by "to get this" u meant i cannot get the 100mpbs or the 500mbps turboed?

yes, if they able to give us a date then we happily stick back to current plan but if need us wait till 31st dec 2018 then really geram already 

I rather turbo myself to 100mbps and paying less.

same here...but i was informed via livechat i can remove ultimate tv item and get rm60 reduction, which means down to Rm129 for 100Mbps to be upgraded to 800Mbps (although no definite time given)

Let me know if it's happening 

if u wan that turbo, just treat it as 31 dec 2018, then u r informed now. are you willing to wait that long?

Ok my fault~
[attachmentid=10012205]

when u know u wont have definite answer, and want to make decision, isnt that wad u should do? set ur target to the last day of what they promised ( again this is not from skies the info is everywhere).
if u can wait then go ahead, if not just change now to prevent regret later.

Wow someone get on our fruite nerve. I need a precise date here too I dont care. Since I'm paying a Premium rate

Lets write to gobind twitter him and I will blast email for the upgrade.

Kinda agree with TM CS that if one is already on 139 for 30mbps currently, might as well wait for turbo 300mbps... For an extra RM 10, it's value.... You may think you don't need it but once you have it, you'll lament its loss eventually

Oh yeah, terlupa pulak

thunderbird

If TM is happy to accept words as payment for their unifi service, I am happy to oblige and wait.
So far you can see it is random customer that didn't get email notice that they were eligible to turbo rather than selected customers as they claimed. At least clear their turbo mess first then launch the new plans but no, they create another hot mess four themselves to swallow.

i just wanted a fair price with a fair speed, paying more for something that is worth less just
doesnt feel gud. 

ok...after multiple attempts to use livechat...here goes the salient points of conversation:
- Ruby pack can be removed now even though still in contract
- rm30 reduction on bill
- still eligible for turbo upgrade

- after turbo upgrade, can still remove Ruby and get rm30 reduction

however...i will still go to TMpoint to confirm as I don't want to take any risk..

currently on 100Mbps for rm189

Im wondering if current 100mbps pro plan users such as myself who is no longer under contract could get our monthly prices reduced to RM129 until the turbo upgrade happens..

Pretty unfair for us to pay old price when we're no longer tied to the contract, no?

just curious...you planning to request for reduction before or after Turbo upgrade ?

I don't think anything other than a price reduction is going to cut it. It doesn't make sense to make non-contract pro plan customers to pay RM299 when other users who are under contract are paying only RM129 and no indication when the turbo upgrade would happen.

IMO, they really messed this up.

May be can try your luck to remove Ultimate thus reduce to rm129 if u don't need it.

If allowed n u get turbo speed of 800mbps for rm129 with STD20+ruby+stb, WOW.

Sharing my story that happened last month.

Live chat told me the same but then another department handles the modification of an account. My report was pending for a few weeks until one day they removed the Ruby Plus pack but I did not get a reduction of RM30 as they adjusted the discount amount. So I’m still paying the same monthly fees.

Questioned them why it wasn’t as per what I was told by live chat, they answered me that my package supposed to be RM189 per month so there will be no reduction in my monthly fee, they only remove the redundant Ruby Plus pack from my account and adjust the discount amount.

Not satisfied I filed a complaint on MCMC, conclusion in the end was TM replying back saying RM189 for 100mbps is the lowest that they can offer. MCMC also could not do anything unless proven otherwise with an account number that is paying below RM189 for 100mbps and Ultimate pack which I believe nobody would want to disclose their account number.

They didn't only mess this up. They have been messing these packages and upgrades up for some time now.
I know this will not happen, but this is what I would do.

1. Suspend turbo upgrade for this month.
2. All users remain with current package for this month.
3. All users bill for this month will be RM0.
4. Finalize Unifi packages once in for all, whether 2, 3, 4, 5... different plans to cater for different price points and different speeds. RM79-199, 30M-800M. Subject to technical availability. Should be easy to do since they have user data and usage patterns etc. A little effort and analsysis should cater for most user needs.
5. Announce the new plans within 1-2 weeks.
6. Each user can pick the package that best suits their usage pattern, based on price or speed.
7. Each user can switch to the chosen package via customer portal, customer service, TMPoint, agents etc after accpting T&C etc.  Switch must be done in 2-3 weeks.
8. New contact for 1-2 years based on current status or equipment change etc. I think most users would not mind this.

Benefits:
1. All users will be standardized to newly available packages.
2. TM will prevent Unifi users from switching to Maxis within this month.
3. Users get one month free internet for this mess.
4. TM loses one month revenue as lesson not to mess things up.
5. TM will retain users for the next 1-2 years due to contract.
6. Customer service, TMPoint will not have to handle user complaints due to this mess.
7. This thread will have less complaints...

Yes and no I guess? I did casually contact TM through Twitter and they said pending for Turbo upgrade and asked to wait. When we get the Turbo upgrade, 800mbps and Ultimate pack at the price we are paying is a steal, this I have to agree.

The main issue is that some were able to get Ruby Plus removed without any adjustment to their account, so I believe they are now paying around RM159 monthly. Problem is MCMC won’t do anything to help as I am unable to provide an account number that has this. Showing a screenshot of their account dashboard or their bill statement without account number not accepted as an evidence.