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Unifi Official TM UniFi High Speed Broadband Thread V34, READ 1ST PAGE FOR TURBO SPEED INFO!

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fruitie
post Sep 14 2018, 12:59 AM

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QUOTE(blacktubi @ Sep 14 2018, 12:54 AM)
Not possible at all. I benched WS880 at around the 450Mbps mark and that is at at a short distance test.

In fact, getting 500Mbps stable on WiFi is very hard.

You will need a good wireless router and a really good WiFi chip/card on your WiFi devices.

Realistically 300Mbps is the limit with our current devices in the market and that is provided you got good signal. smile.gif
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QUOTE(JohnLai @ Sep 14 2018, 12:55 AM)
I can't believe Fruitie is asking this type of question.  bangwall.gif
Huawei WS880 has 3x3:3 configuration. For 802.11AC, it means 1300Mbps. Factor in protocol overhead etc 1300 x 0.6 = 780Mbps.

Now, here the problem, does your devices have 3x3:3 configuration too? hmm.gif
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laugh.gif I must be sleepy now. laugh.gif
How on earth I'm still expecting the WiFi to spike more than 500Mbps. My apologies. blush.gif
Then I will need to check out the cables I have at home, I recalled we had a few Cat 5e at home, maybe I should grab some from office.

K, spoonfeed me. Itu 3*3:3 configuration, must be super high end stuff right?

The highest end devices I have are my mobile phone LG V30+ and Lenovo X1 Carbon which is my company's laptop.
fruitie
post Sep 14 2018, 01:04 AM

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QUOTE(JohnLai @ Sep 14 2018, 01:02 AM)
LG V30+ and Lenovo X1 Carbon  = 866Mbps with a 2 x 2 MU-MIMO ----> Best you can get is around 400Mbps and lower.
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Aww. Sad to see this. I reckon if I plug in LAN cable (of course Cat 5e and above) to my laptop should max out the speed of around 800Mbps?
fruitie
post Sep 14 2018, 01:08 AM

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QUOTE(JohnLai @ Sep 14 2018, 01:06 AM)
Correct.  nod.gif
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OK, then I can syok sendiri when I go back home once it's Turbo-ed.
Sadly speaking none of our devices at home can fully utilize the Turbo-ed speed, maybe my sister will downgrade back to 100Mbps. sweat.gif
fruitie
post Sep 14 2018, 01:12 AM

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QUOTE(blacktubi @ Sep 14 2018, 01:10 AM)
3x3 WiFi is super rare, basically a technical spec. Realistically to get the kind of speed you need a wired connection.
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OK lo, I already accepted that my WiFi can only reach 300Mbps and may achieve 800Mbps with wired connection. Right?
Then my RM 199 of investment two years ago is still a good one. laugh.gif
fruitie
post Sep 14 2018, 01:15 AM

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QUOTE(JohnLai @ Sep 14 2018, 01:11 AM)
Technically any low end device with 802.11AC 1x1:1 configuration can have link speed (PHY) of 433Mbps at 5ghz band 80Mhz channel width. Effective speed (MAC) would be 260Mbps........this is best case scenario with good signal reception.

So...downgrade to 300Mbps instead? hmm.gif
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A sound advice. 300Mbps seems just nice for us now. Once Turbo-ed then go back to TM Point, I reckon it's easier to downgrade from 800 to 300 once it's turbo-ed. thumbup.gif
fruitie
post Sep 14 2018, 09:23 AM

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QUOTE(lamusiqa @ Sep 14 2018, 03:07 AM)
I just got this SMS from TM at 2AM:

RM0.00:unifi: Apologize, there may be some delay in restoring yr service (603XXXXXXX).Expected restoration by 14/09/2018 11:11 PM. Chat at unifi.com.my/chat

Anybody got the same SMS right before they got turbo'ed? Im hoping they're about to turbo my line. 😄
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Hmm. Nope, it's not. This is just normal maintenance SMS. sad.gif

QUOTE(Doraku @ Sep 14 2018, 05:42 AM)
So your case is like this youtuber?

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Sorry the video is too long. It means?
fruitie
post Sep 14 2018, 05:14 PM

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QUOTE(joehann @ Sep 14 2018, 04:59 PM)
How did she manage to do it? when I ask them, they will only say the standard wording that the upgrade akan dilaksanakan berperingkat-peringkat bla bla bla.
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To clear the air, I didn't really ask. I just said I don't know when I will get my Turbo and some more paying RM 189 for 100Mbps when there is a plan for RM 129 only.
In that case, I don't want Turbo anymore.

So she tried to counter off me to stay with my current plan and first thing first that she said, "Kalau cik dapat Turbo dalam 2 minggu, cik boleh tunggu tak?" I asked her back, isn't it by location or something, she said she can put in request. She did jot down something and I did in HQ.

Well, eventually I failed to get RM 30 discount but I got RM 10 discount which is RM 179 and Turbo upgrade in 2 weeks time.

Whether it will happen or not, only TM will know. If it doesn't happen in two weeks time, I will go back and look for her since she said I can look for her.

This post has been edited by fruitie: Sep 14 2018, 05:15 PM
fruitie
post Sep 14 2018, 05:16 PM

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QUOTE(Anonymous34 @ Sep 14 2018, 05:15 PM)
Can get discount ah? Currently I’m paying 169 for 300mbps but many here paying 189 for 800 which is a very good price
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I got, not much la. RM 10 only but better than nothing kot. sweat.gif
fruitie
post Sep 14 2018, 05:17 PM

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QUOTE(Anonymous34 @ Sep 14 2018, 05:17 PM)
Want try to get also, somemore my upload speed not up to promised standard :/
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Anything to do with your router?
fruitie
post Sep 14 2018, 05:26 PM

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QUOTE(joehann @ Sep 14 2018, 05:20 PM)
Further info, open till 9 PM and also open on Saturday and Sunday.
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QCM used to be my favourite TM Point until it is downgraded to a "non-full service" TM Point. Yet still known as TM Point. doh.gif
It cannot do termination anymore and probably some other services too. Good to know normal upgrade plans still can be done here.
fruitie
post Sep 14 2018, 05:33 PM

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QUOTE(joehann @ Sep 14 2018, 05:27 PM)
Depend to the person in charge I think? just now the guy at the TM not very interested to persuade me to maintain my package and just buat muka pasrah. But you will be turbo-ed to 800mpbs? then still ok maa RM179 for 100mbps package. I pay RM179 for 50mbps woo.
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Honestly I have a doubt I will be Turbo-ed in 2 weeks time but I hope TM will prove me wrong. tongue.gif
fruitie
post Sep 14 2018, 05:40 PM

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QUOTE(lol0919 @ Sep 14 2018, 05:34 PM)
Actually i am thinking to do the same request as you, but mostly won't work for me and they might proceed with downgrade, as i always have no luck in my life, and i can't visit Menara TM...
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Never try, never know. icon_rolleyes.gif

QUOTE(pokchik @ Sep 14 2018, 05:37 PM)
I think with the rate of your pushy factor, your turbo will be done this weekend.  laugh.gif
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I didn't push, only keeps checking my order request. blush.gif
fruitie
post Sep 14 2018, 11:55 PM

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QUOTE(hannchua @ Sep 14 2018, 05:44 PM)
I did what you did but no price reduction as I'm still under contract, so RM249/mth.... She said 2 weeks then I will be notified WHEN I will receive the upgrade. Only know WHEN. She said it is possible that I will be notified in a week's time if their marketing department is quick. The things she probably wrote down were your name and IC number as was what I saw before she took that piece of paper (with name and IC number) into the office. So I will be waiting for 2 weeks patiently if not, you and I can storm in together...  devil.gif
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QUOTE(hannchua @ Sep 14 2018, 05:46 PM)
Do you have an ongoing pending order request? I don't though... She said she will email my details to the marketing department to know when I will be TURBO-ed...  dry.gif

Edit: *More detailed explanation*
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You also did yours in Menara TM? Mine was telling me I will get in two weeks time, I asked few times and she answered the same because if it's just waiting for marketing team to call me I will not accept and straight downgrade to 129. Easy for me.

Nevertheless, God knows what will happen by then. If it doesn't happen, I go back to her. She said I will receive email and order ID.

QUOTE(afif92 @ Sep 14 2018, 05:46 PM)
Hi Fruitie, is it order request looks like this?
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Yes. Just check under "My Activities" in UniFi page.

QUOTE(Max2006 @ Sep 14 2018, 07:45 PM)
Looks like the RM10 discount is compulsory for the existing customers, since most of us who already turbo-ed recently also received the extra RM10 perpetual discount stated in our Unifi portal. So I bet that counter lady clearly know what she is doing since she promised you RM10 discount. If this is doable in her system, then it means your turbo indeed will come eventually. Now the only question is whether she has the way to push your request to the upper level and make your turbo happen in the next 2 weeks. And based on your description of the situation, I bet she really can. smile.gif
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Is it? I have to sacrifice my Ultimate though.. She actually wanted to give me RM 30 discount by removing Ruby but system didn't allow her.

I hope so and she's in HQ, probably that helps? I'm not sure.

QUOTE(newbienew @ Sep 14 2018, 10:38 PM)
I will update my case, checking if I get the Turbo to 500 mbps tomorrow. I force them to do an order like you just,  its unfair for them to keep me wait and I m paying more than you.

Now at PONR status, hopefully order close properly. Perhaps fruitie you can check your order status for now, if they raise accordingly for you.
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Well, I don't know if I will get eventually or any TM Point can do it. Don't take me as an example case.

This post has been edited by fruitie: Sep 14 2018, 11:56 PM
fruitie
post Sep 14 2018, 11:57 PM

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QUOTE(newbienew @ Sep 14 2018, 11:56 PM)
I will IM you personally if I the Turbo got upgrade by tomorrow, share you the trick without walk into store. Waste of effort and car petrol. I'm based in Singapore now I sort it out with typing only
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Well, good luck to you. I haven't got my Turbo yet by the way.
fruitie
post Sep 15 2018, 12:05 AM

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QUOTE(hannchua @ Sep 15 2018, 12:03 AM)
Yup Menara TM on same day as you, counter 1 lol... I think I need the 800Mbps so I think I should at least wait 2 weeks and see... Streaming over plex seems quite tough even with 100Mbps with so many other devices fighting for bandwidth...  smile.gif
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It could be mine misinforming me just to hold me back? I'm not sure but two weeks, I can wait.
fruitie
post Sep 15 2018, 11:04 AM

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QUOTE(newbienew @ Sep 15 2018, 09:25 AM)
Hi Fruitie, as I share last night, I force them to raise order for me upgrade. I don't even need to walk down to the store and out of the country at the moment.

Order triggered yesterday night and completed this morning.

user posted image
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Good job that you finally got it. So I'm a bit optimistic I may get mine then. laugh.gif
fruitie
post Sep 15 2018, 11:43 AM

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QUOTE(geek8585 @ Sep 15 2018, 11:37 AM)
Hi there, My package just got turbo upgraded to 800mbps at the moment...

My BTU is Huawei HG8240w (TM silver box) and my wireless router is the legacy Asus RT56u. The cable I connect BTU with the router is CAT 5e grade which I assume should be sufficient to handle 800mbps.

I do understand that my old router is insufficient to handle this high speed. But considering of the cost of changing a capable router and network card, really involve a lots of investment.

Just now contact customer service thru live chat, CS attitude not that good also. He told me I must walk in to TMpoint to perform package change to 100mbps, cannot done it online. Is it true?

Actually I am paying 220+ monthly for this 800mbps now, any suggestions whether I should give up the package and got a new one? 100mbps is actually sufficient for me also la.
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Yes, you need to walk in to TM Point.
fruitie
post Sep 15 2018, 01:58 PM

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QUOTE(Doraku @ Sep 15 2018, 01:03 PM)
Nah i give up already about turbo stuff after i asked about it on V33 and got racist lowyat forumer devil.gif  devil.gif reply and bring me to reality,
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Yours is VDSL right?
fruitie
post Sep 15 2018, 02:14 PM

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QUOTE(Doraku @ Sep 15 2018, 02:06 PM)
My Unifi Is FTTH rclxub.gif  rclxub.gif  rclxub.gif  plus my BTU have gigabit ethernet port
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Then complain lo.
fruitie
post Sep 15 2018, 02:58 PM

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QUOTE(nikrizal @ Sep 15 2018, 02:45 PM)
Nothing much. Just the lousy C1200 via cat5e cable
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C1200 can achieve so high? The router given by TM right? I have it back at home in one of the cupboards. I recalled it didn't fare better than my Huawei WS880 when upgraded to 100Mbps.

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