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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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fruitie
post Sep 15 2018, 09:38 PM

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QUOTE(klckm88 @ Sep 15 2018, 09:30 PM)
My place indeed got TIME internet,jus my unifi still in contract,for 6 more months.if terminate now got penalty for the remaining months right?
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TIME will pay you back and compensate in your bills for RM 500.
TIME dealers in the thread will assist you.
fruitie
post Sep 15 2018, 09:52 PM

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QUOTE(CP88 @ Sep 15 2018, 09:44 PM)
Wow, didn't know TIME will compensate you when you port over to them. Looks like a good deal . drool.gif
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Yes, if you are on VDSL and UniFi cannot be Turbo-ed while TIME is available for you, should go over to TIME.
The dealers will give you a lot of freebies in term of cash back. My friend will not be Turbo-ed as I checked for her, back in end July I switched her to TIME 100Mbps and helped her to get a lot of freebies even though she's out of TM contract.
fruitie
post Sep 15 2018, 10:03 PM

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QUOTE(wilson1stop @ Sep 15 2018, 09:57 PM)
Better wait until end of year or your contract end, as TM will rebate price you overpaid for this year.
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This is not even confirmed or announced.
fruitie
post Sep 15 2018, 10:15 PM

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QUOTE(wilson1stop @ Sep 15 2018, 10:11 PM)
I know about this. What I was trying to say TM hasn't announced or confirmed anything.
You mentioned: "Better wait until end of year or your contract end, as TM will rebate price you overpaid for this year."
fruitie
post Sep 16 2018, 12:33 AM

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QUOTE(Barricade @ Sep 16 2018, 12:30 AM)
Guys the new RM129 100Mbps doesn’t come with hypptv box?
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Nope.
fruitie
post Sep 16 2018, 01:42 AM

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Got a shock that my outstanding payment shows 289.50 (I overpaid 7.50) last month that means the bill was supposed to be 297. mad.gif

The latest bill is not yet ready and I do have a feeling the CS in Menara TM may screw up my package and I am required to pay for penalty for UniFi TV. doh.gif

Time to complain again.
fruitie
post Sep 16 2018, 01:48 AM

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QUOTE(aneip @ Sep 16 2018, 01:46 AM)
I was slapped with 200 downgrade fee after downgraded from 50 to 30. Asked multiple time with 100 & TMPoint that my contract already finish and no fee if downgrade. Anyway, just raise a report. TM fix after few days later. But need to wait for final bill come out 1st to see the details.
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Yes, I have to wait for the bill and I'm not going to pay for this fees. They just messed up with the wrong person.
fruitie
post Sep 16 2018, 11:47 AM

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QUOTE(wilson1stop @ Sep 16 2018, 08:27 AM)
sweat.gif  sweat.gif
I've also checked my Unifi Portal, RM78.60 (SST included) which is pro-rated before cycles.
No extra charges from TM, and also NO RM200 DOWNGRADE FEE as my TM Manager helped me CONFIRMED with HQ before proceed switching...

P/s: Anyway, lodge your complaint and ask TM to waive the fees...
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I was doing it in Menara TM which is the HQ leh. laugh.gif
Anyway, another thing to follow up.

QUOTE(pisces1529 @ Sep 16 2018, 11:22 AM)
Logged in to my portal to check my order, got this RM202 fee but RM0 in Bill Details. 

My package currently is 30mbps RM179, at most transfer ownsership + prorated also RM10 + less than RM179(prorated)

Anyone got this issue? Livechat with agent told me just ignore and wait actual bill  ranting.gif  ranting.gif  ranting.gif
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They will tell you to ignore. My bill cycle ended yesterday and based on the trend, I will get mine on 18th every month. I can tell you the actual bill will be the same too, just prepare to complain if anything unfair. We wait for the bill to see breakdown.
fruitie
post Sep 16 2018, 12:12 PM

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QUOTE(JohnLai @ Sep 16 2018, 11:58 AM)
Exactly, if you asked for billing correction / rebate, TM tends to "reflect the correct amount" after 3 months. In the mean time, "please pay the extra bill to avoid disconnection, it will be refunded into your TM account after 3 months" ranting.gif  Farkkkkk!!!
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3 months no la. Next month if you are on time. I will complain on 18th itself.

QUOTE(wilson1stop @ Sep 16 2018, 11:59 AM)
Sometime will only effect in next bill, thats was told by TM livechat before...

Anything unhappy or felt unfair, just complaint with TM...
You are the boss now!! wink.gif idea...
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Yes, they usually will fix in next month.

QUOTE(pisces1529 @ Sep 16 2018, 12:01 PM)
Ya, I mentioned I keep for reference in case got bill shock on my bill and told him not his fault.
Yes, I need to wait until 25 Sept only can confirm on bill statement. We wait another 2 days and see how's your bill first.
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Yes, I'm curious to see what actually happened.
fruitie
post Sep 16 2018, 12:16 PM

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QUOTE(JohnLai @ Sep 16 2018, 12:11 PM)
No idea, but billing tends to fall under KPDNKK
Internet Service quality = SKMM
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Billing can also complain to MCMC since it's under telco. Else we cannot even complain about UniFi package with MCMC right? laugh.gif
fruitie
post Sep 16 2018, 09:36 PM

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QUOTE(dnfflrz @ Sep 16 2018, 09:35 PM)
At unifi portal, it already stated that I'm on 500mbps turbo upgrade 2018, but when I try speed test, same like before, =.=
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Your equipment issue? Did you restart the BTU?
fruitie
post Sep 16 2018, 09:51 PM

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QUOTE(dnfflrz @ Sep 16 2018, 09:40 PM)
What equipment issue you mean? I'm using the tp-link ac1200, should be ok right? and what is restart BTU?
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AC1200, should be OK for LAN but not WiFi. Still it's a hit or miss router.
Turn off and turn on back your BTU? blink.gif The device besides your router which provided by TM?
fruitie
post Sep 17 2018, 12:42 PM

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QUOTE(nuel92 @ Sep 17 2018, 12:31 PM)
Really? I thought the new 100mbps is not eligible anymore?
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RM 129 for 100Mbps will not be turbo-ed anymore. Technically it's already a turbo-ed plan from 10Mbps.
fruitie
post Sep 17 2018, 12:56 PM

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My bill is not yet ready but I can get a hint from UniFi portal. It shows my Internet is RM 99 and UniFi TV is RM 190. doh.gif

There it goes, as expected something screwed up from the staff. Time to make complaint tomorrow.
fruitie
post Sep 17 2018, 01:12 PM

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QUOTE(silrave @ Sep 17 2018, 01:02 PM)
why so expensive
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Long story but I will not explain in details anymore. I got discount from 189 to 179 few days ago and this screwed up my UniFi TV.

QUOTE(wilson1stop @ Sep 17 2018, 01:02 PM)
LOL, RM192 for TV...
FYI, i can saw my bill in portal but couldnt open/download it yet.
I'm wondering is that RM49 for internet or just no-frill fiber at RM79 indeed?
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Same, can see but cannot download. I will be able to do it tomorrow.
fruitie
post Sep 17 2018, 02:23 PM

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QUOTE(GamaX320 @ Sep 17 2018, 02:23 PM)
anyone login unifi portal? why my unifi acc missing
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Sometimes it's like this. Try again later.
fruitie
post Sep 17 2018, 03:52 PM

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QUOTE(pisces1529 @ Sep 17 2018, 03:39 PM)
Seems like going TM Point Menara TM doesnt get any better also.  doh.gif

My bill details shows in portal but cant see the PDF statement yet. RM202..  bangwall.gif

On the upgrade part, order cancelled but now order processing.  rclxub.gif  rclxub.gif

[attachmentid=10025292]
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No worries, the billing department screwed it up. We can always complain. icon_rolleyes.gif
fruitie
post Sep 17 2018, 05:36 PM

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QUOTE(federus @ Sep 17 2018, 05:35 PM)
I signed up for 30M package last year for RM139, so currently still got a year's contract, I wonder if I'm eligible to change to Unifi Pro 100M for RM129 or not. Anyone switched plan before?
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You will get 300Mbps once your line is Turbo-ed, why wanna move back to 100Mbps with just additional RM 10?
fruitie
post Sep 17 2018, 06:07 PM

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QUOTE(hazairi @ Sep 17 2018, 06:03 PM)
I'm currently using 50Mbps RM180. I'm living at a high-rise. If the infra can't support 500Mbps for the turbo-ed upgrade, what will TM compensate?
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Still no news yet. If you have better options like TIME and Maxis, then go for it.

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