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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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fruitie
post Sep 12 2018, 01:40 AM

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QUOTE(gahkin @ Sep 12 2018, 01:06 AM)
hi , my location is at Batu Caves. I had no idea when will deliver me there. feel like wait for year already. sweat.gif
*
Turbo upgrade just started less than a month ago and will continue until next year's June. laugh.gif
fruitie
post Sep 12 2018, 10:39 AM

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QUOTE(LostAndFound @ Sep 12 2018, 10:37 AM)
Why fear the contract? Plan to move?
*
Sometimes not about relocation, it is more to enjoying cheaper plans in the future. blush.gif
fruitie
post Sep 12 2018, 11:37 AM

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QUOTE(neooren @ Sep 12 2018, 11:32 AM)
Even if your new place no unifi service (for relocation).. Still kena penalty?
*
Unless no Streamyx too, because if no UniFi, TM will offer Streamyx.
If Streamyx is also not available, then will not be penalized.
fruitie
post Sep 13 2018, 12:34 AM

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QUOTE(JohnLai @ Sep 13 2018, 12:28 AM)
.....I am starting to think maybe your phone has bad signal reception issue. Faulty phone antenna or hardware? Do you have any other phone with 802.11AC wifi chip?  sweat.gif
Impossible so close to the router and can't detect the 5ghz signal.......
*
Same here. No other device to test ma? I have a feeling more to devices' limitation.
fruitie
post Sep 13 2018, 01:07 AM

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QUOTE(teehk_tee @ Sep 13 2018, 01:05 AM)
how to check if my speed is upgraded to turbo? i logged in to my unifi account and it says unifi 800mbps - turbo upgrade 2018 (last time was still thank you campaign 2017)

however my speeds are still the same (100mbps)
*
This means already Turbo-ed. Your devices and router are capable to run full speed or not?
fruitie
post Sep 13 2018, 11:32 AM

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I'm having difficulty issue with LiveChat, cannot load it. Anybody else? Using web and app is the same.
fruitie
post Sep 13 2018, 11:38 AM

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QUOTE(lipas @ Sep 13 2018, 11:35 AM)
Pakai Firefox ok saja  laugh.gif
*
OK working now with Chrome but 67 in queue. sweat.gif
fruitie
post Sep 13 2018, 11:41 AM

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QUOTE(lipas @ Sep 13 2018, 11:40 AM)
Yesterday i was 76 hahahah laugh.gif  laugh.gif  laugh.gif
*
Even calling them I was only no. 2 and no. 3, after some time it will disconnect on its own. mad.gif

So, no choice but to wait for live chat CS then. At least the no. keeps dropping.
fruitie
post Sep 13 2018, 11:48 AM

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QUOTE(wilson1stop @ Sep 13 2018, 11:45 AM)
Relax, your turn coming...
I got 1 time, TM asked me waited then get disconnected... (Then I rated 1 star, is he asked me SLOW SLOW WAIT?)
*
I'm already chatting now. Faster than I expected. laugh.gif
Asked me to walk-in to TM Point. sleep.gif
fruitie
post Sep 13 2018, 11:54 AM

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I will drop by TM Point Menara TM during lunch time. Just live chatted, I'm no longer under contract and it ended on 29th July 2017. laugh.gif
fruitie
post Sep 13 2018, 01:56 PM

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Managed to reduce my current package to 159 and will get Turbo in 2 weeks time. rclxms.gif
fruitie
post Sep 13 2018, 01:58 PM

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QUOTE(paradiseisland8 @ Sep 13 2018, 01:56 PM)
Wah turbo how much?
*
800Mbps.

QUOTE(JohnLai @ Sep 13 2018, 01:56 PM)
....you downgraded to 100Mbps? That RM129 + RM30 hypptv? blink.gif
*
No. Still retain my current RYE 100Mbps and will get technical team to upgrade my package to 800Mbps within 2 weeks time.
Removed my redundant Ruby by the way.

This post has been edited by fruitie: Sep 13 2018, 01:58 PM
fruitie
post Sep 13 2018, 01:59 PM

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QUOTE(emilyngsc @ Sep 13 2018, 01:58 PM)
Removed the Ruby pack?  hmm.gif
*
Yes, that's right. Failed to ask to remove Ultimate. laugh.gif
fruitie
post Sep 13 2018, 02:01 PM

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QUOTE(JohnLai @ Sep 13 2018, 02:00 PM)
How in the world you request them to give you turbo 800Mbps in advance?shocking.gif
No one has been able to do so.
*
She sendiri said will help to request without me asking because she wants to stop me from moving to cheaper plan. Then counter offered me again for RM 30 Ruby removal.

She said mine is landed property so can request. She's still doing while I reply here.
fruitie
post Sep 13 2018, 02:04 PM

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QUOTE(hannchua @ Sep 13 2018, 02:00 PM)
How did you get them to upgrade in 2 weeks time?

Did you ask nicely and how long in total it took for u to get the price reduction?

*EDIT* So you're getting 800Mbps in 2 weeks time.... but how?

*ALSO* Which branch and which person?  devil.gif
*
QUOTE(emilyngsc @ Sep 13 2018, 02:02 PM)
Walk-in? This weekend I'll go find them.
*
QUOTE(gahkin @ Sep 13 2018, 02:02 PM)
How u ask for help to upgrade in two weeks time ? I also on RYE2017 100m also wait for 800m turbo coming long neck already. U filed the complaint to them ?
*
Refer to my earlier reply to JohnLai. I am at Menara TM now, the TMPoint there. I reckon HQ will be better and since it's the nearest to me.
fruitie
post Sep 13 2018, 02:06 PM

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QUOTE(hannchua @ Sep 13 2018, 02:03 PM)
Your 24 months contract over? Which branch and if possible, who? hehehe
*
Already over. Now she keeps trying and cannot reduce price to 159 after throwing my Ruby. sweat.gif
Menara TM.

I will update again.
fruitie
post Sep 13 2018, 02:11 PM

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QUOTE(emilyngsc @ Sep 13 2018, 02:05 PM)
fruitie Great news for you. Congrats. Now, I'm going to TM too.
*
QUOTE(OKLY @ Sep 13 2018, 02:05 PM)
Already reflected in account dashboard?

I guess I have to file another complaint?
*
QUOTE(zwanvedder @ Sep 13 2018, 02:07 PM)
so total bill will be RM159 for 100Mbps and turbo to 800Mbps in 2 weeks time? wow rclxms.gif
*
QUOTE(hannchua @ Sep 13 2018, 02:09 PM)
Thank you so much fruitie! Makes sense to head to HQ though....
*
An update, after trying for more than 10 minutes, the system doesn't allow her to reduce to 159. doh.gif

Now can only RM 179 without Ultimate but retaining Ruby : I'm still praying it can reduce to 159.

So it's RM 179 now with Turbo in 2 weeks time.

This post has been edited by fruitie: Sep 13 2018, 02:12 PM
fruitie
post Sep 13 2018, 02:14 PM

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She said actually before 129 plan for 100Mbps was out, can walk in to TM Point to remove Ruby. She removed before. What?!

Too late for me because system tak boleh now. doh.gif
fruitie
post Sep 13 2018, 02:22 PM

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QUOTE(OKLY @ Sep 13 2018, 02:17 PM)
I believe what she really meant was the system had a loophole. As for now, any such cases they will fail to remove the Ruby pack and get a reduction of RM30 in the monthly fee. The case will be handed over to the appropriate department where they will remove the redundant pack and adjust the discount amount.

How we can win this case is if there is someone willing to share their account details with us, then we can all report at the same time.
*
She didn't say it was a loophole, she said can remove and even puzzled why live chat CS told me cannot.
Anyway, nothing much can be done now. So have to accept RM 179.

QUOTE(paradiseisland8 @ Sep 13 2018, 02:17 PM)
Still good this price.
*
Can lo.

QUOTE(Ben Ling @ Sep 13 2018, 02:18 PM)
hmm btw how are you so sure to get turbo upgrade in 2 weeks time? the CS confirmed to you ?

so now u have 100Mbps + Ruby for RM179 ?
*
Yea, she said I can call CS to follow up if I didn't receive email or go back and look for her.

Yes.
fruitie
post Sep 13 2018, 02:24 PM

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QUOTE(iguana_dude_619 @ Sep 13 2018, 02:20 PM)
how did you do it?  ohmy.gif
fark im paying 179 but only get 500mbps  yawn.gif
*
Latest development is RM 179 for 100Mbps and will Turbo in 14 days.
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