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Credit Cards Public Bank Credit Cards V4, PB Visa Sig 6% & Quantum 5% Cash Back
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winbj
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Aug 23 2018, 10:46 AM
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New Member
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I plan to cancel my quantum visa card since there will be a rm25 ST charge to the card on Sept..Any idea what can i change with just 1000+ vip points on that card? Feel a bit waste if just burn the points like that.
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winbj
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Aug 23 2018, 10:52 AM
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New Member
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QUOTE(cybpsych @ Aug 23 2018, 10:48 AM) Sad  had to burn all the points..
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winbj
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Aug 23 2018, 10:54 AM
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New Member
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QUOTE(David83 @ Aug 23 2018, 10:51 AM) Can it be transferred to other existing card like MBB TP? Anyone tried before? How good if all the points can transfer to Quantum master card
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winbj
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Aug 23 2018, 11:01 AM
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New Member
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QUOTE(David83 @ Aug 23 2018, 10:57 AM) Please give a call to CS and share with us if possible! Will call CS on sept after i get my statement on end of the month. Will update here later.
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winbj
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Sep 2 2018, 11:04 AM
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New Member
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Using PBQV in neway ss2 but unfortunately didnt get 5% cb under entertainment.
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winbj
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Sep 2 2018, 01:17 PM
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New Member
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QUOTE(cybpsych @ Sep 2 2018, 11:06 AM) try calling CS to find out the MCC, and why not under Entertainment category (just wanna know their reasons) Already email PB customer service, waiting them to reply.. Will update here when get their reply.
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winbj
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Sep 2 2018, 01:21 PM
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New Member
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QUOTE(cybpsych @ Sep 2 2018, 01:18 PM) if by call will take you few mins  By call my call charges might expensive than the cash back I should get..haha..
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winbj
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Sep 7 2018, 11:39 AM
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New Member
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Email pbb regarding the partial month statement cycle cash back but didnt get any reply from pbb so i just give a call to pbb cs..been told that it wont be entitled cash back for my july transaction( no july statement given) because i already use the max cash back on the month of August(1st statement on 30 August)..PBB cs is unpolite when talk to their customer! This girl rise her voice when talking with me when i want to file a dispute regarding this matter, and she said i cant file a dispute because i already use the max cash back on August..very disappointed.
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winbj
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Sep 7 2018, 11:47 AM
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New Member
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QUOTE(cybpsych @ Sep 7 2018, 11:43 AM) write in detail and email to them. put some stressors in the content: PBB not honor cb by statement cycle (put screenshot from website), PBB billing system doesnt generate statement for partial-cycle, etc Already email last week but didnt get any reply that why i only call PBB cs..Maybe need to email again and see how.
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winbj
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Sep 7 2018, 11:57 AM
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New Member
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QUOTE(cybpsych @ Sep 7 2018, 11:49 AM) usually take 1-2 weeks, since it requires them to analyze your card spending, propose to mgmt for approval, then credit back the cb. Then i need to be more patient for waiting them to reply my previous email before sending the second email..wait 1 more week before i email again
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winbj
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Sep 7 2018, 12:16 PM
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New Member
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QUOTE(jiaen0509 @ Sep 7 2018, 12:15 PM) Lucky already someone pick up your call. haha Worse CS ever!
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winbj
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Sep 7 2018, 03:06 PM
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New Member
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QUOTE(skty @ Sep 7 2018, 02:24 PM) PBB CS auto update me by email stating they have file in for management approval to give me back the cashback that I am entitled due to partial statement issue. Referring to the below, we have forwarded your request for Management approval.
You may refer to the coming October 2018 Credit Card Statement for the outcome.
We hope the above clarifies. Below are the previous reply when I email them to ask why I didn't get the statement and cashback. Thank you for your email.
We noted your feedback and would monitor until the transactions reflected in the coming month statement (04 September 2018) before forwarding for Management review.
In the meantime, if you need further assistance, please email us again.It takes how many days for them to reply your email? Hope they can reply me as soon as possible..
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winbj
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Sep 7 2018, 05:16 PM
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New Member
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Neway SS2 is under drinking place so it not entitled for PBQV cash back..PBCS didnt want to tell about MCC code,just tell this is under drinking place & not entertainment category..CS said cant transfer VIP points to PBQM..Lost all my VIP points after terminate this card.
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