didnt get generated, i filed dispute in Aug, then was advised to wait for Sep actual statement. Follow-up again this week, now waiting for approval/adjustment.

Cash back swipe 8x get rm50

RM60 not RM50
when you make the 1st 8xRM60?

Only if you win. Not guaranteed you always get it.

It takes how many days for them to reply your email? Hope they can reply me as soon as possible..

1st, when you swipe? The date and time ?

2nd, the up to date cash back now for campaign is Week 5 which is 30th July to 5th August

This post has been edited by TongCN: Sep 7 2018, 03:13 PM

Just to confirm, WK5 casback refers to transaction made on 6 Aug, correct?

Oh nvm

This post has been edited by monoikhwan: Sep 7 2018, 05:13 PM

learn to read the t&c?

Week 5: 30 Jul - 5 Aug 2018

Read here bro

F & B - Weekday Lunch & Tea Time Promotion at Atria Shopping Gallery with PB Card [ PBB | T&Cs ]

Yup, sorry just read about it, but cant reply as I'm out of coverage just now. Anyway thanks for the confirmation.

Neway SS2 is under drinking place so it not entitled for PBQV cash back..PBCS didnt want to tell about MCC code,just tell this is under drinking place & not entertainment category..CS said cant transfer VIP points to PBQM..Lost all my VIP points after terminate this card.