Maybe this is the cause.

I don't know. My order for this plan change will be completed in 24H, I will check my account later.

Can accept for now.

I also asked the same thing because I never asked to get Turbo because all I wanted to reduce to RM 129 for 100Mbps. Then, she said what if I can make you get Turbo in 2 weeks time? I even asked her, isn't this based on areas, she said can bypass.

Anyway, if you can get RM 30 reduction later, then let me know. I will go back and request again. To be fair she really tried for so long and checked with her superior and then only informed it was not possible.

As for the promised Turbo speed in 2 weeks time, if you guys know me well and long enough in this thread, I don't really believe what CS told me. So if I don't get after 14 days, I will go back to Menara TM and look for her personally. I will go everyday until I see her unless she resigns or gets transferred in two weeks time.

I'm very persistent type of person, from banking to telcos. I will be back.

This post has been edited by fruitie: Sep 13 2018, 02:41 PM

No contract renewal. My contract already expired according to this CS as well.

They can offer me RM 129 for 100Mbps or retain my RYE 2017 at RM 179. That's the best I could get, since my sister agreed with RM 179 so I didn't ask if RM 129 has any contract.

The cancelled order is supposed the RM 159.

Only Ruby. Ultimate will be removed.
It doesn't matter to us because we never watch anyway.

She wanted to remove Ruby for me to retain Ultimate but system didn't allow.
So, she tried to remove Ultimate and retain Ruby, then it only prompted RM 10 discount, she asked if I'm OK.

No, in fact she is requesting Turbo for me to be installed within 2 weeks time. Let's see.

Don't know. I was supposed to downgrade to RM 129 for 100Mbps.
Last last ended up like this.

Anyway, 14 days is not too long, I have energy to wait and see. I'm working in The Gardens and Menara TM is very near to me, so not an issue for me to bug their life whenever I'm free.

What did you request?

Wah, reduce to RM 159 but no Turbo? Sad.

So, eventually still RM 189 now?

If you followed my progress, I managed to get RM 179 and not RM 159 because system didn't allow.

When was this that you asked? The lady said before 100Mbps for RM 129 was out, she said she can do it. In fact she has helped to remove Ruby and customers paying RM 159.. Lucky bunch.

Now after the new plan is out, they system won't allow to do it anymore.

How true is that? Only the staffs know.

Nope. Correction. My Ultimate is removed, in fact I cannot see from my dashboard anymore.

I even said I don't mind contract refreshed if RM 159, she apologised that can't do much now.

https://www.tm.com.my/OnlineHelp/TMPoint/Pages/Home.aspx
Business Hours :
Monday - Friday (9.00am - 5.30pm),
Saturday, Sunday & Public Holidays (Closed)​​

Yes, I used to go to Quill City Mall but now they cannot do termination and what not. Disappointed. Luckily Menara TM is very near to me and I have flexi working hours, so just went over at my convenience.

RM 179 now with Ruby (Live Chat CS said with Ultimate but dashboard already showing Ruby so will ignore him), with STD 20, 100Mbps now and will Turbo to 800.

That's what I wanted to then she tried to stop me by giving me the followings:
1) Ruby pack removal - reduce RM 30
2) Put in request for me to be Turbo-ed within 2 weeks.
Called my sister (since she pays the bill but I'm the account holder), she agrees to stay with RM 159 for 800Mbps eventually.

Who knows, after trying for 10 minutes, she cannot change the system and will not reflect RM 30 discount after Ruby removal. Then, this is her latest offer:
1) Ultimate pack removal, retain Ruby - System only shows RM 10 reduction.
2) Put in request for me to be Turbo-ed within 2 weeks.

Called my sister again, if she is OK with RM 179. She said OK.

That's why I didn't pursue with RM 129 for 100Mbps. Looks like my sister is quite a cool person, I thought she is quite thrifty.

But RM 139 you will have Turbo speed later (if eligible).. RM 129 no more Turbo speed.

2 years still long way to go. Gobind is asking for price reduction, if I were you I will stick to 30Mbps for RM 139 now if I'll be Turbo-ed eventually.

Yes. TM Point.

From the dashboard shows it has no free calls.

This speed looks like Advance 50 speed. Check your account in UniFi site.

Can I get at least 500Mbps with my Huawei WS880? WiFi is priority because all of our devices are connected via WiFi.

I don't think I'm hoping it will reach 800Mbps though.. If it does then it's great.

Last I read it may support 800Mbps too but now I have a doubt.

Hmm. Is it a bad thing? I mean the AC1750? I rushed to buy this two years ago when it was on sales for RM 199.